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Troubleshooting
Check that the telephone cord is undamaged and properly plugged in. Disconnect any
additional equipment that may be connected. If the problem is resolved, the fault is with
the other equipment.
Test the equipment on a known working line (e.g. at a neighbour's). If the product works
then the fault is with your telephone line. Please inform your local telephone company.
No number shown when ringing
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This function requires a subscription (caller ID) from your network.
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If a text message is shown in the display the number is either unknown or withheld.
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A switchboard cannot usually pass on incoming numbers.
Warning signal while talking/Cannot connect
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The batteries may be running low (recharge the handset).
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The handset may be (nearly) out of range. Move closer to a base unit.
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There may be a new message on the answering machine.
Telephone does not work
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Check that the adapter and telephone cord are connected to the base unit and to their
respective wall sockets.
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Check that the tone is set according to dialling method.
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Check the charge status of the handset batteries.
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Try connecting another telephone, known to be in working order, to the line socket.
If that phone works then it is likely that this equipment is faulty.
The telephone continues to ring
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The telephone's ring signals do not follow the line signal, which means that the signal
may continue for up to 10 seconds after answering a call.
SMS does not work
- In order for this feature to function, you must subscribe to the SMS service from your
network provider.
- Check that the correct telephone number is stored for each service.
The answering machine is not answering
- Memory may be full. Listen to your messages and delete them.
- Check that the adapter and telephone cord are connected to the base unit and to their
respective wall sockets.
- Check that the unit is switched on.
The answering machine does not respond to remote control
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Check that the telephone you are using to remotely control the answering machine is a
tone dialling telephone.
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Also try holding the buttons down longer, approximately 1 second per digit.
If the telephone still does not work, contact the place of purchase. Don't forget the receipt
or copy of the invoice.
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