Troubleshooting Tips; Resetting/Reauthorizing Your Receiver - DirecTV HD Receiver User Manual

Troubleshooting Tips

Resetting / Reauthorizing Your Receiver
Many problems can be corrected by performing a simple reset of the DIRECTV
screen, or the system won't respond to front panel button or remote button presses try one of these:
- Press the red RESET button behind the access card panel door on the front of the
DIRECTV Receiver, then wait for program guide information to be acquired.
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- If the problems persist, try unplugging the power cord of the DIRECTV
for 15 seconds, then plug it in again.
- If the above two items don't work, try reauthorizing your receiver. On a computer,
go to directv.com/ reauthorize and follow the onscreen instructions. You will need
to be logged into your account on directv.com to complete this process.
- Running the System Test (later in this section) can also help you diagnose and
solve many common problems.
DIRECTV USER GUIDE - HD & SD STANDARD RECEIVERS
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Receiver. If you experience frozen audio or video, a blank
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Receiver
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Reset Button
Reset Button
SD Receiver
HD Receiver