Dell Precision Workstation 690 User Manual page 79

Service Tag and Express Service Code
l
Microsoft Windows License Label
l
Solutions — Troubleshooting hints and tips, articles from technicians, and
l
online courses, frequently asked questions
Community — Online discussion with other Dell customers
l
Upgrades — Upgrade information for components, such as memory, the
l
hard drive, and the operating system
Customer Care — Contact information, service call and order status,
l
warranty, and repair information
Service and support — Service call status and support history, service
l
contract, online discussions with technical support
Reference — Computer documentation, details on my computer
l
configuration, product specifications, and white papers
Downloads — Certified drivers, patches, and software updates
l
Desktop System Software (DSS)— If you reinstall the operating system for
l
your computer, you should reinstall the DSS utility prior to installing any
drivers. DSS provides critical updates for your operating system and support
for Dell™ 3.5-inch USB floppy drives, optical drives, and USB devices. DSS is
necessary for correct operation of your Dell computer. The software
automatically detects your computer and operating system and installs the
updates appropriate for your configuration.
Service call status and support history
l
Top technical issues for my computer
l
Frequently asked questions
l
File downloads
l
Details on my computer configuration
l
Service contract for my computer
l
How to use Windows XP
l
How to work with programs and files
l
How to personalize my desktop
l
How to reinstall my operating system
l
Service Tag and Microsoft® Windows® License
These labels are located on your computer.
Use the Service Tag to identify your computer when you use
l
support.dell.com or contact technical support.
Enter the Express Service Code to direct your call when
l
contacting technical support.
Dell Support Website — support.dell.com
NOTE: Select your region to view the appropriate support site.
NOTE: Corporate, government, and education customers can also use
the customized Dell Premier Support website at
premier.support.dell.com.
To download Desktop System Software, go to support.dell.com.
Dell Premier Support Website — premier.support.dell.com
The Dell Premier Support website is customized for corporate,
government, and education customers. This website may not be
available in all regions.
Windows Help and Support Center
1. Click the Start button and click Help and Support.
2. Type a word or phrase that describes your problem and click the
arrow icon.
3. Click the topic that describes your problem.
4. Follow the instructions on the screen.
Operating System CD
NOTE: The Operating System CD may be optional and may not ship with
your computer.
The operating system is already installed on your computer. To reinstall
your operating system, use the Operating System CD. See
Windows XP.
After you reinstall your operating system, use the Drivers and Utilities
CD (ResourceCD) to reinstall drivers for the devices that came with your
computer (see Using the Drivers and Utilities
Reinstalling
CD).