Troubleshooting - DirecTV D10 User Manual

Directv d10: user guide

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You can ﬁ nd additional troubleshooting

help at DIRECTV.com.

Troubleshooting

Many problems can be corrected by performing a simple reset of the DIRECTV

you experience the following:

4 Image freezes

4 Audio freezes

4 Blank screen

4 Won't respond to front panel button or remote control

Try one of these:

4 Press the red RESET button behind the access card panel door on the front of the

DIRECTV Receiver, then wait for program guide information to be acquired.

4 If the problems persist, try unplugging the power cord of the DIRECTV Receiver for 15

seconds to 2 minutes, then plug it in again.

4 Running the System Test (later in this section) can also help you diagnose and solve many

common problems.

Note

If you prefer, we can provide you with the name of an Authorized Service Representative who will visit your

home for a fee to set up your digital satellite receiver and instruct you on its operation. There may be a fee

charged for the service visit. For details about this service, call 1-800-DIRECTV or visit DIRECTV.com.

Receiver. If

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