DirecTV HD DVR Receivers User Manual
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DirecTV HD DVR Receivers User Manual

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USER GUIDE

DIRECTV
HD DVR RECEIVERS
®

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Summary of Contents for DirecTV HD DVR Receivers

  • Page 1: User Guide

    USER GUIDE DIRECTV HD DVR RECEIVERS ®...
  • Page 2 However, ENERGY STAR labeled HD DVR set-top boxes qualify for ENERGY STAR only when configured with the DIRECTV Whole-Home DVR service. All other ENERGY STAR labeled set-top boxes, when used in conjunction with a DIRECTV subscription, meet ENERGY STAR criteria without requiring the consumer to take...

  • Page 3: Welcome To The Directv Family

    DIRECTV CINEMA . We’ll take you step by step through everything from ™ pushing the POWER button to searching for and finding your favorite programs. This user guide applies to the DIRECTV HD DVR ®...

  • Page 4: Table Of Contents

    T A BL E O F C ON T ENT S Welcome to the DIRECTV Family! ..........3 CHAPTER 4: RECORDINGS Safety & Care ................6 Recording a Single Show ............38 Product Information ..............8 Recording a Series ..............40 CHAPTER 1: USING YOUR REMOTE CONTROL Watching and Deleting Your Recorded Shows .......41...
  • Page 5 Troubleshooting Tips .............88 Icon Reference ..............154 Frequently Asked Questions ..........91 CHAPTER 8: WARRANTY AND OTHER INFO Limited 90-Day Warranty ............108 DIRECTV PROTECTION PLAN ..........111 FCC Customer Information ..........112 TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”) ................115 APPENDICES Appendix 1: Setup and Activation ........126...

  • Page 6: Safety & Care

    SAFETY & CARE Your DIRECTV Receiver has been designed and manufactured to stringent quality and safety standards. You should, however, be aware of the ® following important precautions for safe and optimal use of the equipment. Meaning of symbols printed on the rear panel of the product: This symbol indicates that dangerous voltage with a risk of electric shock is present within this unit.
  • Page 7 Blocking the airflow to the unit could impair performance or damage your receiver and other components. do not expose this product to rain or moisture. • Do not stack electronic components or other objects on top of the DIRECTV Receiver. Also, do not stack the receiver on top of ®...

  • Page 8: Product Information

    PRODUCT INFORMATION Keep your receipt to obtain warranty parts and service and for proof of acquisition. Attach it here and record the serial and model numbers in case you need them. *These numbers are typically located behind the card door on the front panel of your receiver. Model No.

  • Page 9: Chapter 1: Using Your Remote Control

    CHAPTER 1: USING YOUR REMOTE CONTROL Your Remote Control ........... 10 Turning Your Equipment On and Off ........10 Navigation and Destination Buttons ........11 Shortcut Buttons ..............11 DVR Control Buttons ..............12 The Progress Bar ............13 Live Buffer ..............14...

  • Page 10: Your Remote Control

    POWER button to turn it off or on. The mode switch must always be in the left-most position to control your DIRECTV ® Receiver. If the mode switch is in a position that has not been...

  • Page 11: Navigation And Destination Buttons

    NAVIGATION AND DESTINATION BUTTONS The buttons in the middle of the remote are navigation and destination keys. Press the GUIDE button to go to the program guide screen. Press the ACTIVE button to go to the DIRECTV Interactive ™ channel. The LIST button takes you to the Playlist screen. Press EXIT to get out of any menu screen and return to live TV.

  • Page 12: Dvr Control Buttons

    YOUR REMOTE CONTROL DVR CONTROL BUTTONS These are the DVR control buttons (Rewind, Fast Forward, etc.). They can also be used along with the mode switch to control a DVD player or other auxiliary equipment. PLAY / SLOW MOTION RECORD Starts the recorded video or paused live TV One press allows you to record programs currently on screen.

  • Page 13: The Progress Bar

    THE PROGRESS BAR When you use the DVR control buttons, this indicator bar appears at the bottom of the screen to show where you are in the program and how far you can go forward or back. For live programs, the progress bar is green and the time shown is the time of day.

  • Page 14: Live Buffer

    LIVE BUFFER Your DVR saves programs to the hard drive instantly and continuously, while you watch. This “live buffer” lets you pause, rewind, fast forward or instant replay (jump back 6 seconds). If you start watching a program late, even if it is not set to record, you can back up to the beginning (up to 90 minutes) using REW, as long as you haven’t changed channels since the program started.

  • Page 15: Chapter 2 - Channels & Program Info

    Channel Banner & TV Options ........21 Last 4 ..................22 Favorite Channels ..............22 Closed Captioning ..............22 Audio/Video Options ...............23 Parental Controls ..............23 Picture in Picture ..............24 My DIRECTV ................25 Search & Browse ..............25 Recordings ................25 Menu ................25 Extras ..................26 Settings & Help ..............26 15 15...

  • Page 16: Program Guide

    PROGRAM GUIDE Press the GUIDE button to display the onscreen program guide, with up to 14 days of programming information. Navigate in the guide as follows: Use the ARROW buttons to move one cell at a time up/down/left/right; use the CHAN/PAGE button to scroll up or down by page;...

  • Page 17: Local Channels

    PROGRAM GUIDE LOCAL CHANNELS Your DIRECTV-provided local channels can be found in the guide from channel numbers 2 through 69. HD AND SD CHANNELS DIRECTV has a tremendous offering of HD channels and they are spread throughout the guide. To find them, look for HD after the program title in the guide.

  • Page 18: 3D Channels

    PROGRAM GUIDE 3D CHANNELS NOTE: There is no separate 3D fee, but DIRECTV 3D programming is broadcast in HD and requires 3D channels are in the 100s series in the Guide, starting on HD Access, HD receiver (HR34, HR21, H21 or later), channel 103.

  • Page 19: Filtering The Guide

    PROGRAM GUIDE FILTERING THE GUIDE There may be times when you want to temporarily trim down the channels that are shown in the guide, filtering them according to the type of program you are looking for. For example, you may want to see just sports or movies or news.

  • Page 20: Mini Guide

    Change Favorites List: By default, your program guide displays all channels offered by DIRECTV, some of which may not be in your programming package. “Change favorites list” allows you to toggle the channels displayed in your guide among the following: “All Channels”, “Channels I Get”...

  • Page 21: Channel Banner & Tv Options

    ARROW keys to highlight an option, then press SELECT. MESSAGES Select “Messages”, to see your messages. DIRECTV sends messages to you for important news items or special promotions. When you have new mail, an “envelope” icon appears in the channel banner.

  • Page 22: Last 4

    CLOSED CAPTIONING Select the “CC” option, then select either “DIRECTV Subtitles” or “Closed Captioning”. Both options display the same text so only one or the other can be “ON” at a time. The display format is the only difference so check out both to determine your preference.

  • Page 23: Audio/Video Options

    CHANNEL BANNER & TV OPTIONS AUDIO/VIDEO OPTIONS Select “Audio/Video” to change the resolution and format of your display and to change audio to an alternate language, when available. Select “Change Resolution & Format” to change the display settings; each press of SELECT toggles to the next available option.

  • Page 24: Picture In Picture

    CHANNEL BANNER & TV OPTIONS PICTURE IN PICTURE HOME MEDIA CENTER HD DVR Watch two programs, live or recorded, at the same time. While watching one program, press the INFO button on your remote. Select “PIP”. The program you’re currently watching moves into a smaller window on your screen.

  • Page 25: Menu

    MENU The DIRECTV Menu is your hub for access to My DIRECTV, Search & Browse, Recordings, Extras, and Settings & Help. Press MENU on your remote to see your available options. MY DIRECTV My DIRECTV gives you quick access to programs/channels you watch frequently, as well as recommended programs based upon your past viewing history.

  • Page 26: Extras

    MENU EXTRAS Use the Extras option to access Messages, the DIRECTV Active channel, GSN Game Lounge, TV Apps, Music & Photos, and Showroom. Depending on your setup, it may also include the Caller ID feature. For additional information, see Chapter 5, “Extras &...

  • Page 27: Smart Search

    YouTube videos, etc., as soon as you start typing, we’ll instantly give you results. Search finds all matching programs within the 14-day program guide as well as within the DIRECTV movie library. As many as three of the first results are “Top Matches”: We anticipate what you are entering and try to get you to your results more quickly.

  • Page 28: Youtube Search

    SMART SEARCH YOUTUBE SEARCH If your DIRECTV HD DVR is connected to the Internet, you can search for and watch YouTube content on your TV. (If you aren’t connected, learn how to get connected at directv.com/ getconnected.) If you’re already connected, follow these simple steps: Press MENU on your remote and select ”Search &...

  • Page 29: Chapter 3: All Movies, On Demand & Pay Per View

    CHAPTER 3: ALL MOVIES, ON DEMAND & PAY PER VIEW All Movies, On Demand and Pay Per View ....30 All Movies ................30 On Demand ................31 Recording from “All Movies” or “On Demand” .....32 Pay Per View Events ...............35...

  • Page 30: All Movies, On Demand And Pay Per View

    “On Demand” (Channel 1000) ALL MOVIES “All Movies” offers an easy, one-stop way to find ANY movie on DIRECTV, including broadcast channels, premium channels, latest releases, In Theaters, Pay Per View, and On Demand. This includes both free and pay movies.

  • Page 31: On Demand

    Internet, you can use your remote to order. Otherwise, order on directv.com. ON DEMAND If your DIRECTV HD DVR is connected to the Internet, DIRECTV On Demand lets you enjoy hundreds of additional box office hits available for purchase as well as thousands of movies and TV shows that can be downloaded to your receiver at no extra charge.

  • Page 32: Recording From "All Movies" Or "On Demand

    VIEWER’S TIP: You can also check out your favorite programmer’s home page for previews and missed episodes. Simply add a “1” in front of the regular DIRECTV channel number. For example, A&E is on channel 265. The homepage is channel 1265.
  • Page 33 ALL MOVIES, ON DEMAND AND PAY PER VIEW When a movie is available to watch, you will find it in your Playlist. Your receiver has a default limit of 5 movies that will move from the Queue to the Playlist. Watch or delete one of these movies to receive more.
  • Page 34 ALL MOVIES, ON DEMAND AND PAY PER VIEW When your receiver IS connected to the Internet: You can record from both “All Movies” and “On Demand” menus. To record a program, highlight a title, then press the orange REC (Record) button. An orange “R” icon next to the title indicates it’s scheduled to record/download.

  • Page 35: Pay Per View Events

    Special events like UFC, Boxing, WWE and more are listed in the program guide starting around channel 117. (Actual channel number may vary depending on current offerings.) Ordering PPV events works the same way as ordering DIRECTV On Demand movies from the program guide. See previous section for details.
  • Page 36 36 36...

  • Page 37: Chapter 4: Recordings

    CHAPTER 4: RECORDINGS Recording a Single Show ..........38 Recording from Your Computer or Phone ....50 From Live TV ................38 From a Computer ............... 50 From the Guide ................ 38 DVR Scheduler Mobile App ..........51 Changing a Record Option ............38 Stopping an In-Progress Recording ........

  • Page 38: Recording A Single Show

    NOTE: You can record two shows at the same time with your DIRECTV DVR if you have made the proper connections to your satellite dish. CHANGING A RECORD OPTION Some live events and even a few TV shows run past their allotted time slot.

  • Page 39: Stopping An In-Progress Recording

    RECORDING A SINGLE SHOW select “More Info” and “Recording” from the onscreen choices to see the recording options for that show. Once there you can change the stop time or any other option. To save your changes select “Save Changes”. If your show is set to record in the future, you can find it in the guide or To Do list, then press INFO to display the Info screen.

  • Page 40: Recording A Series

    RECORDING A SERIES RECORDING A SERIES FROM LIVE TV If the show you are currently watching is a series and not a single event (like a movie), simply press the RECORD button twice to automatically record every episode of the series. The RECORD icon is now a repeated circle R to let you know that this is a series and not a single recording.

  • Page 41: Watching And Deleting Your Recorded Shows

    WATCHING AND DELETING YOUR RECORDED SHOWS WATCHING AND DELETING YOUR RECORDED SHOWS To see your list of recorded shows, press LIST on the remote. Alternatively, you can press MENU and select “Recordings”, then “Playlist”. Use the arrow keys to highlight the desired show, press SELECT, then select “Play”...

  • Page 42: Playlist

    PLAYLIST PLAYLIST The Playlist screen displays all your recorded programs. To get to the Playlist screen directly, press LIST on the remote, or press MENU and select “Recordings”, then “Playlist”. Titles that you have not viewed yet are shown in bright, white letters, while titles that you have already viewed (partially or completely) are light grey.

  • Page 43: Playlist Options

    PLAYLIST PLAYLIST OPTIONS From the Playlist screen, press the YELLOW button to display Playlist Options. Mark Programs to Delete Select “Mark programs to delete” if you want to delete two or more programs at once. Sort Programs by Category Select “Sort programs by category” and then select Movies, Sports, News, Kids, etc., to filter the playlist as desired.

  • Page 44: Managing My Playlist

    PLAYLIST Open/Close All Series programs are grouped in folders in your Playlist. Select “Open/Close All” to open all of your folders so you can see each episode without having to select each series individually. You can also use this option to close them all. Filter by Playlist If you are set up for Whole-Home DVR, this option lets you select whether to see all available titles from all receivers, or...
  • Page 45 PLAYLIST If you have a show that you don’t want pushed out, press the BLUE button to “Keep” it in your Playlist until you delete it. Keep Highlight the show you want to keep and press the BLUE button on your remote. A blue, K icon will appear next to the program title indicating it will be kept until you delete it.

  • Page 46: Manage Recordings

    You can use this screen to make sure your recordings are properly scheduled or to delete future scheduled recordings you no longer want to record. DIRECTV On DEMAND ™ programs scheduled to download over the Internet are shown in the Playlist, not the To Do List.

  • Page 47: Series Manager

    MANAGE RECORDINGS SERIES MANAGER The Series Manager screen displays a prioritized list of all the series you’ve scheduled to record. If there is a series recording conflict and the receiver must choose which show to record, it uses this list to determine the priority. As you set up series recordings, the most recent series goes to the bottom of the list in last priority.

  • Page 48: History

    MANAGE RECORDINGS HISTORY Provides status information for every recording scheduled, whether they were completed, canceled or deleted. If you think something should have been recorded, but wasn’t, check here to look for an explanation. PURCHASES Provides status information for all Pay Per View programs that were bought and, if viewed, the date and time.
  • Page 49 MANAGE RECORDINGS When recording a series, the Episode Type gives you the option to record first run only, repeats only, or both. The Keep at Most option lets you decide how many episodes you want to keep: 1, 2, 3, 4, 5, 10 or All. If you select “All Episodes”...

  • Page 50: Recording From Your Computer Or Phone

    RECORDING FROM YOUR COMPUTER OR PHONE Have you ever forgotten to set a recording and wish you could do it remotely from work or while on the go? You can, with directv. com, the DIRECTV DVR Scheduler mobile app and the DIRECTV ™...

  • Page 51: Dvr Scheduler Mobile App

    Record to any DIRECTV DVR in your home. Go to directv.com/mobileapps for more information. If you have an iPad, the DIRECTV iPad app can do all this and more: It turns your iPad into a remote control, gives instant access to your favorite channels, shows and sports scores, and lets you customize your home screen with the programming you watch most.

  • Page 53: Chapter 5 - Extras & Special Features

    CHAPTER 5 - EXTRAS & SPECIAL FEATURES Extras ................54 Messages ................54 DIRECTV Active Channel ............54 GSN Game Lounge ..............55 Music & Photos ............... 56 Caller ID .................. 58 Showroom ................59 Special Features ............60 DIRECTV DoublePlay ............

  • Page 54: Extras

    GSN Game Lounge, and a quick list of the most popular shows on DIRECTV at any given time. For local weather on demand, press ACTIVE and select the “Weather”...

  • Page 55: Gsn Game Lounge

    EXTRAS selecting the “My Cities” menu item and following the onscreen instructions. To exit the DIRECTV Active channel, just enter a channel number or press the CHAN UP/DOWN key”. NOTE: Because it is an interactive channel, the DIRECTV Active screen may take a few moments to load. Please be patient.

  • Page 56: Music & Photos

    DIRECTV Media Share in the future. ™ Your DIRECTV Receiver can be connected to your home network to show photos and play music and videos that you have saved on your personal computer. You must have at least one personal computer running a media server (e.g.
  • Page 57 EXTRAS Select “Photos” to go to the Photos submenu. Select “Browse” to see several photos at once. The DVR controls on your remote allow you to stop, play or skip through your music and photos. Press the GREEN button on your remote to toggle among music, photos and video control modes.

  • Page 58: Caller Id

    “Extras”, then select “Caller ID”, then “Turn on Notices” or “Turn off Notices”. NOTE: You must subscribe to caller ID service through your phone company and your DIRECTV Receiver must be connected to the phone line. You can review your 25 most recent calls in the call log at any time.

  • Page 59: Showroom

    EXTRAS SHOWROOM Showroom offers you DIRECTV content such as instructional videos, behind-the-scenes clips and video extras, information about DIRECTV sports subscriptions, special offers, trailers and more. 59 59...

  • Page 60: Special Features

    SPECIAL FEATURES Your DIRECTV HD DVR supports these special features that can Program 2 Watching be accessed without going through a menu. Program 1 Program 1 DIRECTV DOUBLEPLAY ® ™ With DoublePlay, you can easily switch between two programs on at the same time without missing a minute of either. Your HD DVR stores up to 90 minutes of live TV on two channels.

  • Page 61: Gamesearch

    Sports blackouts, a long-time source of frustration and confusion for sports fans, occur when a sporting event is not televised in a certain area. But thanks to DIRECTV’s cutting-edge technology, whenever you tune to a channel with a blacked-out game, GameSearch™...

  • Page 62: Scoreguide

    TV Apps. Select the DIRECTV App Store icon at the top of the TV Apps Dock and choose the apps you want. You can also go to the online DIRECTV App Store on your computer, at directv.com/tvapps. Whenever you want to access your TV Apps, just press the...

  • Page 63: Directv ® Whole-Home Dvr Service

    NOTE: To access DIRECTV Whole-Home DVR service ® functionality, you need a DIRECTV HD DVR receiver (models HR34, HR24, HR20-HR23 with DECA), an additional Whole- Home-capable receiver (models H25, H24, HR24, HR34, H21 with DECA, H23 with DECA, R22 with DECA,HR20-HR23 with...
  • Page 64 DIRECTV WHOLE-HOME DVR SERVICE ® 2. Activate DIRECTV ® Whole-Home DVR Service: Once DIRECTV Whole-Home DVR service is activated on your ® account, press the LIST button on your remote. The message on the right will display, confirming the service has been enabled.
  • Page 65 5. View Status: To view the Whole-Home status for all your connected HD DVRs, press MENU, select “Settings & Help”, “Settings”, “Whole-Home” then “Status”. This screen indicates if DIRECTV Whole-Home ® DVR service is authorized, as well as the Playlist sharing settings for all networked HD DVRs.

  • Page 66: Record Programs

    DIRECTV WHOLE-HOME DVR SERVICE ® 6. Record Programs: TIP: Adding a second HD DVR to your DIRECTV ® If you’re in a room with an HD DVR, and you’ve authorized System doubles your recording capacity. Don’t worry DIRECTV Whole-Home DVR service, you’ll still record programs ®...
  • Page 67 DIRECTV WHOLE-HOME DVR SERVICE ® Recordings can be deleted from any connected receiver that has been set up to Allow Deletion. However, to check the status of scheduled recordings on the To Do List or to change the priority of a series you’ve scheduled to record, go to the HD DVR, press MENU and select “Recordings”,...

  • Page 68: Home Media Center Hd Dvr

    DIRECTV HD DVR. The DIRECTV HMC HD DVR can stream content and features to RVU (remote viewing) capable TVs and other devices, giving you full HD DVR functionality in every room. For example, if your HMC HD DVR is connected to an HDTV in your Living Room, as well as RVU-capable TVs in your Office, Bedroom and Kids’...

  • Page 69: Directv Ipad App

    DIRECTV IPAD ™ ® Now your favorite shows, movies and sports are just a tap away. Experience all the amazing features of the DIRECTV iPad ™ ® with an HD DVR that is connected to the Internet. Features: Use your iPad as a remote control: Play, pause, rewind, fast- forward, scroll through channels, and more, all with a tap.
  • Page 70 Only available on certain DVR receivers. Visit directv.com/apps for complete details. iPad is a registered trademark of Apple, Inc. Use of the DIRECTV mobile apps are licensed under DIRECTV’s current End User License Agreement. Use of the DIRECTV mobile apps are also subject to DIRECTV’s privacy policy and other legal policies, including DIRECTV’s Customer...

  • Page 71: Chapter 6 - Settings & Help

    CHAPTER 6 - SETTINGS & HELP Settings ............... 72 Info & Test ................72 Display ..................72 Audio ..................74 HDTV Options .................74 Network Setup ...............76 Remote Control ..............77 Satellite ..................78 Whole-Home ................79 Reset ..................79 Parental Controls ............80 Lock Now ................81 Unlock Now ................81 Ratings Limits ................82 Adult Channels ...............83 Channel Blocks ..............83...

  • Page 72: Settings

    SETTINGS Press MENU, select “Settings & Help”, then “Settings” to review or change your system settings. These include: audio options, video format, TV resolution, network setup, remote control setup and more. INFO & TEST Select “Info & Test” to display the System Info & Test screen. Select “Run System Test”...
  • Page 73 SETTINGS Preferences These are user interface display settings which include: Recording Tips: Turn “On” or “Off” helpful tips that display onscreen whenever you schedule a recording. Guide HD Channels: Choose whether you want the guide to show HD channels and their duplicate SD channels or to hide the SD duplicates.

  • Page 74: Audio

    SETTINGS AUDIO Select “Audio” to make a persistent change to your audio settings. Audio options include: Language: Select your preferred audio language, i.e. English, Spanish, Chinese, etc… Sound Effects: Select the volume of sound effects Dolby Digital: Select whether you want Dolby Digital audio ®...
  • Page 75 SETTINGS NOTE: To change your screen format and resolution temporarily, press INFO on your remote, select “Audio/ Video” from the Channel Banner and select “Change Resolution & Format”. Video Set your preference for the following screen options: Native, Screen Format and Bar Color. Native: You can turn Native mode ON or OFF.

  • Page 76: Network Setup

    SETTINGS If you’re watching a widescreen movie on a Standard 4:3 TV, you may want to choose “Letterbox” which places bars on the top and bottom of the screen. If your HDTV is 4:3 aspect ratio, you may want to “Crop” or cut off the content at the left and right side of the screen while preserving the proportion of the picture that remains.

  • Page 77: Remote Control

    Certain remote control models feature RF (radio frequency) capability. Refer to the model number printed on the top left corner of your DIRECTV Remote Control. Look for the letter(s) “R” or “RB” at the end of the model number which indicates that the remote supports radio frequency.

  • Page 78: Satellite

    200 feet away. Receiver Mode Select “Receiver Mode” if you want to use one remote to command a second DIRECTV Receiver. ® Advanced Setups Use this option to set up your remote to control 3 or more receivers in one room.

  • Page 79: Whole-Home

    Whole-Home DVR service you can ® use this option to set or change your DVR Playlist Sharing preferences or to create or change the names of each receiver location. To learn more, read “DIRECTV Whole-Home DVR ® Service” in Chapter 5.

  • Page 80: Parental Controls

    PARENTAL CONTROLS To review or update your Parental Controls settings, press MENU, select “Settings & Help”, then “Parental Controls”. You can also access Parental Controls by pressing INFO, then selecting “Parental”, then “Parental Controls”. Parental Controls enable parents to place certain restrictions on just who’s watching what, and requires a passcode to view restricted programming.

  • Page 81: Lock Now

    PARENTAL CONTROL LOCK NOW After setting the restrictions you want (see below for options), choose “Lock Now” from the left menu. You’ll be asked to create a passcode. This passcode will be your entry to unlocking and adjusting limitations in the future. UNLOCK NOW When parental controls are locked, a message appears if you try to tune to a restricted program explaining why the program...

  • Page 82: Ratings Limits

    PARENTAL CONTROLS RATINGS LIMITS Set rating limits for Movies, TV and Other (unrated) shows. From the left menu, select “Rating Limits” then select either “Movies”, “TV” or “Other”. Movies Select the button next to the overall ratings limit you wish to impose.

  • Page 83: Adult Channels

    PARENTAL CONTROLS ADULT CHANNELS Hide adult channels in the program guide, Manage Recordings screens, and when channel surfing. Select “Adult Channels”, then highlight and select the box to toggle between “Hide Adult” and “Show Adult”. CHANNEL BLOCKS Prevent children from viewing pre-selected channels. Select “Channel Blocks”.

  • Page 84: Spending Limits

    PARENTAL CONTROLS SPENDING LIMITS Limit the amount that can be spent on each Pay Per View purchase. Select “Spending Limits”. Then enter your preferred spending dollar limit using the numbers on your remote. VIEWING HOURS Specify days and times when TV watching is allowed in your household.

  • Page 85: Favorite Channels

    TV. You can create up to two custom lists on this receiver. You can also choose “Channels I Get” to see only the channels that are in your DIRECTV programming package. Press MENU on your remote, select “Settings and Help” then “Favorite Channels”.

  • Page 86: Help

    To exit the Customer Information channel, press CHAN UP/DOWN, press GUIDE, or enter a channel number to tune to. You can also find answers to all your questions on DIRECTV’s Answer Center at support.directv.com.

  • Page 87: Chapter 7 - Troubleshooting & Faqs

    CHAPTER 7 - TROUBLESHOOTING & FAQS Troubleshooting Tips ............ 88 Reset Your Receiver ..............88 Reauthorize Your Receiver ............. 88 System Software Updates ............89 Onscreen Messages ............... 89 Run the System Test ............... 90 Frequently Asked Questions ........91...

  • Page 88: Troubleshooting Tips

    On a computer, go to directv. com/reauthorize and follow the onscreen instructions. You will need to be logged into your account on directv.com to complete this process. Running the System Test (at the end of this section) can also help you diagnose and solve many common problems.

  • Page 89: System Software Updates

    TROUBLESHOOTING TIPS SYSTEM SOFTWARE UPDATES DIRECTV periodically sends system software updates to your receiver to improve performance and upgrade features and functions. These updates will occur automatically. The receiver will give you the option to download software “now” or “later.”...

  • Page 90: Run The System Test

    If your system does not pass the System Test, check any of these potential trouble areas: cabling, pointing the satellite dish, phone connection and access card. If you continue to have problems, call DIRECTV Customer Service at 1-800-531-5000. You should run a system test several times before concluding that there is a problem. Occasional fluctuations in the phone...

  • Page 91: Frequently Asked Questions

    Your TV may not support the selected HD resolution from your receiver. Solution: Check that the DIRECTV Receiver and TV are both powered on. ® If you don’t see the your DIRECTV picture, verify the input your TV is on by turning the TV on and off. Most TVs display the...
  • Page 92 FREQUENTLY ASKED QUESTIONS input in the upper right- or left-hand corner. If the input is set to something other than your DIRECTV receiver, toggle through the inputs with the “input” button on the DIRECTV remote (if programmed) or TV remote until you get your picture. (If the DIRECTV remote is not working for the TV it may need to be programmed.)
  • Page 93 Solution: Check that nothing is between the remote control and the remote sensor. Make sure the remote control is in DIRECTV mode. Slide the MODE switch on the remote to the DIRECTV position so the remote will control the DIRECTV Receiver.
  • Page 94 Press the power button on the front panel. If the receiver turns on, issue is with remote. Make sure the remote control MODE switch is in the left-most position (DIRECTV Mode), and press PWR (power key) or press POWER button on the front panel of the receiver.
  • Page 95 Weather issues are usually temporary. Wait for the weather to clear and your signal should return to normal. If there are no weather problems in your area, reset your DIRECTV DVR using the red RESET button behind the door on the front of the receiver or by unplugging the receiver for 15 seconds and then plugging it back in.
  • Page 96 If the issue continues, reset your DIRECTV Receiver. Press the RESET button behind the access panel door on the front of the DIRECTV Receiver. You can also press MENU, press SELECT “Settings & Help”, then “Settings”. Select the “Reset” item from the left menu and follow the onscreen instructions.
  • Page 97 Check the HD output resolutions and deselect those not supported by your TV. For 1080p programs, some TVs do not support the 24 frame-per-second rate DIRECTV provides. Also, many TVs do not support 480i. You may have to press the RES button on your receiver’s front panel to set the resolution to one your TV supports.
  • Page 98 “Satellite” from the left menu, then select “Repeat Satellite Setup”. Follow the steps. From the Satellite Dish Type screen, make sure the proper dish type is selected. To refresh your receiver information, go to directv.com/reauthorize. You will need to be logged into your account on directv.com to begin this process.
  • Page 99 If parental limits are active, turn your DIRECTV Receiver back on and enter your parental lock code at the prompt. ® Q: Why does my DIRECTV DVR turn on or change channels unexpectedly? Your receiver changes to a different channel without a remote control command. Possible Causes: A scheduled recording may be about to begin, so the receiver is changing channels to record the show as requested.
  • Page 100 Read Appendix 2, “Connections to TV and Equipment” for instructions about connecting your receiver. Press the INPUT button on the TV remote control to change video source. Try another channel and see if you have live video. Press the POWER button on the front panel of the DIRECTV Receiver. ®...
  • Page 101 Q: I wanted to record a program, but I got an error message saying it conflicted with another scheduled record. What do I do? Your DIRECTV DVR can record up to two programs at once, or it can record one program while you watch another live program.
  • Page 102 FREQUENTLY ASKED QUESTIONS Possible Causes: You tried to record three programs at the same time or tried to watch a live program while recording two others at the same time. There was an overlap in the programs you tried to record. Solution: If you tried to record three programs at once, or watch a live TV program with two others recording, you will need to decide which recording to cancel.
  • Page 103 FREQUENTLY ASKED QUESTIONS Solution: Try setting the end time of the recording in the Record Options so the recording ends one or two minutes later (or more, if necessary). You may be able to record the same program again later in the week. Check the Program Guide for additional showings.
  • Page 104 ARROW button to move over to Update and press SELECT. If you recorded a DIRECTV CINEMA movie or Pay Per View event, but did not watch it, the time which you are allowed to purchase or watch it may have expired. To avoid this in the future, check your Pay Per View recordings in the My Playlist screen for expiration dates.
  • Page 105 Possible Causes: You have connected your receiver to your TV using both a High Definition output (HDMI) and Standard Definition (SD) outputs (S-Video, Component (Red/Yellow/White), or Coaxial) on the same receiver. You are using SD outputs (S-Video, Component (Red/Yellow/White), or Coaxial) and have the receiver set to HD resolutions such as, 720p, 1080i or 1080p.

  • Page 107: Chapter 8: Warranty And Other Info

    Make Sure You Keep..............109 Before Requesting Repair Service..........109 To Get Warranty Service............110 To Get Out-of-Warranty Service..........110 DIRECTV PROTECTION PLAN ......... 111 FCC Customer Information ..........112 TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”) ..............115...

  • Page 108: Limited 90-Day Warranty

    DIRECTV. If DIRECTV cannot reasonably repair or replace the Receiver then DIRECTV may, at its sole discretion, refund the price you paid for the product or the current retail price of the product.

  • Page 109: What Is Excluded

    DIRECTV will void this limited warranty. Except in the case of hardware or software provided by DIRECTV, installing software modifications, “hacks”...

  • Page 110: To Get Warranty Service

    TO GET WARRANTY SERVICE... Warranty service will be provided by DIRECTV. If you believe you need service for your Receiver, contact DIRECTV at 1-800-DIRECTV. A representative will go through a diagnostic checklist with you. If it is determined that the product needs to be returned for service or exchanged, you will receive a return authorization number.

  • Page 111: Directv Protection Plan

    The DIRECTV PROTECTION PLAN is offered by AIG Warranty Guard and underwritten by New Hampshire Insurance Company on behalf of DIRECTV where authorized by law. Certain limitations may apply. Pricing, terms and conditions of the DIRECTV PROTECTION PLAN are subject to change. Full terms and conditions will be mailed to you prior to service billing and are available...

  • Page 112: Fcc Customer Information

    • Reorient or relocate the receiving satellite dish antenna. • Increase the separation between the equipment and the DIRECTV Receiver. • Connect the equipment into an outlet on a circuit different from that to which the DIRECTV Receiver is connected.
  • Page 113 The REN for this product is part of the product identifier that has the format US: AAAEQ##TXXXX. The digits represented by ## are the REN without the decimal point (e.g., 03 is a REN of 0.3). If this DIRECTV Receiver causes harm to the telephone network, the telephone company will notify you in advance that temporary ®...
  • Page 114 If trouble is experienced with this unit, for repair or warranty information, please contact DIRECTV Customer Care at the address and phone number listed below. If the equipment is causing harm to the network, the telephone company may request that you disconnect the equipment until the problem is resolved.

  • Page 115: Terms And Conditions For Use Of Software ("Terms")

    The source code to certain software subject to the GNU GPL and other open source licenses that is used in connection with the Receiver is made available to you by DIRECTV following the written request to DIRECTV. Use of such Software is also subject to the terms of any applicable agreement between you and each such provider.
  • Page 116 C. Ownership of Software and Reservation of Rights The Software is licensed, not sold, to you for use only under the terms of this license agreement, DIRECTV is NOT transferring title or any ownership rights in the Software to you and DIRECTV and its suppliers reserve all rights not expressly granted to you. Except as stated above, this license agreement does not grant to you any intellectual property rights in the Software.
  • Page 117 Certain additional terms and information for the Software and certain third party software (including the text of licenses applicable to any free, open source and other similar software that may be included in the Software) may be found in the DIRECTV website located at www.directv.com, and the GNU website located at www.gnu.org.
  • Page 118 TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”) Preamble The licenses for most software are designed to take away your freedom to share and change it. By contrast, the GNU General Public License is intended to guarantee your freedom to share and change free software--to make sure the software is free for all its users. This General Public License applies to most of the Free Software Foundation’s software and to any other program whose authors commit to using it.
  • Page 119 TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”) GNU GENERAL PUBLIC LICENSE TERMS AND CONDITIONS FOR COPYING, DISTRIBUTION AND MODIFICATION 0. This License applies to any program or other work which contains a notice placed by the copyright holder saying it may be distributed under the terms of this General Public License.
  • Page 120 TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”) These requirements apply to the modified work as a whole. If identifiable sections of that work are not derived from the Program, and can be reasonably considered independent and separate works in themselves, then this License, and its terms, do not apply to those sections when you distribute them as separate works.
  • Page 121 TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”) 4. You may not copy, modify, sublicense, or distribute the Program except as expressly provided under this License. Any attempt otherwise to copy, modify, sublicense or distribute the Program is void, and will automatically terminate your rights under this License. However, parties who have received copies, or rights, from you under this License will not have their licenses terminated so long as such parties remain in full compliance.
  • Page 122 TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”) This section is intended to make thoroughly clear what is believed to be a consequence of the rest of this License. 8. If the distribution and/or use of the Program is restricted in certain countries either by patents or by copyrighted interfaces, the original copyright holder who places the Program under this License may add an explicit geographical distribution limitation excluding those countries, so that distribution is permitted only in or among countries not thus excluded.
  • Page 123 TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”) EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. END OF TERMS AND CONDITIONS How to Apply These Terms to Your New Programs If you develop a new program, and you want it to be of the greatest possible use to the public, the best way to achieve this is to make it free software which everyone can redistribute and change under these terms.
  • Page 124 TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”) Yoyodyne, Inc., hereby disclaims all copyright interest in the program `Gnomovision’ (which makes passes at compilers) written by James Hacker. <signature of Ty Coon>, 1 April 1989 Ty Coon, President of Vice This General Public License does not permit incorporating your program into proprietary programs.

  • Page 125: Appendices

    Connections for Auxiliary Equipment ........128 Appendix 3: Receiver Front and Back Panels ..... 131 Appendix 4: How to Network Your HD Receiver ..135 Professionally Installed DIRECTV CINEMA Connection Kit . 136 Self-Installed DIRECTV CINEMA Connection Kit - Wireless 137 Wired ..................137 Wireless ..................

  • Page 126: Appendix 1: Setup And Activation

    If your receiver was not professionally installed, or you have had to reset your receiver for any reason, you will need to follow the guided setup screens before starting DIRECTV service. Make sure the MODE switch at the top of the remote control is set to DIRECTV, which is the far-left position. Press PWR. The DIRECTV Receiver will turn on.

  • Page 127: Appendix 2: Connections To Tv & Equipment

    Connecting your receiver to a land-based telephone line saves you money because it allows you to purchase Pay Per View movies and special events without calling DIRECTV to order. It is required for sports package subscriptions and is also used to enhance the interactive features available on our interactive channels.

  • Page 128: Connections For Auxiliary Equipment

    CONNECTIONS FOR AUXILIARY EQUIPMENT If you upgrade your TV, get a new DIRECTV Receiver, or add new equipment such as a surround sound system, DVD player or burner, or VCR, you have various options for connecting your equipment. All of the video and audio outputs on your receiver offer good quality.

  • Page 129: Audio Connections

    The following images show examples of how your receiver may be connected, using the supported video and audio connections for the TV, the surround sound, and the DVD player/burner or VCR. Several models of DIRECTV Receivers are shown, giving you a variety of connection options to your TV and other equipment.
  • Page 130 APPENDIX 2: CONNECTIONS TO TV & EQUIPMENT Example: TV with Component Video Connectors Here is an example using a TV that has component video connectors as the best video input with RCA audio connectors as the best audio input and a surround sound system that has a digital audio coax connector as the best audio input.

  • Page 131: Appendix 3: Receiver Front And Back Panels

    APPENDIX 3: RECEIVER FRONT AND BACK PANELS Front Panel Example The buttons on the front panel perform the same functions as similarly named buttons on the remote control. You can use the front panel buttons at any time, but they are especially useful if you misplace your remote control or the batteries die. Your equipment may not look exactly like the model illustrated.
  • Page 132 SELECT – Selects the item highlighted. RES (RESOLUTION) – The RES key switches the output resolution of the DIRECTV Receiver. Each time you press the key, it cycles to the next available resolution: 480i, 480p, 720p, 1080i and 1080p (supported on some models). Note: The RESOLUTION button on the front panel only changes the resolution.
  • Page 133 APPENDIX 3: RECEIVER FRONT AND BACK PANELS Back Panel Examples 9 10 11 12 DIRECTV Plus HD DVR ® HOME MEDIA CENTER HD DVR Your equipment may not look exactly like the model illustrated.
  • Page 134 APPENDIX 3: RECEIVER FRONT AND BACK PANELS SATELLITE IN 1 – Connect one line from your satellite dish here. A Single Wire Multi-Switch (SWM) connection, if applicable, is made to this satellite in port. SATELLITE IN 2 – Connect the second line from your satellite dish here. S-VIDEO OUT –...

  • Page 135: Appendix 4: How To Network Your Hd Receiver

    Professionally Installed DIRECTV CINEMA Connection Kit: Schedule a professional installation appointment at directv.com/getconnected. Wireless Self-Installed DIRECTV Cinema Connection Kit: If you already connect to the Internet via WiFi, you can order this wireless kit at directv.com and connect yourself. If you do not have Whole-Home DVR service: Wired: The fastest, most reliable connection.

  • Page 136: Professionally Installed Directv Cinema Connection Kit

    DIRECTV receivers, only a professionally installed DIRECTV CINEMA Connection Kit or the DIRECTV CINEMA Connection Kit - Wireless can be used to connect to the Internet. Never connect an Ethernet cable to an HR24 or H24 receiver with Whole-Home DVR service;...

  • Page 137: Self-Installed Directv Cinema Connection Kit - Wireless

    APPENDIX 4: HOW TO NETWORK YOUR HD RECEIVER SELF-INSTALLED DIRECTV CINEMA CONNECTION KIT - WIRELESS You can also order the DIRECTV CINEMA Connection Kit - Wireless from directv.com, or by calling 1-800-531-5000. Please follow the installation instructions in the kit’s user guide.
  • Page 138 Internet (See figure A). Select Done to complete the setup process (See figure B). If your DIRECTV HD DVR does not immediately recognize the network connection, you will get the option to choose the Figure C connection method. Choose Wired (See Figure C).

  • Page 139: Wireless

    Connect the other end of the Ethernet cable to the Ethernet port Ethernet cable plugs on the back of your DIRECTV HD DVR. If using the DIRECTV Cinema Connection into DVR Receiver Kit – Wireless, follow connection instructions found in the user’s manual that came with the device (or go to directv.com/getconnected) to determine...
  • Page 140 Highlight your wireless network and press SELECT to display a blue dot next to your network. Then select Continue. Follow the onscreen instructions to complete the set-up process of the wireless adapter. NOTE: If you are having difficulty connecting to the Internet or need more information, visit www.directv.com/getconnected.
  • Page 141 Internet (See figure A). Done Select to complete the setup process (See figure B). If your DIRECTV HD DVR does not immediately recognize the network connection, you will get the option to choose the Figure C Wireless connection method. Choose (See Figure C).

  • Page 142: Appendix 5: About High-Definition

    — you may occasionally need to change the resolution and/or screen format. There are two keys that can be used to make changes: the FORMAT key on the remote control and the RES (Resolution) key on the front panel of the DIRECTV HD Receiver.
  • Page 143 Resolution (RES) Key on Receiver Front Panel This key is used to cycle through all available resolutions on your DIRECTV HD DVR. It does not through cycle format settings. If video and audio are not appearing, it may be because the current resolution setting is not supported by your television. By pressing this key, you can check all available resolutions to see if that solves the problem.

  • Page 144: Supported Resolutions

    APPENDIX 5: ABOUT HIGH-DEFINITION SUPPORTED RESOLUTIONS The following table shows the resolutions that can be output from each type of connection: Output Connection Available Resolutions HDMI 1080i, 1080p, 720p, 480i, 480p Component Video (YPbPr) 1080i, 720p, 480i, 480p S-Video 480i Video (RCA Type/Yellow) 480i NOTE: 720p, 1080i and 1080p are HD formats: 480i and 480p are not.

  • Page 145: Wide-Screen Vs. Standard Formats

    APPENDIX 5: ABOUT HIGH-DEFINITION WIDE-SCREEN VS. STANDARD FORMATS 4:3 TVs Showing 16:9 program For a standard 4:3 TV showing a wide screen program, the program is too wide to fit on the screen. To alleviate this, choose: Letterbox: With this format, the 16:9 image is shrunk until the entire width of the program fits on your TV. Since the aspect ratio of the program is maintained, the image is no longer tall enough to fill your screen, so gray or black bars are seen at the top and bottom of the screen To change the bar color, press MENU, select “Settings &...
  • Page 146 APPENDIX 5: ABOUT HIGH-DEFINITION 16:9 TVs Showing 4:3 programs For a wide screen 16:9 TV showing a standard 4:3 TV program, the program is too tall to fit the screen. Your choices here include: Pillar Box: Here the 4:3 image is shrunk until the entire height of the program fits on your TV. Since the aspect ratio is maintained, the image is no longer wide enough to fill the screen, so gray or black bars are seen at the left and right edges.

  • Page 148: Index

    DIRECTV™ iPad App - 69 ® Front Panel - 88, 92, 131-132 DIRECTV Mode - 10, 75, 90, 93, 94, 128 DIRECTV Protection Plan - 111 Cables - 7, 63, 90, 92, 94, 95, 104, 111, DIRECTV Whole-Home DVR Service - ®...
  • Page 149 INDEX options - 19 Live Buffer - 14 Guided Setup - 126 Live TV - 38, 40 Navigation Buttons - 11 Local Channels - 17 Network - 56, 62, 63, 76, 135-140 Lock (Parental Controls) - 81 New Movie Releases - See “Just Added” News Mix Channels - 18 HDMI - 128, 129, 134, 144 Help - 26, 86...
  • Page 150 - 50-51 Search & Browse - 25 Press and Hold Buttons - back cover stopping an in-progress - 40 Self-Installed DIRECTV Connection Previous Channels - 22, back cover watching and deleting - 41 Kit-Wireless - 137 Product Information - 8...
  • Page 151 INDEX Wired Connection - 135, 137-138 Wireless Connection - 135, 137, 139-141 Temporarily Unlock - 81 Terms & Conditions for Use of Software - 115-124 Tickmarks - 12 YouTube Search - 28 To Do List - 39, 46, 67, 99, 104 Top Match - 27 Troubleshooting - 88-90 TV Apps - 26, 62...
  • Page 152 DIRECTV, DIRECTV and the Cyclone Design logo, DIRECTV Active, DIRECTV INTERACTIVE, DIRECTV PLUS, HomePlug and the DIRECTV Plus DVR and DIRECTV Plus HD DVR logos are trademarks of DIRECTV, Inc. All other trademarks and service marks are the property of their respective owners.

  • Page 154: Icon Reference

    ICON REFERENCE Indicate that a show’s start or end time is earlier or later than is visible in the Guide program cell. LEFT and RIGHT arrows on the remote offer special functionality. Arrow Icons Objects are scrollable above or below the visible window. UP and DOWN arrows on the receiver front panel offer special functionality.
  • Page 155 Indicates a Program is in the Queue. All episodes of an ongoing programs are in the Queue. Indicates a program is about to expire Indicates that the programs comes from DIRECTV CINEMA. Indicates a recorded program is not available for viewing.

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