Troubleshooting
Confidential and other held jobs do not print
These are possible solutions. Try one or more of the following:
P
,
,
ARTIAL JOB
NO JOB
The print job may contain a formatting error or invalid data.
•
Delete the print job, and then print it again.
•
For PDF documents, recreate the PDF and then print it again.
M
AKE SURE THE PRINTER HAS SUFFICIENT MEMORY
Free up additional printer memory by scrolling through the list of held jobs and deleting some of them.
Job takes longer than expected to print
These are possible solutions. Try one or more of the following:
R
EDUCE THE COMPLEXITY OF THE PRINT JOB
Eliminate the number and size of fonts, the number and complexity of images, and the number of pages in the job.
C
P
P
HANGE THE
AGE
ROTECT SETTING TO
1
From the printer control panel, press
2
Press the up or down arrow button until Settings appears, and then press
3
Press the up or down arrow button until General Settings appears, and then press
4
Press the up or down arrow button until Print Recovery appears, and then press
5
Press the up or down arrow button until Page Protect appears, and then press
6
Press the up or down arrow button until Off appears, and then press
Job prints from the wrong tray or on the wrong paper
C
HECK THE PAPER TYPE SETTING
Make sure the paper type setting matches the paper loaded in the tray:
1
From the printer control panel Paper menu, check the Paper Type setting.
2
Before sending the job to print, specify the correct type setting:
•
For Windows users, specify the type from Print Properties.
•
For Macintosh users, specify the type from the Print dialog.
OR BLANK PAGES PRINT
O
FF
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