Use Of Standard Features; Acd Assigned; Acd Call Overflow (Call Forward On No Answer); Acd Consultation - Fujitsu CT-10 User Manual

USE OF STANDARD FEATURES.. . with ACD Assigned
ACDCALLOVERFLOW
(CALL FORWARD ON NO ANSWER)
The ACD Call Overflow feature lets the pilot extension designate an
overflow destination for calls that have been kept waiting in an ACD
queue for longer than the predetermined time period. The overflow
destination can be a extension, an attendant, or a pilot in another ACD
group. If the overflow destination is a busy ACD group, the call waits in
the queue of the second ACD group. Operation of this feature is the
same as Call Forward on No Answer.
ACD CONSULTATION
The ACD Consultation feature lets you consult privately with an inside or
an outside party in the normal manner while the third party is on hold
(see Consultation). In order to split your call, i.e., to alternate between
private conversation with the ACD call and a third party, your telephone
must have a
call split
button.
ACD EXCLUSIVE HOLD
The ACD Exclusive Hold feature allows you to place an ACD call on
Exclusive Hold and return to the call in the normal manner (see
Exclusive Hold) prohibiting any other user with the same extension
appearance.
ACD NIGHT ARRANGEMENT
(CALL FORWARD ALL CALLS)
The ACD Night Arrangement feature lets the pilot extension temporarily
divert all ACD calls directed to your agent group to another destination.
Operation of this feature is the same as Call Forward All Calls.
ACD SPEAKERPHONE
The ACD Speakerphone feature is available only on CT-20 and CT-30
models. It allows you to converse through a speakerphone without lifting
the handset. In addition, this feature is automatically activated when a
supervisor's voice call arrives at an agent instrument. Lifting the
handset cancels this feature (see Speakerphone).
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