Verizon CR1000B User Manual

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Verizon

Router

USER

GUIDE

Model CR1000B

Table of Contents

Troubleshooting

Summary of Contents for Verizon CR1000B

Page 2: Table Of Contents
Basic Settings Features Advanced Settings Getting to Know Your Verizon Router 04 / CONNECTED DEVICES 02 / Device Settings CONNECTING YOUR VERIZON Setting Parental ROUTER Controls Setting up Your Verizon Universal Plug & Play Router Computer Network Configuration Main Screen...
Page 3 07 / CONFIGURING ADVANCED SPECIFICATIONS SETTINGS General Security & Firewall Specifications Network Settings LED Indicators Diagnostics & Environmental Monitoring Parameters System 08 / 06 / NOTICES Regulatory Compliance TROUBLESHOOTING Notices Troubleshooting Tips Frequently Asked Questions ©2022 Verizon. All Rights Reserved...
Page 4: Introduction
01 / INTRODUCTION Package Contents System Requirements Features Getting to Know Your Verizon Router...
Page 5 01 / INTRODUCTION Verizon Router lets you transmit and distribute digital entertainment and information to multiple devices in your home/office. Your Verizon Router supports networking using coaxial cables, Ethernet, or Wi-Fi, making it one of the most versatile and powerful routers available.
Page 6: System Requirements
Ethernet • A web browser, such as Chrome™, Firefox®, Internet Explorer 8® or higher, or Safari® 5.1 or higher 1.2/ FEaTURES Your Verizon Router features include: • Support for multiple networking standards, including – WAN – 10 Gigabit Ethernet –...
Page 7 FTP, email, and telnet – DMZ (demilitarized zone) host support of a network security neutral zone between a private network and the internet – Event logging – Home Network Protection – SIP ALG ©2022 Verizon. All Rights Reserved...
Page 8: Features
QoS support (end to end layer 2/3) featuring: Differentiated Services (Diffserv), 802.1p/q prioritization, and pass-through of WAN-side DSCPs, Per Hop Behaviors (PHBs), and queuing to LAN-side devices • Secure remote management using HTTPS or Verizon app • Static routing • VPN (VPN pass through only) •...
Page 9: Getting To Know Your Verizon Router
01 / INTRODUCTION 1.3/ GETTING TO kNOW YOUR VERIzON ROUTER 1.3a/ FRONT PaNEL The Router Status LED will be solid white when your Verizon Router is turned on, connected to the internet, and functioning normally. Router Status LED Condition Status...
Page 10 The rear panel of your router has a label that contains important information about your device, including the default settings for the Verizon Router’s Wi-Fi name (SSID), Wi-Fi password (WPA2 key), local URL for accessing the router’s network settings, and network settings password.
Page 11 WPS capable devices to your Wi-Fi network. To activate the WPS function, press and hold the WPS button located on the rear of your Verizon Router for more than two seconds. When WPS is initiated from your router, the Router Status LED slowly ﬂashes blue for up to two minutes, allowing time to complete...
Page 12 • Power Power - connects your Verizon Router to an electrical wall outlet using the supplied power adapter. Warning: The included power adapter is for home use only, supporting voltages from 105-125 voltage in AC.
Page 13 For optimum performance, the Verizon Router is designed to stand in a vertical upright position. Verizon does not recommend wall mounting the Verizon Router. However, if you wish to mount your Verizon Router, you can purchase a wall mount bracket from the Verizon Accessories Store at verizon.com/home/accessories/networking-wifi...
Page 14 GETTING TO kNOW YOUR VERIzON ROUTER Mark screw hole positions on the wall. Drill holes for the wall anchors using a 1/4 inch (6.35 mm) drill bit. Insert the anchors in the drilled holes and hammer until they are ﬂush with the wall.
Page 16 GETTING TO kNOW YOUR VERIzON ROUTER Align the mounting hole located on the bottom of the router to the screw of the wall mount bracket.
Page 17 Rotate and align the router to the preferred position. While using the hole in the mounting bracket, connect the Ethernet cable providing internet to the router’s WAN port and other cables as needed. Tighten the bracket screw to lock the device in place. ©2022 Verizon. All Rights Reserved...
Page 18 GETTING TO kNOW YOUR VERIzON ROUTER To fasten the attached cables of the router, manage the cables, then tighten the Velcro® strap with buckle.
Page 19: Connecting Your Verizon Router
02 / CONNECTING YOUR VERIzON ROUTER Setting up Your Verizon Router Computer Network Configuration Main Screen...
Page 20 02 / CONNECTING YOUR VERIZON ROUTER Connecting your Verizon Router and accessing its web-based User Interface (UI) are both simple procedures. Accessing the UI may vary slightly, depending on your device’s operating system and web browser. ©2022 Verizon. All Rights Reserved...
Page 21: Setting Up Your Verizon Router
CONNECT YOUR CABLES CONNECT YOUR CABLES Connect the coax cable from the coax port on your router to a coax outlet. (Required for Verizon TV; skip for 5G Home installation) • Separate subscription required for Verizon TV; not available in all areas.
Page 22 Wi-Fi Get the Wi-Fi name and password off the label on your router. On your device, choose your Wi-Fi name when it appears. Enter the Wi-Fi password exactly as it is on your router label. ©2022 Verizon. All Rights Reserved...
Page 23 SEtting up YouR VERizon RoutER Wi-Fi Network Wi-Fi Network The Verizon Router has one Wi-Fi name supporting 2.4 and 5 GHz signals. 6 GHz can be enabled and included as well with heightened security, WPA3. The Self-Organizing Network (SON) feature lets your devices move between these signals automatically for an optimized Wi-Fi connection.
Page 24 192.168.1.1 (unsafe) link. The login screen will appear. The first time you access your Verizon Router, an Easy Setup Wizard displays to help step you through the setup process. On the Step 1: Please log in to your router...
Page 25 Change Wi-Fi name screen displays. You can continue with the default settings or customize them as needed. For your protection, your Verizon Router is pre-set at the factory to use WPA2 (Wi-Fi Protected Access II) encryption for your Wi-Fi network. This is the best setting for most users and allows the most devices to securely connect.
Page 26 You may optionally save your settings as an image on your device by selecting the button, Save Save as Image as Image. Click Apply Apply to save the Wi-Fi changes to your Verizon Router. ©2022 Verizon. All Rights Reserved...
Page 27 SEtting up YouR VERizon RoutER For your protection, your Verizon Router is pre-set at the factory to use WPA2 (Wi-Fi Protected Access II) encryption for your Wi-Fi network. This is the best setting for most users and provides security. Click Continue Continue.
Page 28 Important: If you are on a Wi-Fi device when setting up your Verizon Router and changes are made to the Wi-Fi name or password, then you will be disconnected from the Wi-Fi network. When this occurs, review the Wi-Fi networks available and choose the network name when it appears.
Page 29 Settings Settings to access the main screen of the Verizon Router. If your Verizon Router is subsequently reset to the factory default settings, the settings printed on the label will again be in effect. If your Verizon Router fails to connect, follow the troubleshooting...
Page 30: Computer Network Configuration
Properties. The Internet Protocol Version 4 (TCP/IPv4) Properties window displays. Click the Obtain an IP address automatically Obtain an IP address automatically radio button. Click the Obtain DNS server address automatically Obtain DNS server address automatically radio button, then click OK ©2022 Verizon. All Rights Reserved...
Page 31 IP addressing, repeat steps 1 to 7. However for step 4, select Internet Protocol Version 6 (TCP/IPv6) Internet Protocol Version 6 (TCP/IPv6) in the Properties Properties option (refer to IPv6 section for Verizon Router configuration). WINDOWS 10 On the Windows desktop, click on the Start Start icon.
Page 32 Follow the instructions in the Network Diagnostics Assistant Network Diagnostics Assistant. 2.1b/ CONNECTING OTHER COMPUTERS aND NETWORk DEVICES You can connect your Verizon Router to other computers or set top boxes using an Ethernet cable, Wi-Fi connection (Wi-Fi), or coaxial cable. ©2022 Verizon. All Rights Reserved...
Page 33 Wi-Fi network connection. In most cases, this only requires the pressing of two buttons – one on your Verizon Router and one on the Wi-Fi client. This could be either a built-in button or one on a compatible Wi-Fi adapter/card, or a virtual button in software.
Page 34 Enter the PIN number in the Enter PIN Enter PIN field. The Client WPS PIN Client WPS PIN field is located in the Option 2 Option 2 on the user interface. • Click Register Register. ©2022 Verizon. All Rights Reserved...
Page 35 ComputER nEtwoRk ConfiguRation • Alternatively, you can enter the router’s PIN shown on this screen into the WPS user interface of your device, if this PIN mode is supported by your Wi-Fi device. After pressing the WPS button on your router, you have two minutes to press the WPS button on the client device before the WPS session times out.
Page 36 02 / CONNECTING YOUR VERIZON ROUTER Select your Verizon Router’s Wi-Fi network name (SSID) from the device’s list of discovered Wi-Fi networks. When prompted, enter your Verizon Router’s Wi-Fi password (WPA2 or WPA3 key) into the device’s Wi-Fi settings. Your router’s default Wi-Fi network name and password are located on the sticker on the rear panel of your Verizon Router.
Page 37: Main Screen
main SCREEn 2.2/ MaIN SCREEN When you log into your router, the dashboard main page displays the navigation menus of Basic and Advanced settings, Wi-Fi settings, Devices, Parental Controls, and connection status, and Basic quick links. The configuration options available via the left-hand main menu are described in the following chapters: •...
Page 38 System\System Status on the screen. This section displays the status of your router’s local network (LAN) and internet connection (WAN), firmware and hardware version numbers, MAC Address, IP settings of Verizon Router and Extender Mini(s) (if connected). ©2022 Verizon. All Rights Reserved...
Page 39 main SCREEn...
Page 40 02 / CONNECTING YOUR VERIZON ROUTER 2.2b/ OPEN SOURCE SOFTWaRE To view: From the Basic Basic menu, select System System from the left pane and then click Open Source Software Open Source Software. ©2022 Verizon. All Rights Reserved...
Page 41: Wi-Fi Settings
03 / WI-FI SETTINGS Overview Basic Settings Advanced Settings...
Page 42 03 / WI-FI SETTINGS Wi-Fi networking enables you to free yourself from wires, making your devices more accessible and easier to use. You can create a Wi-Fi network, including accessing and configuring Wi-Fi security options. ©2022 Verizon. All Rights Reserved...
Page 43: Overview
Your Verizon Router provides you with Wi-Fi connectivity using the 802.11a, b, g, n, ac or ax standards. These are the most common Wi-Fi standards. The Verizon Router contains 2.4 GHz, 5 GHz and 6 GHz Wi-Fi bands, and the operation modes and speeds are listed as follows: •...
Page 44: Basic Settings
Your router integrates multiple layers of security. These include Wi-Fi Protected Access, and firewall. 3.1/ BaSIC SETTINGS 3.1a/ PRIMaRY NETWORk You can configure the basic security settings for 2.4 GHz, 5 GHz or 6 GHz of your Wi-Fi network. ©2022 Verizon. All Rights Reserved...
Page 45 • Broadcast Wi-Fi network name (SSID) Broadcast Wi-Fi network name (SSID) You can configure the Verizon Router’s SSID broadcast capabilities to allow or disallow Wi-Fi devices from automatically using a broadcast SSID name to detect your router Wi-Fi network. –...
Page 46 MAC addresses. To set Wi-Fi MAC authentication: To setup access control, click on the Edit list Edit list. Select either: • Access List Access List – allows the listed devices to access the Wi-Fi network. ©2022 Verizon. All Rights Reserved...
Page 47 SSID does not change when you make a change to your primary network SSID. The Verizon Router is shipped from the factory with Guest Wi-Fi turned off. The default SSID for Guest Wi-Fi is preconfigured at the factory to the default Wi-Fi network name (SSID) which is...
Page 48 03 / WI-FI SETTINGS hyphen guest (-Guest). For example – if the router is shipped with a default SSID of “Verizon-ABCDE” then the default SSID for Guest Wi-Fi is “Verizon-ABCDE-Guest”. To configure the security settings for your guest network: From the Basic...
Page 49 The Verizon Router is shipped from the factory with IoT Wi-Fi turned off. The default SSID for IoT Wi-Fi is preconfigured at the factory to the default Wi-Fi network name (SSID) which is displayed on a sticker located at the rear of the router followed by hyphen IoT (-IoT).
Page 50 Wi-Fi network connection. In most cases, this only requires the pressing of two buttons – one on your Verizon Router and one on the Wi-Fi client. This could be either a built-in button or one on a compatible Wi-Fi adapter/card, or a virtual button in software.
Page 51 BaSiC SEttingS You can easily add Wi-Fi devices to your Wi-Fi network using the WPS option if your Wi-Fi device supports the WPS feature. To access WPS using the user interface: From the Basic Basic menu, select Wi-Fi Wi-Fi and then click Wi-Fi Wi-Fi Protected Setup (WPS) Protected Setup (WPS).
Page 52 Wi-Fi is on. Note: Wi-Fi Protected Setup (WPS) cannot be used if WPA3 security is enabled or SSID broadcast is disabled or if MAC address authentication is enabled with an empty white list. ©2022 Verizon. All Rights Reserved...
Page 53: Advanced Settings
SETTINGS 3.2a/ PRIMaRY NETWORk Self-Organizing Network (SON) The Verizon Router supports 2.4 GHz, 5 GHz and 6 GHz signals. The Self-Organizing Network (SON) feature lets your devices move between these signals automatically for an optimized Wi-Fi connection. To configure SON, Wi-Fi radio, SSID and security settings:...
Page 54 To configure the Wi-Fi security, click the setup button. Caution: These settings should only be configured by experienced network technicians. Changing the settings could adversely affect the operation of your router and your local network. ©2022 Verizon. All Rights Reserved...
Page 55 aDVanCED SEttingS • Group key Group key - to update the WPA shared key, move the selector to on • Wi-Fi QoS (WMM) Wi-Fi QoS (WMM) - improves the quality of service (QoS) for voice, video, and audio streaming over Wi-Fi by prioritizing these data streams.
Page 56 Examples include some media streaming devices. Disabling this feature will allow the router to select the best available channel to broadcast on and allow these devices to connect. • Press Apply Changes Apply Changes to save the changes. ©2022 Verizon. All Rights Reserved...
Page 57 SEttingS Click Scan Scan to perform channel availability scan for the Verizon Router accommodating the best radio channel and providing the best Wi-Fi performance. On the Channel Settings Channel Settings page for either 2.4 GHz, 5 GHz or 6 GHz, the following information displays and can be configured: •...
Page 58 802.11n is available on both 2.4 GHz and 5 GHz frequencies. Connecting 802.11a, b or g devices will cause your Wi-Fi network to slow on that radio and is not recommended. • Transmit Power Transmit Power – adjusts the power of the Wi-Fi signal. ©2022 Verizon. All Rights Reserved...
Page 59 aDVanCED SEttingS To view the channel settings history: From the Advanced Advanced menu, select Wi-Fi Wi-Fi and then click Radio Radio Management Management. Click on History History to display the channel settings history.
Page 60: Connected Devices
04 / CONNECTED DEVICES Device Settings Setting Parental Controls Universal Plug & Play...
Page 61 “How can I regulate what my employee or child does on the internet?” With that question in mind, your Verizon Router’s Parental Controls were designed to allow control of internet access on all locally networked devices. ©2022 Verizon. All Rights Reserved...
Page 62: Device Settings
DEViCE SEttingS 4.0/ DEVICE SETTINGS To view and manage the connected devices on your network: From the Basic Basic menu, select Devices Devices from the left pane. . The screen displays information about connected devices including Device Name Device Name and identifiers, Parental Controls Parental Controls, the type of network connection, and settings that you can view and configure.
Page 63 Click Done Done to save the changes. Click the Block/Allow Block/Allow option to quickly disable/enable a device from having internet access. For additional information about blocking websites, refer to “Setting Parental Controls” on page 67. ©2022 Verizon. All Rights Reserved...
Page 64 DEViCE SEttingS Click the Settings icon to access the Device Settings Device Settings page for that device:...
Page 65 Port Forwarding - Port Forwarding allows your network to be exposed to the internet in specific limited and controlled ways. For example, you could allow specific applications, such as gaming, voice, and chat, to access ©2022 Verizon. All Rights Reserved...
Page 66 DEViCE SEttingS servers in the local network. To access the Port Forwarding page, click the setup button. For additional information, refer to the Port Forwarding section in Chapter 5 Configuring Advanced Settings. Access Control Access Control - Access Control restricts access from To access the Access the local network to the internet.
Page 67: Setting Parental Controls
You can create a basic access policy or using the provided Rule Rule Templates Templates for any computer or device on your Verizon Router network. Parental controls limit internet access to specific websites based on a schedule that you create.
Page 68 SEtting paREntaL ContRoLS To use the default Rule Templates, Rule Templates, select one of the pre- defined rules as shown on screen to quickly setup access policy for devices on your network. To create a new access policy, click on the New Rule New Rule and the configuration page displays.
Page 69 Devices Devices to add a device where you are limiting access. Click Apply Apply to save changes. To remove a device from the l l ist, click Remove Remove to the assigned device. ©2022 Verizon. All Rights Reserved...
Page 70 Click Apply Apply to save changes. 4.1b/ aCTIVE RULES You can view the rules created for your Verizon Router shown on the Parental Controls Parental Controls page.
Page 71: Universal Plug & Play
UNIVERSaL PLUG & PLaY You can use Universal Plug and Play (UPnP) to support new devices without configuring or rebooting your Verizon Router. In addition, you can enable the automatic cleanup of invalid rules. When enabled, this functionality verifies the validity of all UPnP services and rules every five minutes.
Page 72 uniVERSaL pLug & pLaY To enable UPnP and allow UPnP services to be defined on any network hosts, select the UPnP Enabled UPnP Enabled check box. To enable automatic cleanup of invalid rules, select Enable Enable Automatic Cleanup of Old Unused UPnP Services Automatic Cleanup of Old Unused UPnP Services check box.
Page 73: Configuring Advanced Settings
05 / CONFIGURING aDVaNCED SETTINGS Security & Firewall Network Settings Diagnostics & Monitoring System...
Page 74 05 / CONFIGURING ADVANCED SETTINGS Advanced settings cover a wide range of sophisticated configurations for your Verizon Router’s firmware, security setup and network. Verizon Router’s security suite includes comprehensive and robust security services, such as stateful packet inspection, firewall security, user authentication protocols, and password protection mechanisms.
Page 75 This chapter covers the following advanced features: Security & Firewall Security & Firewall • General Firewall - select the security level for the firewall. • Access Control - restrict access from the local network to the internet. • DMZ Host - allows a single device on your primary network to be fully exposed to the internet for special purposes such as internet gaming.
Page 76 10 Mbps, 100 Mbps, or 1000 Mbps. • Routing – manages the routing and IP address distribution rules. • Static NAT - allow multiple static NAT IP addresses to be designated to devices on the network. ©2022 Verizon. All Rights Reserved...
Page 77 • Date & Time Settings – sets the time zone and enables automatic time updates. • Factory Reset – resets your Verizon Router to its default settings. • LED Brightness - controls the Router Status LED light to either dim or brighten.
Page 78: Security & Firewall
5.0/ SECURITY & FIREWaLL The firewall is the cornerstone of the security suite for your Verizon Router. It has been exclusively tailored to the needs of the residential or office user and is pre-configured to provide optimum security. The firewall provides both the security and ﬂexibility that home and office users seek.
Page 79 Verizon Router, the firewall identifies the request type and origin, such as HTTP and a specific computer in the local network. Unless your Verizon Router is configured to block requests of this type from this computer, the firewall allows this type of request to pass to the internet.
Page 80 SPECIFYING GENERaL SETTINGS FOR IPV4 OR IPV6 To set your firewall configuration: From the Security & Firewall General Security & Firewall General settings page, click on desired IPv4 settings/IPv6 settings IPv4 settings/IPv6 settings option to configure IPv4/ IPv6 security. ©2022 Verizon. All Rights Reserved...
Page 81 SECuRitY & fiREwaLL Select a security level by clicking one of the radio buttons. Using the Low Security Low Security setting may expose the local network to significant security risks, and should only be used for short periods of time to allow temporary network access.
Page 82 Allows and Blocked sections displayed. The Allowed section only displays when the firewall is set to maximum security. To block a service, click Add Add. The Add Access Control Add Access Control page displays. ©2022 Verizon. All Rights Reserved...
Page 83 SECuRitY & fiREwaLL To apply the rule to: • Networked Computer/Device - select Any Any. • Specific devices only - select User Defined User Defined. In the Protocol Protocol field, select the internet protocol to be allowed or blocked. If the service is not included in the list, select User Defined User Defined.
Page 84 Follow these steps to designate a device on your primary network as a DMZ Host: From the Advanced Advanced menu, select Security & Firewall Security & Firewall and then click DMZ Host DMZ Host. Select Enable Enable for the DMZ Host. ©2022 Verizon. All Rights Reserved...
Page 85 Apply Changes to save changes. 5.0d/ IPV6 PINHOLES The IPv6 Pinhole feature of the Verizon Router allows an application to send incoming packets for a certain port number to the destination computer by setting up the rule of authorization. To configure the rules: From the Advanced Advanced menu, select Security &...
Page 86 Click Add to list Add to list. The screen displays opened pinhole port and its status. It shows the IP addresses of remote device and connected device on your network. Click Apply Changes Apply Changes to save changes. ©2022 Verizon. All Rights Reserved...
Page 87 SECuRitY & fiREwaLL 5.0e/ PORT FORWaRDING You can activate port forwarding to expose the network to the internet in a limited and controlled manner. For example, enabling applications, such as gaming and voice, to work from the local network as well as allowing internet access to servers within the local network.
Page 88 Port Forwarding Rules in the Security & Firewall Security & Firewall section. To create or edit a protocol rule, click the Add new Add new or Edit Edit icon in the action column. The Edit Service Edit Service page displays. ©2022 Verizon. All Rights Reserved...
Page 89 SECuRitY & fiREwaLL Modify the Service Name Service Name and Service Description Service Description, as needed. To add server ports, click Add Add. To modify the current protocol, click the Edit Edit icon in the action column. The Edit Service Server Ports Edit Service Server Ports page displays.
Page 90 Firewall blocks inbound traffic by default. • Server replies to your Verizon Router IP, and the connection is not sent back to the host since it is not part of a session. To resolve the conﬂict, a port triggering entry must be defined, which allows inbound traffic on UDP port 3333 only after a network host generated traffic to UDP port 2222.
Page 91 The time periods are either for days of the week or for hours of each day based on activity or inactivity. To define a rule: Verify that the date and time of your Verizon Router is correct.
Page 92 Security & Firewall section. Click Add Add. The Rule Schedule Rule Schedule page displays. Enter the name of the rule, select the active or inactive days of the week and the start and end time range. ©2022 Verizon. All Rights Reserved...
Page 93 SECuRitY & fiREwaLL Specify if the rule is active active at the scheduled time or inactive inactive at the scheduled time. Click Apply changes Apply changes to save changes. 5.0i/ SIP aLG SIP ALG (Application Level Gateway) - supports various multiple application protocols by allowing dynamic ephemeral TCP/ UDP ports to communicate with the known ports which a particular client application (such as FTP, VoIP service, net meeting or...
Page 94 DNS table. If not, you can only modify the host name. To access the DNS server: From the Advanced Advanced menu, select Network Settings Network Settings and then click DNS Server DNS Server. ©2022 Verizon. All Rights Reserved...
Page 95: Network Settings
SEttingS To disable DNS rebind protection for all devices connected to the Verizon Router, untick the check box of Enable DNS Enable DNS Rebind Protection. Rebind Protection. Warning: Disabling this protection may create a risk of cybersecurity attack to devices connected to this router.
Page 96 IP address. In this way, even though the IP address changes often, the domain name remains constant and accessible. To set up dynamic DNS: Select Dynamic DNS Dynamic DNS in the Network Settings Network Settings section. ©2022 Verizon. All Rights Reserved...
Page 97 nEtwoRk SEttingS To set up a new entry, click the Add Add button. Configure the following parameters: • Host Name Host Name – enter the full domain name for your Dynamic DNS domain. • Provider Provider – select the Dynamic DNS account provider from the menu.
Page 98 If the host wishes to terminate a lease before its expiration, it sends a release message to the DHCP server. This makes the IP address available for use by other hosts. ©2022 Verizon. All Rights Reserved...
Page 99 SEttingS The DHCP server performs the following functions: • Displays a list of all DHCP host devices connected to your Verizon Router • Defines the range of IP addresses that can be allocated in the network • Defines the length of time the dynamic IP addresses are allocated •...
Page 100 Start IP Address Start IP Address – enter the first IP address that your Verizon Router will automatically begin assigning IP addresses from. Since your Verizon Router’s default IP address is 192.168.1.1, the default start IP address should be 192.162.1.2.
Page 101 SEttingS • End IP Address End IP Address – enter the last IP address that your Verizon Router will stop at for the IP address allocation. The maximum end IP address range that can be entered is 192.168.1.254. •...
Page 102 Enter the host name. Enter the fixed IP address to be assigned. Enter the MAC address of the network interface of the computer used with this DHCP static connection. Click Apply Apply to save changes. ©2022 Verizon. All Rights Reserved...
Page 103 nEtwoRk SEttingS 5.1e/ IPV6 Use the IPv6 feature settings to enable, disable, or configure an IPv6 Internet connection and IPv6 LAN settings. To configure your network to use the IPv6 Internet connection type, select IPv6 IPv6 in the Network Settings Network Settings section to display the IPv6 service options: Select Enabled...
Page 104 You should also see the IPv6 address for all IPv6 supported devices on your local network displayed on the Basic Basic/Devices Devices/Devices Devices page by selecting the Settings icon to access the Device Settings Device Settings page for that device. ©2022 Verizon. All Rights Reserved...
Page 105 Static method to be used to obtain your WAN IPv6 Address by entering: • IPv6 WAN Configuration IPv6 WAN Configuration (select Static) • Assigned Prefix Assigned Prefix (A numeric value between 16 and 128) • IPv6 WAN Address IPv6 WAN Address • Default Gateway Default Gateway: Verizon Router...
Page 106 Controls page as shown below: Specify the Stateful (DHCPv6) Stateful (DHCPv6) settings to be used to assign LAN IPv6 addresses by entering the following details: • IPv6 LAN Configuration IPv6 LAN Configuration (select Stateful Stateful from the dropdown list) ©2022 Verizon. All Rights Reserved...
Page 107 nEtwoRk SEttingS • LAN Prefix LAN Prefix (automatically populated) • IPv6 LAN Address IPv6 LAN Address (automatically populated) • DHCPv6 Client Address Range DHCPv6 Client Address Range (start and end) • LAN Link Local Address LAN Link Local Address (automatically populated) •...
Page 108 IPv6 connection to be updated by the ISP as needed. To configure IPv6 WAN Stateful (DHCPv6) mode, select the DHCPv6-PD DHCPv6-PD option on the IPv6 Configuration Controls IPv6 Configuration Controls page as shown below: ©2022 Verizon. All Rights Reserved...
Page 109 nEtwoRk SEttingS Check to either Obtain IPv6 DNS Server address Obtain IPv6 DNS Server address automatically automatically, or Use the following IPv6 DNS Server Use the following IPv6 DNS Server addresses addresses After entering all appropriate IPv6 settings, click Apply Apply changes changes to have changes take effect.
Page 110 Option: Allow ICMPv6 Echo Request for LAN devices using their Global IPv6 Address from WAN side using their Global IPv6 Address from WAN side - requesting an IPv6 address from any available DHCPv6 servers available on the ISP ©2022 Verizon. All Rights Reserved...
Page 111 nEtwoRk SEttingS After entering all appropriate IPv6 settings, click Apply Apply changes changes to have changes take effect. DHCPv6 WaN with LaN IPv6 Stateless Settings To configure IPv6 LAN Stateless mode with DHCPv6 WAN, select the Stateless Stateless option on the IPv6 Configuration IPv6 Configuration Controls Controls page as shown below:...
Page 112 Stateless mode without using an IPv6 Internet WAN connection, select the None None option on the IPv6 Configuration IPv6 Configuration Controls Controls page. After entering all appropriate IPv6 settings, click Apply Apply changes changes to have changes take effect. ©2022 Verizon. All Rights Reserved...
Page 113 nEtwoRk SEttingS LaN IPv6 Stateful (DHCPv6) with No WaN Settings To configure IPv6 LAN Stateful mode with no WAN connection, select the Stateful option on the IPv6 IPv6 Configuration Controls Configuration Controls page as shown below: Specify the Stateful (DHCPv6) Stateful (DHCPv6) settings to be used to assign LAN IPv6 addresses by entering the following details: •...
Page 114 Configuration Controls page as shown below: Specify the settings to be used to assign LAN IPv6 addresses by entering the following details: • IPv6 LAN Configuration IPv6 LAN Configuration (select Stateless Stateless from the dropdown list) ©2022 Verizon. All Rights Reserved...
Page 115 nEtwoRk SEttingS • LAN Link Local Address LAN Link Local Address (automatically populated) • Router Advertisement Lifetime Router Advertisement Lifetime (minutes between 0-150) • Option: Allow ICMPv6 Echo Request for LAN devices Option: Allow ICMPv6 Echo Request for LAN devices using their Global IPv6 Address from WAN side using their Global IPv6 Address from WAN side - requesting an IPv6 address from any available DHCPv6...
Page 116 IPv6 Address Distribution page, click Connection List Connection List. To define a new static connection with a fixed IP address, click Add static connection Add static connection. Enter the host name. Enter the fixed IP address to be assigned. ©2022 Verizon. All Rights Reserved...
Page 117 A MAC address is a hexadecimal code that identifies a device on a network. All networkable devices have a unique MAC address. When replacing a network device on your Verizon Router, you can simplify the installation process by copying the MAC address of the existing device to your Verizon Router.
Page 118 You can view the IPv6 and MAC addresses of each DHCP connection. To view the IPv6 and MAC addresses for each device: select NDP (Neighbor Discovery Protocol ) Table Table in the Network Settings Network Settings section. ©2022 Verizon. All Rights Reserved...
Page 119 nEtwoRk SEttingS 5.1i/ NETWORk CONNECTIONS Caution: The settings described in this chapter should only be configured by experienced network technicians. Changes could adversely affect the operation of your router and your local network. To view the network connections: From the Advanced Advanced menu, select Network Settings Network Settings from the left pane and then click Network Connections.
Page 120 Note: When a network connection is disabled, the underlying devices formerly connected to it will not be able to obtain a new DHCP address from that Verizon Router network interface. To view the connection: On the Network Connections Network Connections page, click the Network...
Page 121 nEtwoRk SEttingS To rename a network connection, enter the new network name in the Name Name field. Click Save Save to save the changes. CONFIGURING THE HOME/OFFICE NETWORk To configure the network connection: In the Network (Home/Office) Network (Home/Office) properties page, click Settings Settings.
Page 123 nEtwoRk SEttingS Configure the following sections, as needed. General In the General General section, verify the following information: • Status Status - displays the connection status of the network. • Connection Type Connection Type - displays the type of connection interface.
Page 124 LAN interfaces. Caution: Do not change these settings unless specifically instructed to by Verizon. Changes could adversely affect the operation of your Verizon Router and your local network. Verify the following information: – Status Status –...
Page 125 2 basic options in this section: Disabled Disabled and DHCP DHCP Server Server. To set up the Verizon Router’s network bridge to function as a DHCP server: In the IP Address Distribution IP Address Distribution section, select the DHCP server DHCP server.
Page 126 Adding option 60 configurations allows a particular vendor to get a lease from a specified pool of addresses. Routing Table You can configure your Verizon Router to use static or dynamic routing. • Static routing Static routing – specifies a fixed routing path to neighboring destinations based on predetermined metrics.
Page 127 nEtwoRk SEttingS To configure routing: In the Routing Table Routing Table section, click Add new route Add new route button to display and modify the new route configuration page. To save your changes click Apply Apply. Wi-Fi aCCESS POINT CONNECTION A Wi-Fi Access Point network connection allows Wi-Fi devices to connect to the local area network (LAN) using the 2.4 GHz or 5 GHz Wi-Fi network.
Page 129 nEtwoRk SEttingS CONFIGURING Wi-Fi aCCESS POINT PROPERTIES To configure the connection: On the bottom of the Access Point’s specific Enable Enable Settings Settings page, click Settings Settings. The configuration page displays. Verify the following information: General • Status Status - displays the connection status of the network. •...
Page 130 Click Apply Apply to save changes. ETHERNET CONNECTION You can view the properties of your Ethernet LAN connection using an Ethernet cable inserted into one of your Verizon Router’s Ethernet LAN ports. To view the connection settings: To access the Ethernet...
Page 131 nEtwoRk SEttingS To rename the network connection, enter the new name in the Name Name field. Click Apply Apply to save changes. CONFIGURING ETHERNET PROPERTIES To configure the connection: In the Ethernet Ethernet page, click Settings Settings. The configuration page displays.
Page 132 Physical Address - displays the physical address of the network card used for the network. • MTU - specifies the largest packet size permitted for – Automatic Automatic: sets the MTU (Maximum Transmission Unit at 1500). ©2022 Verizon. All Rights Reserved...
Page 133 nEtwoRk SEttingS – Automatic by DHCP Automatic by DHCP: sets the MTU according to the DHCP connection. – Manual Manual: allows you to manually set the MTU. • HW Switch Ports HW Switch Ports - displays the status of each LAN port. Click Apply Apply to save the changes.
Page 134 To rename the network connection, enter the new name in the Name Name field. Click Apply Apply to save changes. CONFIGURING COaX PROPERTIES To configure the connection: In the Coax Coax page, click Settings Settings. The configuration page displays. ©2022 Verizon. All Rights Reserved...
Page 135 nEtwoRk SEttingS Verify the following information: General • Status Status - displays the connection status of the network. • Network Network – displays the type name of network connection. • Connection Type Connection Type - displays as HardwareMoCA HardwareMoCA. • Physical Address Physical Address - displays the physical address of the network card used for the network.
Page 136 You can view the properties of your broadband connection (your connection to the internet). This connection may be via Ethernet cable. To view the connection settings: In the Network Connections Network Connections page, click the Broadband Broadband Connection (Ethernet) Connection (Ethernet). ©2022 Verizon. All Rights Reserved...
Page 137 nEtwoRk SEttingS From the connection’s Enable Settings Enable Settings page, to enable or disable the connection, move the selector to on on or off off. To rename the network connection, enter the new name in the Name Name field. Click Apply Apply to save changes.
Page 139 nEtwoRk SEttingS Configure the following settings, as needed. General Verify the following information: • Status Status - displays the connection status of the network. • Network Network – displays the type of network connection. • Connection Type Connection Type - displays the type of connection interface.
Page 140 IP address from the DHCP server. • In the Expires In Expires In field, enter the amount of time a network device is allowed to connect to the Verizon Router with its currently issued dynamic IP address. • IPv4 DNS -...
Page 141 NETWORk OBJECTS Network objects define a group, such as a group of computers, on your Verizon Router network by MAC address, IP address, and/ or host name. The defined group becomes a network object. You can apply settings, such as configuring system rules, to all devices defined in the network object.
Page 142 To define a network object, click Add new Add new. The Edit Network Edit Network Objects Objects page displays. In the Description Description field, enter a name for the network object. Click Add Add. The Edit Item Edit Item page displays. ©2022 Verizon. All Rights Reserved...
Page 143 nEtwoRk SEttingS Select and configure the type of network object as IP address, IP subnet, IP range, MAC address, host name, or DHCP option, and click Apply Apply to save changes. Repeat the above steps to create additional network objects. When complete, click Apply changes Apply changes to save changes.
Page 144 You can view the routing and IP address distribution rules as well as add, edit, or delete the rules. Routing Table To view the rules: Select Routing Routing in the Network Settings Network Settings section. ©2022 Verizon. All Rights Reserved...
Page 145 nEtwoRk SEttingS To add a new Route, click New Route New Route. Specify the following parameters: • Routing Entry - Routing Entry - select the IP address type. • Name Name – the network connection type. • Destination Destination - enter the destination IP of the destination host, subnet address, network address, or default route.
Page 146 • Gateway Gateway – enter the IP address of your Verizon Router. • Metric Metric – enter a measurement preference of the route. Typically, the lowest metric is the most preferred route. If multiple routes exist to a specific destination network, the route with the lowest metric is used.
Page 147 nEtwoRk SEttingS 5.1m/ STaTIC NaT Static NAT allows devices located behind a firewall that is configured with private IP addresses to appear to have public IP addresses to the internet. This allows an internal host, such as a web server, to have an unregistered (private) IP address and still be accessible over the internet.
Page 148: Diagnostics
Advanced menu, select Diagnostics & Monitoring. Diagnostics & Monitoring. In the Diagnostics & Monitoring Diagnostics & Monitoring section, select Bandwidth Bandwidth Monitoring Monitoring. To refresh the page, click Refresh Refresh. To continuously refresh the page, click Auto-refresh on Auto-refresh on. ©2022 Verizon. All Rights Reserved...
Page 149 DiagnoStiCS & monitoRing 5.2b/ DIaGNOSTICS You can use diagnostics to test network connectivity. To diagnose network connectivity: Select Diagnostics Diagnostics in the Diagnostics & Monitoring Diagnostics & Monitoring section. To ping an IP address, enter the IP address or domain name in the Destination Destination field and click Go The diagnostics will display the number of pings, status,...
Page 150 5.2c/ SYSTEM LOGGING System logging provides a view of the most recent activity of your Verizon Router. In addition, you can view additional logs, such as the security, advanced, firewall, WAN DHCP and LAN DHCP. To view the system log: Select System Logging System Logging in the Diagnostics &...
Page 151 5.2d/ SYSTEM-WIDE CONNECTIONS You can view a summary of the monitored data collected for your Verizon Router. To view your Verizon Router’s full system status and traffic monitoring data: Select System-wide Connections System-wide Connections in the Diagnostics & Diagnostics &...
Page 153 DiagnoStiCS & monitoRing To modify the connection properties, click the individual connection links. To continuously refresh the page, click Auto-refresh on Auto-refresh on. 5.2e/ BaCkHaUL LOGGING You can view a summary of the BHM (backhaul modes: Ethernet, coax and Wi-Fi) status of your network. To view the backhaul modes log: Select Backhaul Logging Backhaul Logging in the Diagnostics &...
Page 154: System
To view the status: From the Advanced Advanced menu, select System System. You can quickly view your router’s status by selecting System Status System Status in the System System section. To refresh the page, click Refresh Refresh. ©2022 Verizon. All Rights Reserved...
Page 155 SYStEm This section displays the status of your router’s local network (LAN) and internet connection (WAN), firmware and hardware version numbers, MAC Address, IP settings of Verizon Router and Extender(s) (if connected).
Page 157 System. Select Date & Time Date & Time in the System System section. Select the local time zone. Your Verizon Router automatically detects daylight saving times for selected time zone. In the Automatic Time Update Automatic Time Update section, select the Enable Enable check box to perform an automatic time update.
Page 158 These files are used to backup and restore the current configuration of your Verizon Router. Only configuration files saved on a specific Verizon Router can be applied to that Verizon Router. You cannot transfer configuration files between Verizon Routers.
Page 159 Save as file, the configuration file is saved to you web browser’s download folder. Restore Options You can restore your configuration settings to your Verizon Router factory default settings. Restoring the default settings erases the current configuration, including user defined settings and network connections.
Page 160 SSID and passwords. Click Restore configuration Restore configuration button. The factory default settings are applied and your Verizon Router restarts. Once complete, the Login page for the First Time Easy Setup Wizard displays. To load the configuration file:...
Page 161 Restore configuration button. Your Verizon Router will automatically restart with that configuration. 5.3d/ LED BRIGHTNESS The Verizon Router allows you to set the LED brightness to turn Off (0%) or stay bright (50% or 100%) using the user interface. To control the LED brightness: Select LED Brightness LED Brightness in the System System section.
Page 162 The light will activate again on status changes like WPS pairing or loss of connection. 5.3e/ OPEN SOURCE SOFTWaRE To view: From the Advanced Advanced menu, select System System from the left pane and then click Open Source Software Open Source Software. ©2022 Verizon. All Rights Reserved...
Page 163 Only select Reboot Router if instructed to do so by Verizon support. You can reboot your Verizon Router using the Reboot Router Only feature. Refer to 1.3a/ FRONT PANEL for power button options. To reboot your Verizon Router using the user interface:...
Page 164 You can allow incoming access to the following: • Allow Incoming WAN Access to Web-Management Allow Incoming WAN Access to Web-Management - used to obtain access to your Verizon Router’s UI and gain access to all settings and parameters through a web browser. • Diagnostic Tools Diagnostic Tools - used for troubleshooting and remote system management by a user or Verizon.
Page 165 SYStEm To enable access, select the check box. To remove access, clear the check box. Click Apply changes Apply changes to save changes. 5.3h/ SYSTEM SETTINGS You can configure various system and management parameters. To configure system settings: Select System Settings System Settings in the System System section.
Page 167 • Prompt for Password when Accessing via LAN Prompt for Password when Accessing via LAN – causes your Verizon Router to ask for a password when trying to connect to the network. • Warn User Before Configuration Changes Warn User Before Configuration Changes –...
Page 168 Number of concurrent sessions that can be logged into the router into the router field, select the number of users that can access your Verizon Router at the same time. In the Remote Administration Remote Administration section, configure the following: •...
Page 169: Troubleshooting
06 / TROUBLE SHOOTING Troubleshooting Tips Frequently Asked Questions...
Page 170 06 / TROUBLESHOOTING This chapter lists solutions for issues that may be encountered while using your Verizon Router as well as frequently asked questions. Although the majority of the router’s internet connectivity is automatic and transparent, if an issue does occur accessing the internet (e.g.
Page 171: Troubleshooting Tips
The first thing to check is whether your Verizon Router is powered on and is connected to the internet. Check the Router Status LED on the front of the Verizon Router. Be sure to refer to the “1.3a/ FRONT PANEL” on page 9 to determine status of the Verizon Router.
Page 172 IF YOU aRE UNaBLE TO CONNECT TO YOUR USING WI-FI: VERIzON ROUTER • Be sure your Wi-Fi device is within range of your Verizon Router; move it closer to see if your connection improves. • Check your network device’s Wi-Fi settings to be sure your device’s Wi-Fi is on (enabled) and that you have the correct Wi-Fi...
Page 173 • If you are still unable to access your Verizon Router, you may need to try connecting to the Verizon Router using another network device. If the issue goes away with another network device, the issue is likely with that individual network device’s configuration.
Page 174 5.3c/ Factory Reset section of this guide. Note: If you reset or reboot your Verizon Router, you may also need to disconnect your Verizon Router’s power supply for a few minutes (3 or more) and then reconnect the power cable. However, in order to provide full synchronization to the coaxial network, disconnecting and reconnecting the power may be required.
Page 175 IP address within the default range of 192.168.1.2 through 192.168.1.254. If the computer is not using an IP address within the correct IP range, it will not connect to your Verizon Router. • Verify the subnet mask address is set to 255.255.255.0.
Page 176 (refer to the 5.0e/ Port Forwarding section or Verizon’s support online help for more details). 6.0g/ ROUTER STaTUS LED The Router Status LED provides a visual display of the Verizon Router’s current condition. Refer to the chart below for details. Condition Status LED Color...
Page 177 Condition Status LED Color Verizon Router Issue(s) YELLOW No internet connection (solid) Hardware/System failure detected (hard blink) Overheating (fast blink) WPS pairing failure (fast blink) Power Power off Flash Speed • Soft blink: 1000ms on 1000ms off •...
Page 178: Frequently Asked Questions
6.1/ FREQUENTLY aSkED QUESTIONS 6.1a/ I’VE RUN OUT OF ETHERNET PORTS ON MY VERIzON ROUTER. HOW DO I aDD MORE COMPUTERS OR DEVICES? Plugging in an Ethernet hub or switch expands the number of ports on your Verizon Router. •...
Page 179 6.1f/ CaN I USE aN OLDER WI-FI DEVICE TO CONNECT TO MY VERIzON ROUTER? Yes, your Verizon Router can interface with 802.11b, g, n, ac or ax devices. Your Verizon Router also can be setup to handle only n Wi-Fi cards, g Wi-Fi cards, b Wi-Fi cards, or any combination...
Page 180 CaN MY WI-FI SIGNaL PaSS THROUGH FLOORS, WaLLS, aND GLaSS? The physical environment surrounding your Verizon Router can have a varying effect on signal strength and quality. The denser the object, such as a concrete wall compared to a plaster wall, the greater the interference.
Page 181 I CaNNOT aCCESS MY VERIzON ROUTER UI. WHaT SHOULD I DO? If you cannot access the UI, verify the computer connected to your Verizon Router is set up to dynamically receive an IP address. 6.1k/ I HaVE a FTP OR WEB SERVER ON MY NETWORk. HOW...
Page 182 6.1l/ HOW MaNY COMPUTERS CaN BE CONNECTED THROUGH MY VERIzON ROUTER? Your Verizon Router is capable of 254 connections, but we recommend having no more than 132 connections. As the number of connections increases, the available speed for each computer decreases.
Page 183: Specifications
07 / SPECIFICaTIONS General Specifications LED Indicators Environmental Parameters...
Page 185: General Specifications
SpECifiCationS Note: The specifications listed in this chapter are subject to change without notice. 7.0/ GENERaL SPECIFICaTIONS Model Number: CR1000B Standards: IEEE 802.3x, 802.3u, 802.3ab, 802.3bz, 802.3 an IEEE 802.11a/b/g/n/ac/ax IP versions 4 and 6 MoCA LAN: 1125 – 1675 MHz...
Page 186: Led Indicators
Cabling Type: Ethernet 100BaseT: UTP/STP Category 5 Ethernet 1000BaseT: UTP/STP Category 5e Ethernet 2.5/5/10GBaseT: UTP/STP Category 6a Firewall: ICSA certified 7.1/ LED INDICaTORS Front Panel: Router Status LED Rear Panel: WAN Ethernet and LAN Ethernet [3] ©2022 Verizon. All Rights Reserved...
Page 187: Environmental Parameters
EnViRonmEntaL paRamEtERS 7.2/ ENVIRONMENTaL PaRaMETERS DIMENSIONS aND WEIGHT Verizon Router (unit only): Size: 4.72” wide x 9.85” high x 4.72” deep Weight: 3.682 lbs / 1.670 kg Complete System (inc. packaging): Size: 10.71” wide x 7” high x 8.66” deep Weight: 6.232 lbs / 2.826 kg...
Page 188 Operating Temperature: 5° C to 40° C (41° F to 104° F) Storage Temperature: -5° C to 50° C (23° F to 122° F) Operating Humidity: 5% to 85% Storage Humidity: 5% to 93% (non-condensing) ©2022 Verizon. All Rights Reserved...
Page 189 08 / NOTICES Regulatory Compliance Notices...
Page 191: Regulatory Compliance Notices
REguLatoRY CompLianCE notiCES 8.0/ REGULaTORY COMPLIaNCE NOTICES 8.0a/ Class B Equipment Federal Communication Commission Interference Statement: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
Page 192 FCC Radiation Exposure Statement: This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 53cm between the radiator & your body. ©2022 Verizon. All Rights Reserved...
Page 193 8.0d/ NEBS (Network Equipment Building System) Statement An external SPD is intended to be used with CR1000B/CE1000A. WARNING: WARNING: The intra-building ports of the equipment or subassembly is suitable for connection to intra-building or unexposed wiring or cabling only.
Page 194 OSP cabling. The addition of Primary Protectors is not sufficient protection in order to connect these interfaces metallically to OSP wiring. Caution: The Verizon Router must be installed inside the home. The Router is not designed for exterior installation. 8.0e/ GENERaL PUBLIC LICENSE This product includes software made available under open source licenses.

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