Running The System Test - DirecTV HD Receiver User Manual

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User manual (124 pages)

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The System Test allows you to run a basic diagnostics check on your DIRECTV Receiver. If you are experiencing any trouble with your

receiver, run the system test. It will also allow you to get your access card and receiver ID numbers or to initiate diagnostic procedures on

your digital satellite receiver.

First make sure that:

•

All connections — jacks, cables, etc. — are in place correctly (see Chapter 3, Connections for TV and Auxiliary Equipment, for more

information).

•

There are batteries in the remote control, and they are working correctly.

•

The access card is inserted in the DIRECTV

Follow these steps to run the diagnostics system test on your DIRECTV

Turn on your TV and the DIRECTV

Slide the mode switch to the DIRECTV position to put the remote control in satellite receiver-controlling mode, then press MENU.

Select "Parental, Fav's & Setup."

Select "System Setup," then "Info & Test."

Select "Run System Test".

If your system does not pass the System Test, check any of these potential trouble areas: cabling, pointing the satellite dish, phone

connection and access card.

If you continue to have problems, call DIRECTV Customer Service at 1-800-531-5000.

You should run a system test several times before concluding that there is a problem. Occasional fluctuations in the phone line or

satellite signal can give temporary false readings.

Receiver.

Chapter 4 -