Acknowledgements; Troubleshooting; Audio Issues; Video Issues - TANDBERG 880 MXP User Manual

MBTelehealth – Tandberg 880 MXP User Guide

15.0 ACKNOWLEDGEMENTS

AMD Telemedicine
www.amdtelemedicine.com
LibreStream
www.librestream.com
Tandberg
www.tandberg.net

16.0 TROUBLESHOOTING

16.1 Audio Issues

Issue
Far-end site unable to hear
you
Unable to hear far-end site
Audio distortion from far-
end site
Echo or distortion at near-
end when people speaking

16.2 Video Issues

Issue
Picture is blank on the
monitor
Near-end site unable to
hear or see the picture
from far-end peripheral
Possible Cause(s)
Your microphone is muted
Your microphone is obstructed or
too far from the person speaking
Microphone is muted at far end site
Near end monitor and/or codec
Volume is too low
Far site monitor volume is too high
Far-end microphone is situated too
close to the monitor
Speaker/volume is too high on far-
end monitor
Possible Cause(s)
System has gone into "sleep" mode
Monitor has been powered off
Monitor input has changed
Proper input has not been selected
Cables are not properly connected
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Resolution
Un-mute your microphone
(check for icon in top right
corner)
Check microphone and ensure it
points towards the person
speaking
Try to instruct far site to un-mute
their microphone
Increase the volume on the
monitor and/or the codec
Turn down the volume on the far
end monitor
Ask to move microphone further
away from monitor
Ask far-end site to turn volume
down on their monitor.
Resolution
Pick up the remote, system will
reactivate in normal mode.
Turn the monitor on
Check to see if the monitor
input has been changed (using
the select or input button on
the TV Monitor)
Check for correct input
selection on remote control
Check that output from laptop
patient camera, VCR, or
document camera are
connected properly