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Troubleshooting
Problem
There is no dial tone.
My handset displays
CONNECTING...
I cannot dial out.
Suggestion
•
First, try all the above suggestions.
•
Move the handset closer to the telephone base. It might be out of range.
•
The telephone line cord might be malfunctioning. Try installing a new telephone line cord.
•
Disconnect the telephone base from the telephone jack and connect a different telephone. If
there is no dial tone on the other telephone either, the problem is in your wiring or local service.
Contact your telephone service provider.
•
Move the handset closer to the telephone base. You might have moved out of range.
•
First, try all the above suggestions.
•
Make sure there is a dial tone before dialing. It is normal if the handset takes a second or two
to synchronize with the telephone base before producing a dial tone. Wait an extra second
before dialing.
•
Make sure the telephone is set to the correct dial type (pulse dial or tone dial) for the service
in your area. See Dial mode on page 10 to set the dial type.
•
If the other telephones in your home are having the same problem, the problem is in the wiring
or local service. Contact your telephone service provider (charges may apply).
•
Eliminate any background noise. Noise from a television, radio, or other appliances may
cause the telephone not to dial out properly. If you cannot eliminate the background noise,
first try muting the handset before dialing, or dialing from another room in your home with less
background noise.
www.vtechphones.com
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