Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo and Dell Precision are trademarks of Dell Inc.; Intel, Xeon, and Pentium are registered trademarks of Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation.
Resolving Software and Hardware Incompatibilities Using Microsoft Using the Last Known Good Configuration Dell Diagnostics Before you start testing Beep Codes ........
• How to set up my computer • How to care for my computer • Basic troubleshooting information • How to run the Dell™ Diagnostics • Error codes and diagnostic lights • How to remove and install parts • How to open my computer cover...
Page 6
• How to configure system settings • How to troubleshoot and solve problems • Service Tag and Express Service Code • Microsoft Windows License Label Quick Reference Guide Find It Here Dell™ Product Information Guide User’s Guide ® ® Microsoft Windows...
Page 7
Select your region or business segment to view the appropriate support site. NOTE: Corporate, government, and education customers can also use the customized Dell Premier support website at premier.support.dell.com. The website may not be available in all regions. Windows Help and Support Center Click the Start button and click Help and Support.
Page 8
What Are You Looking For? • How to reinstall my operating system • How to use Linux • E-mail discussions with users of Dell Precision™ products and the Linux operating system • Additional information regarding Linux and my Dell Precision computer...
Setting Up Your Computer CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. You must complete all steps to properly set up your computer. Connect the keyboard and the mouse. Connect the modem or the network cable.
Page 10
Connect the monitor. Depending on your graphics card, you can connect your monitor in various ways. NOTE: You may need to use the provided adapter or cable to connect your monitor to the computer. Quick Reference Guide...
Page 11
For single- and dual-monitor capable cards with a single connector One VGA adapter: Use the VGA adapter when you have a single-monitor graphics card and you want to connect your computer to a VGA monitor. Dual VGA Y cable adapter: Use the appropriate Y cable when your graphics card has a single connector and you want to connect your computer to one or two VGA monitors.
Page 12
For dual-monitor capable cards with one DVI connector and one VGA connector One DVI connector and one VGA connector: Use the appropriate connector(s) when you want to connect your computer to one or two monitors. For dual-monitor capable cards with two DVI connectors Two DVI connectors: Use the DVI connectors to connect your computer to one or two DVI...
Page 13
Connect the speakers. NOTE: If your computer has a sound card installed, connect the speakers to the card. Connect the power cables and turn on the computer and monitor. Quick Reference Guide...
Install additional software or devices. Before you install any devices or software that did not come with your computer, read the documentation that came with the software or device or contact the vendor to verify that the software or device is compatible with your computer and operating system.
Page 16
5.25-inch drive bays Can hold a CD/DVD drive, or a Media Card Reader, floppy drive, or SATA hard drive in a 5.25-inch drive bay carrier. NOTE: floppy-drive/ Media Card Reader and hard-drive carriers are not interchangeable. 5.25-inch drive bay with Can hold a CD/DVD drive, or a Media Card Reader, floppy drive, or SATA hard special 3.5-inch drive drive in a 5.25-inch drive bay carrier.
Page 17
See "Diagnostic Lights" on page 35 for a description of light codes that can help you troubleshoot problems with your computer. microphone connector Use the microphone connector to attach a personal computer microphone for voice or musical input into a sound or telephony program. headphone connector Use the headphone connector to attach headphones.
Back View power connector Insert the power cable. The appearance of this connector may differ from what is pictured here. card slots Access connectors for any installed PCI, PCI-X, or PCI Express cards. NOTE: express x16, one PCI express x8 (wired as x4), and two PCI-X slots; the connector slots at the top and at the bottom support half-length cards: two PCI express x8 slots (wired as x4).
Back Panel Connectors parallel connector line-out/ headphone connector mouse connector USB 2.0 connectors (3) Connect a parallel device, such as a printer, to the parallel connector. If you have a USB printer, plug it into a USB connector. NOTE: The integrated parallel connector is automatically disabled if the computer detects an installed card containing a parallel connector configured to the same address.
Page 20
link integrity light • Green — A good connection exists between a 10-Mbps network and the • Orange — A good connection exists between a 100-Mbps network and the • Yellow — A good connection exists between a 1000-Mbps (or 1-Gbps) network •...
Inside View power supply hard drive bay memory shroud NOTICE: The memory shroud holds the (optional) memory riser cards in place; its thumbscrews must be sufficiently tight in order to secure the risers and to avoid damage. front fan card fan 5.25-inch drive bay with 3.5-inch drive panel plate 5.25-inch drive bay...
Instructions for using the Dell Diagnostics and reinstalling drivers • Information on how to contact Dell You can access the User’s Guide from your hard drive or the Dell Support website at support.dell.com. Removing the Computer Cover CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
Page 25
NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer. 1 Follow the procedures in "Before You Begin" in the User’s Guide. NOTICE: Opening the computer cover while the computer is running could result in a shutdown without warning and a loss of data in open programs.
6 Locate the three hinge tabs on the edge of the computer. 7 Grip the sides of the computer cover and pivot the cover up, using the hinges as leverage points. 8 Release the cover from the hinge tabs and set it aside in a secure location. NOTICE: The computer cooling system cannot function properly while the computer cover is not installed.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the cover. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components.
5 Align the center of the stand with the center of the computer. 6 Carefully, with the help of an assistant, tilt the computer backwards slightly- just high enough to slide the stand beneath it. 7 Slide the rear of the stand into the rear foot of the computer, and ensure that the alignment guide slides into place.
• If the recommended action in the troubleshooting section is to see a section in your User’s Guide, go to support.dell.com (on another computer if necessary) to access your User’s Guide. Resolving Software and Hardware Incompatibilities If a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility.
To resolve incompatibilities using the Hardware Troubleshooter: 1 Click the Start button and click Help and Support. 2 Type hardware troubleshooter 3 Click Hardware Troubleshooter in the Search Results list. 4 In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my computer, and click Next.
To change the restore point, you can either repeat the steps using a different restore point, or you can undo the restoration. Undoing the Last System Restore NOTICE: Before you undo the last system restore, save and close all open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.
2 When the DELL™ logo appears, press <F12> immediately. NOTE: If you see a message stating that no diagnostics utility partition has been found, see "Starting the Dell Diagnostics From the Drivers and Utilities CD" on page 33. If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop.
ResourceCD menu. 7 Select the option to start the Dell Diagnostics and press <Enter>. 8 Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version appropriate for your computer.
Page 34
Code Cause 1-1-2 Microprocessor register failure 1-1-3 NVRAM read/write failure 1-1-4 ROM BIOS checksum failure 1-2-1 Programmable interval timer failure 1-2-2 DMA initialization failure 1-2-3 DMA page register read/write failure Video Memory Test failure 1-3-1 through 2-4-4 Memory not being properly identified or used 1-3-2 Memory problem 3-1-1...
If the problem is still not resolved, contact Dell for technical assistance. The computer is in a normal Press the power button to turn the computer off condition;...
Page 36
Ensure that the processor is seated correctly and restart the computer. See "Processor" in your User’s Guide. If the problem is still not resolved, contact Dell for technical assistance. A possible power supply or Perform the procedure in "Power Problems" in power cable failure has your User’s Guide.
(see "Resolving Software and Hardware Incompatibilities" on page 29). Move each card one at a time to a different PCI slot and restart the computer after each move. If the problem persists, contact Dell. Quick Reference Guide...
Page 38
If the problem persists or the computer has integrated graphics, contact Dell. Reseat all power and data cables and restart the computer. Reinstall all USB devices, check cable connections, and then restart the...
Page 39
Press <F1> to boot to the operating system. Run the Dell Diagnostics. See your User’s Guide for more information. If the memory module passes, shut down the computer, remove the memory module, and then repeat the...
Page 40
• If available, install properly working memory of the same type into your computer. • If the problem persists, contact Dell. Contact Dell for technical assistance. • Ensure that no special memory module/memory connector placement requirements exist.
(see "Resolving Software and Hardware Incompatibilities" on page 29). If the problem persists, contact Dell. Watch your monitor for on-screen messages. None. Solution If your computer has the required...
Page 42
For help locating your User’s Guide, see "Finding Information" on page 5. Go to the Dell Support website at support.dell.com and use one of the following support tools: read white papers on the latest technology or communicate with other Dell users at the Dell forum chat room.
Page 50
• • • • Microsoft Windows • • Dell • • • • • • (DSS) Dell™ 3.5 Dell • Windows XP • • ® ® XP 說明及支援中心 Microsoft Windows Drivers and Utilities CD 上也提供有 《使用者指南》 。 ® Microsoft Windows 這些標籤均位於您的電腦上。...
Page 51
• • Linux • Dell Precision™ • Linux Dell Precision 註: 註: Dell • Linux.dell.com Linux • Lists.us.dell.com/mailman/listinfo/linux-precision 統 CD 指南 Drivers and Utilities CD (Resource Linux 作業系 使用者...
Page 69
• • • • • 故障排除秘訣 • • • • • 解決軟體和硬體不相容問題 開始 搜尋 硬體疑難排解 搜尋結果 硬體疑難排解 ® ® 使用 Microsoft Windows 注意事項: 使用者指南 使用者指南 使用者指南 說明及支援 硬體疑難排解 我的電腦上有硬體衝突的情形需要解決 XP 系統還原 support.dell.com ( 下一步 Microsoft Windows XP Windows...
Page 70
建立還原點 將電腦還原至先前的作業狀態 注意事項: 復原上一次系統還原 注意事項: 啟用系統還原 Windows XP → → → → 200 MB...
Page 71
使用上一次已知的正確組態 的作業系統 ) <F8> Last Known Good Configuration ( 協助解決其他裝置或軟體衝突的其他選擇 注意事項: • • Drivers and Utilities CD Dell Diagnostics 警示: 在您執行本章節中的任何程序之前,請遵循 《產品資訊指南》中的安全指示。 何時使用 Dell Diagnostics Dell Diagnostics 注意事項: Dell Diagnostics Dell Diagnostics • • • • • • • Please select the operating system to start ( 請選擇要啟動...
Page 72
Drivers and Utilities CD Drivers and Utilities CD DELL 註: 機 ) <Enter> ResourceCD Dell Diagnostics Run the 32 Bit Dell Diagnostics ( 執行 32 位元 Dell Diagnostics) Dell Diagnostics Main Menu ( 主選單 ) 在開始測試之前 警示: 在您執行本章節中的任何程序之前,請遵循 《產品資訊指南》中的安全指示。 • • <F12>...
Page 87
주 : 주 : • • • • • (DSS) • • • • Dell™ • • • Drivers and Utilities CD(Resource CD 주 : 주 : support.dell.com . CD , Dell . CD support.dell.com...
Page 88
• Microsoft Windows Dell™ ® ® XP 도움말 및 지원 센터 Microsoft Windows 도움말 및 지원 사용 설명서는 Drivers and Utilities CD 에도 있습니다 . ® Microsoft Windows 이러한 레이블은 컴퓨터에 부착되어 있습니다 . • support.dell.com • 사용 설명서 ®...
Page 89
• Service and support — • Reference — • Downloads — • Desktop System Software(DSS)— . DSS Dell • Windows XP • • Dell 주 : 주 : premier.support.dell.com . DSS Dell Windows 시작 — support.dell.com Dell 도움말 및 지원...
Page 90
• • Linux • Dell Precision™ Linux • Linux Dell Precision 용 설명서 CD(ResourceCD) 주 : 주 : 운영 체제 CD Dell Linux • Linux.dell.com • Lists.us.dell.com/mailman/listinfo/linux-precision 운영 체제 CD 사 Drivers and Utilities...
Page 97
1-3 5.25 CD/DVD 주 : CD/DVD 5.25 주 : IEEE 1394 IEEE 1394 , Media Card Reader, 5.25 5.25 /Media Card Reader , Media Card Reader, 5.25 5.25 사용 설명서 5.25 /Media Card Reader SATA SATA Media Card Reader...
Page 98
USB 2.0 주 : 주의사항 : 사용 설명서 • — • — • — • (Windows " " 10Mbps, 100Mbps 사용 설명서 — 사용 설명서 " " 사용 설명서 1000Mbps( 1Gbps) " "...
Page 99
후면 모습 PCI, PCI-X PCI Express 주 : (PCI express x8[x4 , PCI-X half-length 해당 커넥터 , USB " , PCI express x16 , PCI full-length (PCI express x8[x4 (100 "...
Page 100
후면 패널 커넥터 USB 2.0 주 : 설명서 ® ® Microsoft Windows . USB . USB 사용...
Page 101
• 녹색 — 10Mbps 네트워크와 컴퓨터의 연결 상태가 좋음을 나타냅니다 . • 주황색 — 100Mbps 네트워크와 컴퓨터의 연결 상태가 좋음을 나타냅니다 . • 황색 — 1000Mbps( 또는 1Gbps) 네트워크와 컴퓨터의 연결 상태가 좋음을 나 • 꺼짐 — 컴퓨터가 물리적 네트워크 연결을 감지하지 못하고 있음을 나타냅니 주...
Page 104
(FAN_FRONT) (INT_SPKR) (POWER2) (PSWD) (BATTERY) SATA (SATA_0, SATA_1, SATA_2) (RTCRST) (POWER1) (FAN_HDD) (CPU_1) Flexbay (FAN_CCAG) (IDE) PCI-Express x8 (SLOT7_PCIE) PCI-X (AUX_LED) PCI-X 주 : PCI-Express x8 (SLOT3_PCIE) 주 : PCI-Express x16 주 : PCI-Express x8 (SLOT1_PCIE) 주 : (HDD_3) 흰색 (HDD_2) 검은색...
Page 105
주황색 당김 탭 사용 설명서 • • • • • Legacy Select Technology • Microsoft Windows XP • • • Dell • Dell support.dell.com 주의 : 주의 : 주의 : 주의 : 주의사항 : 1 사용 설명서 " 사용 설명서 Dell 55lb "...
Page 106
주의사항 : 주의 : 주의 : 주의사항 : 주의사항 : 55lb 30cm(1ft) 1 덮개 분리 래치 2 컴퓨터 덮개 3 덮개 연결쇠 (" "...
Page 107
주의사항 : 주의 : 주의 : 주의 : 주의 : 주의사항 : 컴퓨터 받침대 장착 주의 : 주의 : 1 사용 설명서 " 55lb 55lb "...
하드웨어 문제 해결사 ® ® XP 시스템 복원 사용 Microsoft Windows Microsoft Windows XP 주의사항 : 주의사항 : 빠른 참조 안내서 Windows → " → "...
Page 111
주의사항 : Windows XP 최근의 유용한 구성 사용 시작하려는 운영 체제를 선택하십시오 2 Last Known Good Configuration 주의사항 : 다음 절차는 하드 드라이브의 모든 정보를 지웁니다 . • • Drivers and Utilities CD → → 200MB <Enter> 운영 체제 CD <F8>...
Dell 진단 프로그램 사용 시기 Dell 주의사항 : Dell Dell • • • • • • • 하드 드라이브에서 Dell 진단 프로그램 시작 2 DELL ™ 주 : Dell 사용 설명서 4 Dell Main Menu 사용 설명서 빠른 참조 안내서 Dell Dell <F12>...
Page 113
Drivers and Utilities CD 에서 Dell 진단 프로그램 시작 주 : Drivers and Utilities CD 1 Drivers and Utilities CD DELL Windows 주 : 4 CD Onboard or USB CD-ROM Drive Boot from CD-ROM ResourceCD 7 Dell Run the 32 Bit Dell Diagnostics...
Page 115
이 항목의 절차를 수행하기 전에 제품 정보 안내에 있는 안전 지침을 따르십시오 . "1", "2", "3", "4" " " POST 전의 진단 표시등 코드 진단 표시등 전원 표시 등 " " 문제 설명 권장 조치사항 Dell Dell 빠른 참조 안내서...
POST 주 : 진단 표시등이 잠깐 깜박입니다 . 컴퓨터에서 운영 체제가 정상적으로 부 팅된 후 진단 표시등은 꺼집니다 . 다음 경우 해결 방법 빠른 참조 안내서 권장 조치사항 (FAQ) 해결 방법 (109 " " Dell 추가 정보 위치 " "...
Page 121
사용 설명서 . 사용 설명서 " " • 사용 설명서 • 제품 정보 안내 • 시스템 정보 레이블 " " 추가 정보 위치 " Dell . Dell 사용 설명 서 " 사용 설명서 " " Dell support.dell.com Dell Dell Dell support.dell.com...