Network Connection Problems - Oki C911dn Troubleshooting Manual

Network Connection Problems

„ Common for Windows/Mac OS X
Cause
Cross cable is used.
Compatibility problem with hub.
There is a problem with hub.
Network cable is defective.
Incorrect IP address.
Duplicate IP address.
USB Connection Problems
„ Common for Windows/Mac OS X
Cause
Cable does not meet the standards.
USB hub is used.
Printer driver is not installed correctly.
„ For Windows
Cause
Printer is offline.
Switch, buffer, extension cable, and USB hub
are used.
Another printer driver operated through USB
connection is installed.
Solution procedure
Arrange straight cable and hub, and connect
correctly.
Select [Admin Setup]>[Network Setup]>[Hub
Link Setting] from the operation panel, and
change the settings.
Insert network cable in the empty hub, or
another port. If the problem is still not solved,
use another hub.
Reconnect with a new or a different network
cable, and check again.
z Check that IP address settings of the printer,
and IP address of the printer set in the
computer are matching.
z If you are using OKI LPR Utility on Windows,
check IP address settings in OKI LPR Utility.
z Check that IP address is not overlapping with
other device.
z Check that correct address is set in IP
address, Subnet mask, and Gateway address.
Check that IP address of the printer does not
overlap with other IP address.
Solution procedure
Use USB cable of USB 2.0 specifications.
Directly connect the printer to the computer.
Please re-install the printer driver.
Solution procedure
Right click the OKI C9xx icon in the [Devices and
Printers] folder, and select [See what's printing]
(When multiple drivers are installed>[OKI C9xx
(*)]). Select the [Printer] menu in the dialog
displayed, and uncheck [Use Printer Offline].
*: Select the type of required driver.
Directly connect the printer to the computer.
From the computer, remove other printer
drivers.
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