Placing A Call On Or Off Hold; Redialing And Checking Missed Calls - ShoreTel ShorePhone IP 230 User Manual

Step 3
Step 4
You can dial the recipient's number on the keypad, then press the
Intcom soft key; press the HangUp soft key to hang up.
NOTE An intercom call overrides all other call handling modes on the dialed
extension. This allows you to intercom a user whose phone is forward
always to voice mail.

Placing a Call On or Off Hold

To place a call on hold, press the Hold button
key, if available. On the ShoreTel 230 and 230 phones, the custom key blinks
green, at which point you can safely place the handset on hook (or press the
speaker or headset button) without ending the call. To take the call off hold,
press the custom key with the blinking green LED, or press the Hold button
Hold
again.
If you are not on another call while a call is on hold, you will hear a reminder
ring in 15 seconds and at one-minute intervals after that. If you have received
several calls, you will receive a reminder ring for the call that has been on hold
the longest.
If you have multiple calls on hold, you can press the green blinking LED
associated with the call that has been placed on hold to answer that call.
If you have more than one call on hold, you'll hear a dial tone. At this time,
you can press the Hold button
active. Note that the LED associated with an active call will light solid green,
while calls that have been placed on hold will blink.

Redialing and Checking Missed Calls

You can use the Redial function to dial not only the last number you called,
but the last several calls you made and received, including those you missed
(denoted by the
above the soft keys for the selected call. To redial a call:
Step 1
16
Press the Intcom soft key.
To end the call, press the HangUp soft key.
or
Hold
icon). The date and time information appears directly
Redial
Press . Press it again to dial the last number you called.
or
Use the Scroll button to select the number you want to call,
then press the Dial soft key. (You can also press the Intcom
soft key to intercom the recipient.)
Hold
, or press the call's custom
again to make the next call in the stack