Deleting A Call From The History Viewer; Interacting With Calls; Placing A Call On Hold Or Off Hold - ShoreTel 480 User Manual

Deleting a Call from the History Viewer

2. Use the
contact through the intercom is highlighted.
3. Press the Intercom soft key.
The phone initiates an intercom connection.

Deleting a Call from the History Viewer

1. Press the History button.
2. Press the More soft key.
3. Use the
delete is highlighted.
4. Press the Delete soft key.
The call is removed from the History viewer.

Interacting with Calls

This section describes the following ways to interact with calls:

Placing a call on hold or off hold


Answering and switching among multiple calls

Diverting an incoming call to voicemail or another number

Transferring a call

Parking and unparking calls

Picking up an incoming call for another extension


Placing a Call on Hold or off Hold

To place an active call on hold, do either of the following:

Press the active call's green call appearance button.

If the call is in focus (displayed in a window on the phone screen), press the Hold button.

The call appearance button for the held call blinks orange and a timer shows the length of time the
call is on hold.
To take a call off hold, do either of the following:

Press the blinking orange call appearance button.

If the call is in focus (displayed in a window on the phone screen), press the Hold button.

The call is taken off hold, and the call appearance button associated with the call illuminates in
steady green.
ShoreTel IP Phone 480/480g
and navigation keys to scroll through the History list until the person you want to
and navigation keys to scroll through the History list until the call you want to
Getting Started 1
User Guide 21