Zoom Wireless-N User Manual page 78

Problem
I am unable to connect to the Internet (and/or used the Setup Wizard to set up the Router and
see the message "Connection to Internet failed").
Solution
There are several issues that could cause this problem. Check these items:
•
If you used the Setup Wizard and the connection to the Internet failed try opening a browser
and going to a website. If this works then your setup is OK.
•
Verify that the STATUS light on the Router is on and blinking. If it is off, check that the
Router is plugged into a working wall outlet. If the light does not turn on, make sure there is
power going to the outlet you are using. If the unit still doesn't work contact Zoom Technical
Support. See Appendix D
•
If you are using a wireless device, try connecting a computer directly to one of the
Wireless-N 4-port Router's Ethernet (LAN) ports. If a computer directly connected to the
Wireless-N 4-port Router works, then the problem is with your wireless connections. See the
wireless troubleshooting
•
If you are using the Router in Ethernet Client Mode verify that the Ethernet cable is plugged
into the Router's WAN port (not its LAN port).
•
If you cannot access the Internet with a computer directly connected to one of the
Wireless-N 4-port Router's Ethernet (LAN) ports, check your Ethernet connection. Most
computers have a power light next to the Ethernet jack to indicate the Ethernet cable is
properly connected. Verify that this light is on and that the Ethernet light on the front of the
Wireless-N 4-port Router is on. If the Ethernet light is off on either the Wireless-N 4-port
Router or on the computer, verify that the cable is properly pushed in. If the light still doesn't
turn on, you should try another Ethernet cable.
•
Try turning your computer off and then on. This ensures that your computer gets a correct
IP address from the Wireless-N 4-port Router.
Problem
My computer/devices are not connecting wirelessly to the Wireless-N 4-port Router.
Solution
Try the following:
•
Verify that a "wired" computer can access the Internet.
If it cannot, try the steps outlined in the previous troubleshooting tip.
If the wired computer can access the Internet, reboot the devices(s) on your wireless
network (this will allow for the computers to release and renew their IP addresses) and try
to access the Internet again.
If you still cannot connect to the Internet wirelessly, continue below.
for contact information.
tip.