ShoreTel ShorePhone IP 230 User Manual page 32

Record Call – The ShoreTel system allows users with proper permission
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to record active calls they are currently on. This feature is useful for
certain users including writers, interviewers, sales people, lawyers that
must record calls for important business reasons. A custom key can be
programmed to invoke the record feature for quick, one-touch feature
operation. If you need this feature, please review with your system
administrator.
Record Extension – The ShoreTel system allows users with proper
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permission to record an active call on another extension. This feature is
useful for certain users including ACD supervisors that must record calls
for important business reasons. A custom key can be programmed to
invoke the record feature as well as optionally include a specific
extension for quick, one-touch feature operation. If you need this
feature, please review with your system administrator.
Send Digits Over Call – The ShoreTel system allows users to send a
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preconfigured set of DTMF tones out a trunk during a call. This feature is
useful to quickly navigate external IVR systems as well as external
systems requiring an account code. A custom key can be programmed to
invoke the send digits feature as well as include desired digits to be sent
for quick, one-touch feature operation. If you need this feature, please
review with your system administrator.
Silent Monitor – The ShoreTel system allows users with proper
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permission to silently monitor a call on another extension. This feature is
useful for certain users including ACD supervisors that must monitor
calls for important business reasons. A custom key can be programmed
to invoke the silent monitor feature as well as optionally include a
specific extension for quick, one-touch feature operation. If you need
this feature, please review with your system administrator.
Transfer Blind – The ShoreTel system allows you to transfer a call to
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another party without having to consult with that party before
completing the transfer. Please see "Transferring a Call" on page 14 for
more information.
Transfer Consultative – The ShoreTel system allows you to transfer a call
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to another party allowing you to consult with that party before
completing the transfer. Please see "Transferring a Call" on page 14 for
more information.
Transfer Intercom – The ShoreTel system allows you to transfer a call to
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another party allowing you to consult with that party using intercom
before completing the transfer. Please see "Transferring a Call" on
page 14 for more information.
Transfer to Mailbox – The ShoreTel system allows you to transfer a call
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directly to another party's mailbox. Please see "Diverting a Call" on
page 14 for more information.
Transfer Whisper – The ShoreTel system allows a user with the proper
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permission to break into an active call and communicate with one party
without the other party hearing the second ongoing conversation. In this
way, the user can consult with the other party before transferring the call
to him or her. In turn, the call recipient can respond privately (using the
whisper mute feature) without the other party hearing him or her.
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