Troubleshooting - ATEN CS1732b User Manual

CS1732 / CS1734
B B

Troubleshooting

Operation problems can be due to a variety of causes. The first step in solving
them is to make sure that all cables are securely attached and seated completely
in their sockets.
In addition, updating the product's firmware may solve problems that have
been discovered and resolved since the prior version was released. If your
product is not running the latest firmware version, we strongly recommend that
you upgrade. See The Firmware Upgrade Utility, page 37, for details.
Symptom Possible Cause
Mouse and/or Improper mouse and/
keyboard not or keyboard reset.
responding.
KVM switch needs to
be reset.
USB devices USB ports need to
not reset.
responding.
Device not Windows timing
recognized problem.
(Windows).
Cannot Keyboard is
invoke OSD incompatible with
Scroll Lock OSD
invocation
46
User Manual
Unplug the cable(s) from the console port(s),
then plug it/them back in.
Power off all devices on the installation (see
safety note, top of page 11); power off the
KVM switch; wait five seconds; then power up
Unplug the device's USB cable from the USB
port on the switch's rear panel, then plug it
back in.
Use the USB reset hotkey combination (see
[F5], page 26) to reset the USB ports.
1. Change the OS by selecting SPC mode in
Note: We suggest Linux Kernel 2.6 or higher.
2. If the OS does not support USB 2.0,
1. Unplug the KVM cable from the computer's
2. Go into Windows' System Settings and
3. Plug the KVM cable back in. Windows will
Switch to the other OSD invocation mode. See
Invoking the OSD / Alternate OSD Invocation
Keys, page 25.
Action
the PORT OS settings (see PORT OS,
page 33)
change to the PS/2 interface. This will
require cables that are not provided with
the CS1732 / CS1734
B
2 cable information under Cables, page 4
for details.
USB port.
remove the Unknown Device entry.
now recognize the device.
package. See PS/
B