Palm TREO 700W User Manual page 206

CHAPTER 10
Tip
Some third-party
applications do not
create a backup on
your computer when
you synchronize. If
you do a hard reset,
you may lose info in
these applications
and you need to
reinstall the
application after the
hard reset. Please
contact the developer
to find out if your info
is backed up during
synchronization.
198
Finding Help
Performing a hard reset
A hard reset erases all information and third-party software on your
smartphone. Never do a hard reset without first trying a soft reset.
You can restore previously synchronized information the next time
you sync.
A hard reset can tell you whether a problem stems from your
smartphone or from an application installed on it. If you do not
experience the problem after you perform a hard reset, the problem
may be related to software you installed. See "Third-party applications"
on page 219 for suggestions on diagnosing third-party software issues.
1. Use one hand to press the battery door release and use the other
hand to slide the battery door downward to remove it from your
smartphone.
2. If the screen if off, press Power/End
3. While pressing and holding Power/End
to gently press and hold the reset button on the back of your
smartphone.
4. Continue pressing and holding both buttons until the "Erase all
data?" prompt appears.
5. Press Up to confirm the hard reset.
6. Wait for the progress bar on the Treo logo screen to fill before
continuing to use your smartphone.
7. (Optional) Sync your smartphone with your computer to restore
your previously synchronized info. If you use a backup utility,
you may also need to restore a backup to recover additional info
and settings.
to wake up the screen.
, use the tip of the stylus
Using Your Treo 700w Smartphone