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Zoom 5360 User Manual

Zoom 5360 User Manual

Cable modem/router with n600 dual-band wireless
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Summary of Contents for Zoom 5360

  • Page 1 Cable Modem/Router with N600 Dual-band Wireless U S E R M A N U A L...
  • Page 2 Do not place the cable modem in a confined space that may cause overheating. • Do not restrict the flow of air around the cable modem. • Zoom Telephonics assumes no liability for damage caused by any improper use of the cable modem.    ...

  • Page 3: Table Of Contents

    Setting Up Security Using WEP ......................30 Disabling Security ..........................31 ONLINE GAMING Gaming ............................. 33 DMZ Host............................34 Port Triggers ............................. 35 ADVANCED SETTINGS Changing Default Settings ........................ 38 Accessing the Zoom Configuration Manager..................39 Understanding the Configuration Manager Interface Screens ............40 Configuration Manager Interface Menus ..................42 STATUS MENU OPTIONS Software ............................43 Connection............................44 Security ............................. 45  ...
  • Page 4 TDiagnostics ............................. 47 Event Log ............................50 BASIC MENU OPTIONS Setup..............................51 DHCP..............................54 DHCPv6 ............................. 55 LAN IPv6 ............................56 DDNS..............................57 Backup/Restore..........................59 ADVANCED MENU OPTIONS Options ............................. 61 IP Filtering............................64 MAC Filtering............................ 65 Port Filtering............................. 67 Forwarding ............................68 Port Triggers ............................. 70 DMZ Host............................

  • Page 5: Getting Started

    Getting Started This User Manual provides instructions for connecting and configuring your Cable Modem/Router and for setting up wireless and wired connections to the cable modem. This manual also includes details about security, firewalls, VPNs (Virtual Private Networks) and administrative tasks. Package Contents Your package contains the following items: •...
  • Page 6 To learn how to change this default password, please see Accessing the Zoom Configuration Manager. • If you are using the Cable Modem/Router for online gaming and need to make changes to the router’s firewall, please see...

  • Page 7: Installing The Cable Modem/Router

    You may also be asked for your cable modem's model name and number, which is ZOOM 5360. If you need the modem's serial number, you can find it near the MAC address on the label.
  • Page 8 Zoom cable modem. If there’s an Ethernet cable plugged into the old cable modem, unplug the Ethernet cable from the old cable modem and plug it into any of the Zoom cable modem’s yellow LAN jacks.

  • Page 9: If This Is A First-Time Cable Modem Installation (That Is, You Are Not Replacing An "Old" Cable Modem), Do This

    If the coaxial cable has a screw-on connector, turn the connector clockwise when tightening the cable onto the Zoom cable modem.. (If you’re not sure a cable is live, you can see whether you get a good TV signal when that cable is used with a working TV set-top box.) Here are some ways...
  • Page 10 Cable Modem/Router for details on establishing a wireless connection. Connect the Zoom power cube between the Zoom cable modem and a live power jack. It normally takes 5 to 30 minutes to establish an Internet link the first time a Cable Modem/Router connects to a cable service provider.
  • Page 11 To learn how to change your default password, please see Accessing the Zoom Configuration Manager. • If you are using the Cable Modem/Router for online gaming you may need to...

  • Page 12: Hardware Connection

    make changes to the router’s firewall please see Chapter 5: Online Gaming. • If you are like most users you will not need to make changes to the Cable Modem/Router’s advanced settings. If your setup requires you to make changes go to Chapter 6: Advanced Settings.
  • Page 13 Your Zoom cable modem has several lights on its front panel to help you monitor the Cable Modem/Router’s status. LIGHT COLOR DESCRIPTION Power is supplied to the cable modem/router Power Green Power is not supplied to the cable OFF: modem/router...
  • Page 14 Blinking: Data is flowing and wireless is connected on the Green 5 GHz band 5 GHz wireless band is enabled O FF: 5 GHz wireless band is not enabled Blinking: WPS is in discovery mode (LED blinks for up to 2 minutes) LED lit solid after WPS configuration Green is successful...

  • Page 15: Connecting Other Devices To The Cable Modem/Router

    Connecting Other Devices to the Cable Modem/Router This chapter explains how to connect devices (computers, phones, tablets, game stations, etc.) to the Cable Modem/Router. These devices can be connected either wirelessly or to one of the Ethernet ports on your Cable Modem/Router. If you are connecting a computer or other device to an Ethernet LAN port of the Cable Modem/Router, please go to Connecting Additional Computers and/or Other Devices to...

  • Page 16: Establishing Your Wireless Network

    4 last digit of the CM MAC Address). The SSID name on the label is for model 5360’s 2.4 GHz frequency band. Model 5360’s 5 GHz band has the same name plus -5G at the end, and is only visible if your wireless device works at 5 GHz.

  • Page 17: Connecting A Wireless-Enabled Device (Including The Iphone Or Other Cellular Phones, Ipad Or Other Tablets, The Ipod Touch, Etc.) To The Cable Modem/Router

    If this is the case, you should set up that computer’s wireless connection using the Windows 8.1 or 8, 7, Vista, or XP connect utility. See the sections below on connecting Windows 8.1 or 8 (page 18), Windows 7 (page 19), Vista (page 20), or (page 21) computers with built-in wireless capabilities.

  • Page 18: Connecting A Windows 8.1 Or 8 Computer With Built-In Wireless Capabilities

    3 Test your wireless connection. Open your device’s Web browser (for instance, Internet Explorer, Firefox, or Chrome) and try to connect to a familiar Web address. If you are unable to connect, make sure you followed the instructions. If you did, please see Appendix A: Troubleshooting Tips.

  • Page 19: Connecting A Windows 7 Computer With Built-In Wireless Capabilities

    devices such as printers. Most users should select Yes. If you know you don’t want to share files or devices, select No. 6 Test your wireless connection. Open your computer’s Web browser and try to connect to a familiar Website. If you are unable to connect, make sure you followed the instructions.

  • Page 20: Connecting A Windows Vista Computer With Built-In Wireless Capabilities

    To disconnect from the current network: 1 Right-click the wireless network icon in the notification area of the Windows taskbar. 2 Right-click your SSID (wireless network name) and select Disconnect. Connecting a Windows Vista Computer with Built-in Wireless Capabilities   1 From the Start menu select Connect to 2 In the Connect to a network dialog box, typically you click on Zoomxxxx-5G to connect to your Cable Modem/Router’s 5 GHz network.

  • Page 21: Connecting A Windows Xp Computer With Built-In Wireless Capabilities

    5 Test your wireless connection. Open your computer’s Web browser and try to connect to a familiar Website. If you are unable to connect, make sure you followed the instructions. If you did, please see Appendix A: Troubleshooting Tips. Your computer is now connected to your wireless network. If you want to connect additional computers or devices, follow the instructions for your device by starting at the first page of this chapter.

  • Page 22: Connecting A Macintosh Os X Computer With Built-In Wireless Capabilities

    Your computer is now connected to your wireless network. If you want to connect additional computers or devices, follow the instructions for your device by starting at the first page of this chapter. To disconnect from the current network: 1 On your Windows desktop, click the Wireless Network Icon in the System Tray. 2 Click View Wireless Networks button.

  • Page 23: Connecting A Computer With A Wireless Adapter To The Cable Modem/Router

    Your computer is now connected to your wireless network. If you want to connect additional computers or devices, follow the instructions for your device by starting at the first page of this chapter. To disconnect from the current network: Click the Wi-Fi icon on the menu bar. Select Turn Wi-Fi Off (OS 10.7 or later) or Turn AirPort Off (OS versions prior to 10.7) to disconnect from the router.

  • Page 24: Using Wps As An Alternative Way To Set Up Your Wireless Network

    3 Test your wireless connection. Open your device’s Web browser (for instance, Internet Explorer, Firefox, or Chrome) and try to connect to a familiar Web address. If you are unable to connect, make sure you followed the instructions. If you did, please see Appendix A: Troubleshooting Tips.
  • Page 25 button on the router. If you see this message, continue at step 5 below. Windows 7 Windows 8.1 or 8 5 Press the Wi-Fi Protected Setup (WPS) button on the router for at least 3 seconds. (You do not need to type a security key or passphrase in the Security key text box on your Windows machine).

  • Page 26: Connecting Additional Computers And/Or Other Devices To The Cable Modem/Router's Ethernet/Lan Ports

    physical pushbutton on the device or a button on a page of the device’s wireless network configuration menus. 3 Congratulations! You should now have a secure connection between your Cable Modem/Router and a device. Now is a good time to check that your device’s Internet connection is working.
  • Page 27 6 Congratulations! You have connected an additional device to the Internet. You can connect up to 4 Ethernet-capable devices to the Cable Modem/Router, following the instructions above for each device by starting at step 2 of this section.  ...

  • Page 28: Changing The Default Wireless Settings

    Changing the Default Wireless Settings Your Cable Modem/Router comes from the factory with a default SSID (Wireless Network Name), WPA-PSK/WPA2-PSK wireless security and a random Wireless Security Key (Wireless Password). These default settings for your router are listed on the label of your unit.

  • Page 29: Changing Your Wireless Network Name(Ssid) And Wireless Security Key/Password

    You can find Zoomxxxx printed on the label of your Cable Modem/Router. When the cable modem is standing vertically this label is located on the side of your modem. 1 Open the Zoom Configuration Manager by typing the following in your Web browser's address bar: http://192.168.0.1 2 In the Login dialog box, type the User Name and Password in lower case, then click Login.

  • Page 30: Setting Up Security Using Wep

    DOES NOT support WPA or WPA2. WEP can be configured two ways: 64-bit and 128-bit. 128-bit WEP provides more security than 64-bit. 1 Open the Zoom Configuration Manager by typing the following in your Web browser's address bar: http://192.168.0.1  ...

  • Page 31: Disabling Security

    Cable Modem/Router. Follow the instructions below. 1 Open the Zoom Configuration Manager by typing the following in your Web browser's address bar: http://192.168.0.1 2 In the Login dialog box, type the User Name and Password in lower case, then click Login.
  • Page 32 3 Click Wireless on the top menu. 4 The Wireless Radio page appears. Under Select 2.4 or 5 GHz option, choose 5 GHz and click Apply. 5 Then click Primary Network on the left-side menu. 6 Set all the following drop-down menus to Disable: WPA, WPA-PSK, WPA2, and WPA2-PSK.

  • Page 33: Online Gaming

    Online Gaming Read this chapter if you are going to use your Cable Modem/Router for online gaming. Some online games require you to make changes to your firewall. This chapter explains the different ways you can modify the firewall to allow your online gaming system access. Gaming If you are using your router for gaming, you may need to make changes to the router’s firewall setting for the game to work.

  • Page 34: Dmz Host

    DMZ Host The DMZ (De-militarized Zone) Host page allows you to configure a network device (e.g. a PC or gaming system) to be visible directly to the Internet. This may be used if a game doesn’t work with port triggers or if you are using a gaming system, where security is less of a concern.

  • Page 35: Port Triggers

    Then click the DMZ Host submenu. The DMZ Host page appears: Enter the last byte of the LAN IP address of the static IP address you assigned to your gaming system. For example if you assigned 192.168.0.5 enter 5. Click Apply. Your gaming system should now work with all your online games.
  • Page 36 In this case the same ports are used for both incoming and outgoing traffic, so we would use the same ports as both the triggering port and the target port as shown below. To setup port triggering for World of Warcraft: Launch a Web browser.
  • Page 37 End Port field. Since these ports are used to send data both directions enter 1119 in the Target Start Port and 1120 in the Target End Port. Select TCP in the Protocol drop down menu since these ports use TCP. Enter a name for this rule, for example WOW1.

  • Page 38: Advanced Settings

    Cable Modem/Router is installed are sufficient. However, those who want or need to change the default settings can do so using the advanced setup pages in the Zoom Configuration Manager. This chapter includes: •...

  • Page 39: Accessing The Zoom Configuration Manager

    Cable Modem/Router and its ports. To access the Zoom Configuration Manager, use the following procedure: Launch a Web browser. Note: Your computer does not have to be online to configure your Cable Modem/Router.

  • Page 40: Understanding The Configuration Manager Interface Screens

    Cable Modem/Router After you log in to the Zoom Configuration Manager interface, we strongly recommend that you change the default password as follows: On the left hand menu click on Security. Enter admin in the User Name dialog box. The default user name can not be changed Enter the default password, admin in the Current Password dialog box.
  • Page 41 Figure 2. Main Areas on the Configuration Manager Interface Every menu has submenus associated with it. If you click a menu item, the submenus appear on the left frame of the Configuration Manager. For example, if you click the Status menu item, the submenu Software, Connection, Security, Diagnostics, and Event Log appear on the left column (see Figure 3).

  • Page 42: Configuration Manager Interface Menus

    Configuration Manager Interface Menus Table 1 describes the menus in the Configuration Manager interface. You can skip to specific sections of this User Manual based on your intended use of the Cable Modem/Router. Each of the menu options in your Configuration Manager is covered as a separate chapter in the remaining portion of the User Manual.

  • Page 43: Status Menu Options

    Status Menu Options The Status Menu lets you: • View the status and connection information of the Cable Modem/Router • Change the administrator password • Use diagnostic tools for troubleshooting Software The Software page is a read-only screen that shows the Cable Modem/Router’s current system software version.

  • Page 44: Connection

    Figure 4. Software Menu Table 2. Software Menu Option Option Description Information Shows the information on the current system software. Shows the system up time, network accessibility, and IP address of Status the Cable Modem/Router. Connection The Connection page is a read-only screen that shows the status of steps in your Cable Modem/Router registration process.

  • Page 45: Security

    Figure 5. Example of Connection Page By default the router is configured to use Dual mode (or Dual Stack mode). Most users should use this setting. However your provider may ask you to change the eRouter Provisioning mode to eRoute_IPv4only mode or eRoute_IPv6only mode. Security The Security page allows you to configure access privileges, reboot and restore the Cable Modem/Router to its factory defaults.
  • Page 46 submenu. Figure 6 shows an example of the menu and Table 3 describes the items you can select. Figure 6. Example of Security Page How to change the default password used to access your device: Enter admin in the User Name dialog box. The default user name can not be changed.

  • Page 47: Tdiagnostics

    Table 3. Security Menu Option Option Description User Name Enter the User Name for the administrator. Enter the existing security password. The password can be found on the label of the unit. When the cable modem is Current Password standing vertically this label is located on the side of your modem.
  • Page 48 Table 4 describes the items you can select. Figure 7. Example of Diagnostics - Ping Page  ...
  • Page 49 Figure 8. Example of Diagnostics - Traceroute Page To run either utility: Select the utility from the Utility drop-down list. Make any changes to the default parameters. Select Start Test to begin. The window will automatically be refreshed as the results are displayed in the Results table.

  • Page 50: Event Log

    Table 4. Diagnostics Menu Option Option Description Utility Select the utility for troubleshooting. Parameters Enter the required parameters to perform diagnostics. Click this button to begin diagnostic after making any changes to the Start Test default parameters. Abort Test Click this button to abort Ping diagnostics. Clear Results Click this button to clear the results table.

  • Page 51: Basic Menu Options

    Basic Menu Options The Basic Menu lets you: • Configure the basic settings of your Cable Modem/Router • Configure DHCP server for the LAN • Configure DDNS service • Backup and restore of configuration settings Setup The Setup page allows you to configure the basic features of the Cable Modem/Router related to your ISP’s connection.
  • Page 52 Figure 10. Example of Setup Page Table 5. Setup Menu Option Option Description LAN IPv6 LAN IPv6 address will appear here when connected to IPv6 service. Address LAN IPv4 Set the base LAN IP for your private network. By default this is 192.168.0.1 There is normally no need to change this.
  • Page 53 Select how your Cable Modem/Router obtains an IP address. The options are via DHCP or manual configuration of a static IP address. Connection Unless you have arranged for a static IP address from your service Type provider, you should leave this setting at its default, DHCP. By default is set to 0 which uses the default setting.

  • Page 54: Dhcp

    DHCP The DHCP page allows you to configure your Cable Modem/Router’s DHCP server. To access the DHCP page: Click Basic in the menu bar. Then click the DHCP submenu. Figure 11 shows an example of the menu and Table 6 describes the items you can select.

  • Page 55: Dhcpv6

    Table 6. DHCP Menu Options Option Description Select Yes to use internal DHCP server of the Cable Modem/Router, DHCP Server or select No to disable it. Starting Local Configure the starting IP address for IP leases available to devices Address on the LAN.

  • Page 56: Lan Ipv6

    Table 7 DHCPv6 Menu Option Option Description System Enter the prefix for you IPv6 LAN network. For example enter Delegated Prefix FE80::1 if you want to use a Link Local address User Defined Check to enable System Delegated Prefix. Prefix If using System Delegate Prefixes the LAN Delegated Prefix will LAN Delegated be automatically configured, otherwise enter your LAN delegated...

  • Page 57: Ddns

    Figure 13. Example of LAN IPv6 Page Table 8 LAN IPv6 Option Option Description IP Address The IP address of devices on your network MAC Address The MAC address of the device. Reachability Tells you the state of the device with this IP address. State DDNS  ...
  • Page 58 DNS service (http://www.dyndns.com/). You must sign up with this service if you want to use it. To access the DDNS page: Click Basic in the menu bar. Then click the DDNS submenu. Figure 14 shows an example of the menu and Table 7 describes the items you can select.

  • Page 59: Backup/Restore

    The current status of the service is shown at the bottom of the DDNS web page. Table 9. DDNS Menu Option Option Description Select the type of service that you are registered for from your DDNS Service DDNS service provider. Enter your DDNS account username subscribed to the service User Name provider.
  • Page 60 Figure 15 shows an example of the menu. Figure 15. Example of Backup Page  ...

  • Page 61: Advanced Menu Options

    Advanced Menu Options The Advanced Menu lets you: • Enable advanced features of the Cable Modem/Router • Configure LAN IP address, MAC address, and port number filtering • Configure WAN to LAN port forwarding and triggers • Configure DMZ hosting •...
  • Page 62 Figure 16. Example of Options Page  ...
  • Page 63 To enable a feature: Click the appropriate check box (a check mark will appear). When you are done with your selections, click on the Apply button. Table 10. Options Menu Option Option Description Prevents the Cable Modem/Router or the PCs from responding to pings to the Cable Modem/Router’s WAN IP address or to the WAN Blocking devices behind it.

  • Page 64: Ip Filtering

    IP Filtering The IP Filtering page allows you to configure IP address filters in order to block specific network devices on your LAN from accessing the Internet. By entering starting and ending IP address ranges, you can configure which local PCs are denied access to the WAN.

  • Page 65: Mac Filtering

    To activate the IP address filter: Enter the last byte (the numbers after the last period) of the IP address in Start Address and End Address. Check the Enable box to the right of the entry to store settings. Click the Apply button to activate the filter rules. Table 11.
  • Page 66 Figure 18. Example of MAC Filtering Page Table 12. MAC Filtering Menu Option Option Description PCs and other devices can be added to the MAC filter table by entering their MAC addresses into the Add MAC Address box, and clicking the Add MAC Address button. Internet traffic to and from each listed Address will be blocked.

  • Page 67: Port Filtering

    Port Filtering The Port Filtering page allows you to configure port filters in order to block Internet traffic to specific ports on all devices on your LAN. Similarly, you can prevent PCs from sending outgoing TCP/UDP traffic to the Internet from specific IP port numbers.

  • Page 68: Forwarding

    For example, if you would like to block all PCs on the private LAN from accessing HTTP sites (or “web surfing”): Set the Start Port to 80, the End Port to 80. Set the protocol to TCP. Check the Enable box to the right of the entry to store settings. Click Apply button to activate the filter rules.
  • Page 69 Figure 20. Example of Forwarding Page To activate the port forwarding: Enter the port range of the Internet traffic that you want to forward, and the IP address of the server to which you want to forward that traffic. Select the protocol(s) to be forwarded. Check the Enable box to the bottom of the entry to store settings.

  • Page 70: Port Triggers

    Address are creating an IPv4 rule this should be an IPv4 address. If you are creating an IPv6 rule this should be an IPv6 address. Enter the range of port numbers (start and end port) to forward. If Start/End Port only a single port is desired, enter the same port number in the Start and End locations.
  • Page 71 Figure 21. Example of port Triggers Page To activate a port trigger Enter the trigger and target ports range for the Internet traffic to forward to. Select the forwarding protocol(s). Enter a name for your port triggering rule. Check the Enable box to the bottom of the entry to store settings. Click the Apply button to activate the port trigger rules.

  • Page 72: Dmz Host

    Select ON to enable the rule. For security reasons you should leave Enabled the rule disabled if you are not using it. DMZ Host The DMZ (De-militarized Zone) Host page allows you to configure a network device (e.g. a PC) to be exposed or visible directly to the Internet. This may be used if an application doesn’t work with port triggers.

  • Page 73: Rip Setup

    To configure DMZ settings: Enter the last byte of the LAN IP address of the PC or other device on your network that you want to configure as a DMZ host. Click Apply. Note: If a specific PC is set as a DMZ Host, remember to set this back to “0” when finished with the needed application, since this PC will be effectively exposed to the public Internet.
  • Page 74 Figure 23. Example of RIP Setup Page Note: RIP messages will only be sent when the Cable Modem/Router is configured for Static IP Addressing (see the Basic – Setup page). It is unlikely that your cable Internet service supports this mode. If they do, and you want to enable RIP, you will need to ask for the CMTS’s key name and number.
  • Page 75 Table 16. RIP Setup Menu Option Option Description RIP Enable Check this box to enable RIP. Check this box to enable RIP authentication for RIP Authentication routing protocols. RIP Authentication Key Enter the set of keys for your interface. Enter the ID to identify the key used to create the RIP Authentication Key ID authentication data.

  • Page 76: Firewall Menu Options

    Firewall Menu Options The Firewall Menu lets you: • Configure the level of protection your firewall provides • View the firewall logs Basic The Basic page allows you to configure the level of protection your firewall offers and also what type of attacks it should detect.. To access the Basic page: Click Firewall in the menu bar.

  • Page 77: Event Log

    Option Description By increasing the level from low to medium or high IPv4 Firewall you can restrict traffic to only certain predefined Protection ports. IPv6 Firewall Select On to enable IPv6 Firewall protection. Protection Block Fragmented IP Prevents all fragmented IP packets from passing packets through the firewall.
  • Page 78 Figure 25. Example of Event Log Page Table 18. Local Log Menu Option Option Description Permitted Enabling this feature causes the Cable Modem/Router to report all Connections permitted connection attempts. Product Enabling this feature causes the Cable Modem/Router to report all Configuration configuration changes.
  • Page 79 Table 19. SysLog Server Event Format Parameter Description The three-letter abbreviation for the month (e.g., JUN, JUL AUG, etc.) The two-digit day of the month (e.g., 01, 02, 03, etc.) The time displayed as two-digit values for the hour, minute, and HH:MM:SS second, respectively.
  • Page 80 The table below lists all events that can be sent to the SysLog server. Table 20. SysLog Server Event and Meaning Event Text Meaning An inbound request was made, and accepted, from a ALLOW: Inbound access public network client to use a service hosted on the firewall request or a client behind the firewall.
  • Page 81 management enabled specified port # on the public interface) has been enabled via the user interface. [port#] Remote configuration management has been disabled via Remote config management disabled the user interface. The system established the current system time via the Time Of Day established DOCSIS cable modem registration process.

  • Page 82: Parental Control Menu Options

    Parental Control Menu Options The Parental Control Menu lets you: • Configure the rules for Internet access based on user or time period • Configure the rules to block certain Internet contents and certain web sites • View the event logs related to parental control To set up Parental Control, you first set up Policies in the Basic Setup Menu.
  • Page 83 Figure 26. Example of Basic Page  ...
  • Page 84 Table 21. Basic Setup Menu Option Option Description Enable Parental Check the box to enable Parental Control. Control Content Policy Enter a name for a content policy, and click Add New Policy. Configuration Content Policy Pull-down list that shows Policy Names that you have created. List Select the policy you want to define or edit.

  • Page 85: User Setup

    User Setup The User Setup page is the master page to which each individual “user” is linked to a specified time access rule, content filtering rule, and login password. To access the User Setup page: Click Parental Control in the menu bar. Then click the User Setup submenu.
  • Page 86 Option Description User Enter a user name (e.g. Mom, Dad, Bro, Sis) and click Add User. Configuration Select a user from the drop-down list. Click the checkbox to enable Users Settings parental control for this user. Password Enter the password for this user. Re-Enter Re-enter (confirm) the password for this user.

  • Page 87: Tod Filter (Time Of Day Filter)

    ToD Filter (Time of Day Filter) The ToD page allows you to configure the Internet access policies according the time of day settings. This page is tied to the Parental Control - User Setup page. You can define up to 30 time access policies. You can define policies that block all public Internet traffic for entire days or for specific time periods within each day.

  • Page 88: Event Log

    Table 23. ToD Filter Menu Option Option Description Time Access Policy Enter a name for the time access policy and click Configuration Add New Policy. Select a policy from the drop-down list. Click the Time Access Policy List Enable checkbox to enable this rule. Click the checkboxes of the days that this rule Days to Block applies to.
  • Page 89 • If a blocked domain is detected in the URL. • If the online lookup service detects that the URL falls in a category that is blocked. To access the Event Log page: Click Parental Control in the menu bar. Then click the Event Log submenu.

  • Page 90: Wireless Menu Options

    Wireless Menu Options The Wireless Menu lets you: • Configure Cable Modem/Router to serve as a wireless access point (AP) • Configure essential and advanced settings of wireless network • Configure guest network for temporary visitors • Configure WMM QoS Note: Your Cable Modem/Router has been preconfigured to support wireless connections without any further configuration.
  • Page 91 Figure 30. Example of Radio Page Table 24. Radio Menu Option Option Description Select which band you want to make changes on. Select 2.4 or 5 GHz Wireless Select Enable to enable the wireless function. Country Your device is configured for operation in the U.S. only. Set the strength of the wireless signal that the Cable Output Power Modem/Router transmits.

  • Page 92: Primary Network

    Regulatory Mode By default is Off. Most users will not need to change this setting. TPC Mitigation (db) By default is Off. Most users will not need to change this setting. OBSS Coexistence By default is set to 1 (Enabled). This allows the wireless bandwidth to fall back from 40Mhz to 20Mhz when the modem/router detects interference in the area.
  • Page 93 Figure 31. Example of Primary Network Page Table 26. Primary Network Menu Option Option Description Primary Network Select Enable to enable primary wireless network. Set the Network Name (also known as SSID) of the Network Name (SSID) wireless network. This is a 1-32 ASCII character string. Closed Network Select Enable to suppress broadcast of the SSID.
  • Page 94 wireless clients to access the wireless network. Offers state-of-the-art security. Enable WPA2 alone only if WPA2 you have a RADIUS server(unlikely for most home users; otherwise use WPA2-PSK. Offers state-of-the-art security. When enabled, you must also enter a Pre-Shared Key below that will by used by all WPA2-PSK wireless clients to access the wireless network.

  • Page 95: Guest Network

    network key. Enter a word or group of printable characters and click PassPhase Generate WEP keys to generate WEP encryption key. These characters are case sensitive. Generate WEP Keys Click to generate 4 WEP keys automatically. Automatic Security Disable or enable WPS. WPS does not work with WEP. Configuration Enter a name to identify this Cable Modem/Router in WPS Device Name...
  • Page 96 Figure 32. Example of Guest Network Page  ...
  • Page 97 Table 27. Guest Network Menu Option Option Description Guest Network Select Enable to enable guest network. Guest Network Name Enter a name for the guest network. (SSID) Closed Network Select Enable to supress broadcast of the SSID. Default set to None. Choice to select None, HT and VHT. Mode Required Most users will leave this None.
  • Page 98 Interval using WPA-PSK key management) or RADIUS server (if using WPA key management) sends a new group key out to all clients. The re-keying process is the WPA equivalent of automatically changing the WEP key for an AP and all stations in a WLAN on a periodic basis.

  • Page 99: Advanced

    Advanced The Advanced page allows you to configure advanced wireless settings. Most users will have no need to change these settings. To access the Advanced page: Click Wireless in the menu bar. Then click the Advanced submenu. Figure 33 shows an example of the menu and Table 26 describes the items you can select.
  • Page 100 Table 28. Advanced Menu Option Option Description Mode Auto by default. When Xpress is turned on, aggregate throughput can XPress Technology improve significantly. The 802.11g standards provide a protection method so 802.11g and 802.11b devices can co-exist in the same network without “speaking”...

  • Page 101: Access Control

    This value specifies the maximum size for a packet before data is fragmented into multiple packets. If you experience a high packet error rate, you may slightly increase the fragmentation threshold. Setting the fragmentation Fragmentation Threshold threshold too low may result in poor network performance. Only minor reduction of the default value is recommended.

  • Page 102: Wmm (Wi-Fi Multimedia)

    Table 29. Access Control Menu Option Option Description Wireless Show the wireless interface being used. Interface Select whether wireless clients with the specified MAC address are MAC Restrict allowed or denied wireless access. To allow all clients, select Mode Disabled. Shows the list of wireless client MAC addresses to allow or deny based on the Restrict Mode setting.
  • Page 103 Figure 35. Example of WMM Page  ...

  • Page 104: Bridging

    Table 30. WMM Menu Option Option Description Select On to include the WME Information Element in beacon WMM Support frame. No-Acknowledgement Select On to not transmit acknowledgments for data. Select On to allow the AP (Cable Modem/Router) queuing packets for stations/clients in power-save mode. Queued Power Save Support packets are transmitted when the station/client notifies AP that it has left power-save mode.
  • Page 105 To access the Bridging page: Click Wireless in the menu bar. Then click the Bridging submenu. Figure 36 shows an example of the menu and Table 29 describes the items you can select. Figure 36. Example of Bridging Page Table 31. Bridging Menu Option Option Description Wireless...

  • Page 106: Media

    Media The Media page allows you to change some settings that can impact performance in certain situations To access the Media page: Click Wireless in the menu bar. Then click the Media submenu. Figure 37. Example of Media Page shows an example of the menu and Table 32. Media  Options describes the items you can select.
  • Page 107 Fairness enabling Airtime Fairness will prevent the lower speed clients from slowing down the router. If no slower clients connect than leave this setting disabled. Traffic When wireless network is congested the traffic scheduler will Scheduler control access to the wireless queue when it reaches over capacity. Exhausted Buffer Order This setting is only enabled when the traffic scheduler is enabled.

  • Page 108: Vpn (Virtual Private Network) Menu Options

    VPN (Virtual Private Network) Menu Options The VPN Menu lets you: • Configure a VPN tunnel • View VPN event logs Basic Setting This page allows you to enable VPN protocols and manage VPN tunnels. A virtual private network (VPN) is a computer network in which some of the links between nodes are carried by open connections or virtual circuits within some larger network (e.g., the Internet) as opposed to by physical wires, as in a traditional private network.

  • Page 109: Ipsec

    Figure 38. Example of Basic Page Table 33. Basic Menu Option Option Description Select Enable to enable L2TP (Layer 2 Tunneling Protocol) server. L2TP Server Select Enable to enable PPTP (Point-to-Point Tunneling Protocol) PPTP Server server. Configure Select Configure to set up L2TP or PPTP. IPSec Endpoint Select Enable to enable IPSec endpoint.
  • Page 110 IPSec Algorithms The ESP and AH protocols are necessary to create a Security Association (SA), the foundation of an IPSec VPN. An SA is built from the authentication provided by the AH and ESP protocols. The primary function of key management is to establish and maintain the SA between systems.
  • Page 111 Figure 39. Example of IPSec Page  ...
  • Page 112 Table 34. IPSec Menu Option Option Description This is a pull-down list of VPN Names defined below. Select the Tunnel specific VPN tunnel to configure. Name Enter a VPN name and click Add New Tunnel. Local Endpoint Configure the local network located at your Cable Settings Modem/Router’s LAN side.
  • Page 113 IPSec Settings Configure the IPSec protocol related parameters. Pre-Shared Key Enter a key (Pre-Shared key) for authentication. Select the Diffie-Hellman key group (DHx) you want to use for encryption keys. DH1: uses a 768-bit random number Phase 1DH Group DH2: uses a 1024-bit random number DH5: uses a 1536-bit random number.
  • Page 114 VPN tunnel renegotiates, all users accessing remote resources are temporarily disconnected. Select the key size and encryption algorithm to use for data communications. Null: No data encryption in IPSec SA. Not recommended. DES: a 56-bit key with the DES encryption algorithm 3DES: a 168-bit key with the DES encryption algorithm.

  • Page 115: L2Tp/Pptp

    Phase 2 DH Group Select DHx after enabling PFS. Select Enable to enable replay detection. As VPN setup is processing intensive, the system is vulnerable to Denial of Replay Detection Service (DOS) attacks. The IPSec receiver can detect and reject old or duplicate packets to protect against replay attacks. Select Enable to send NetBIOS (Network Basic Input/Output System) packets through the VPN connection.
  • Page 116 Figure 40. Example of L2TP/PPTP Page  ...

  • Page 117: Event Log

    Table 35. L2TP/PPTP Menu Option Option Description Configure the dedicated IP address pool for L2TP/PPTP. The LAN IP subnet at one end of the VPN tunnel must be different from the LAN. PPP Address Range IP subnet at the other end of the VPN tunnel. For example, if (Start/End) one side’s LAN subnet is 192.168.0.x, then the other side should be 192.168.1.x (where the subnet mask in this...
  • Page 118 Figure 41. Example of Event Log Page Table 36. Event Log Menu Option Option Description Time Shows the local time mapping to a certain log event. Description Shows detailed information of a VPN event log.  ...

  • Page 119: Appendix A: Troubleshooting Tips

    Appendix A: Troubleshooting Tips Problem: I cannot access the Internet. What should I do first? Solution: Make sure that your Cable Modem/Router’s MAC address is registered with your cable provider. When your provider’s representative or setup software asks for your MAC address, you can find the CM MAC address on your modem/router’s label.
  • Page 120 connecting my computer or other device wirelessly to the Cable Modem/Router.”   Problem: I cannot access the Internet. My Power light is on, and my Downstream and Upstream lights are on or blinking. My Online light won’t stay on. Solution: Check to see that your cable TV is working.
  • Page 121 Cable Modem/Router. Change the wireless channel. To do that, follow these steps: Open the Zoom Configuration Manager by entering the following in your Web browser's address bar: http://192.168.0.1 In the Login dialog box, type the User Name and Password in lower case, and then click Login.
  • Page 122 If possible, move the Cable Modem/Router to a new location, ideally closer to the wireless device. For some computers and some tablets, try deleting the old network settings including the SSID and password/pre-shared key. After you do that, use the new settings. Normally the new settings should be the modem/router’s default settings as discussed above.
  • Page 123 Web site or to speak with someone from your service provider. In the unlikely event that you are told that your Zoom modem is not approved by your cable modem service, please email us at cableOK@zoomtel.com or call us at (617)753-0963.

  • Page 124: Appendix B: If You Need Help

    Appendix B: If You Need Help We encourage you to register your product and to notice the many support options available from Zoom. Please go to www.zoomtel.com/techsupport. From here you can register your router and/or contact our technical support experts and/or use our intelligent database SmartFacts and/or get warranty information.

  • Page 125: Appendix C: Compliance

    Appendix C: Compliance FCC Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against radio interference in a residential environment. This equipment can generate, use and radiate radio frequency energy and, if not installed and used in accordance with the instructions in this manual, may cause harmful interference to radio communications.
  • Page 126 IMPORTANT NOTE: FCC Radiation Exposure Statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

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