Collecting The Show Tech-Support Output From The Cisco Webex Node Spa Console - Cisco ASR 1000 Series Hardware Installation Manual

Troubleshooting the Hardware
Table 7-5 Possible HDD Problems and Solutions on the Cisco WebEx Node SPA (continued)
File System Mounting Error
HDD loosens during handling
of the SPA
Other HDD hardware errors

Collecting the show tech-support Output from the Cisco WebEx Node SPA Console

When reporting a problem to Cisco technical support, you should first obtain the output of the show
tech-support command from the WebEx Node SPA console. The following example show how to run
the command and redirect the output to a file on a TFTP server:
service-spa# show tech-support > tftp://tftpboot_server/show-tech-output-2009-06-71.txt
Trying to connect to tftp server......
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!
Cisco ASR 1000 Series Aggregation Services Routers SIP and SPA Hardware Installation Guide
7-10
The following message appears
on the console:
*Apr 15 23:14:31.721:
%SPA_SE1-3-DISK_MOUNT_ERROR:
SIP0/0: SPA-WMA-K9[0/0]:
Disk mount error detected,
manual execution of disk
checking operation might be
required to correct this
problem. The SPA will
continue operating with
reduced disk space.
The system cannot detect the
disk and displays the following
message on the console:
*Apr 15 23:00:06.664:
%SPA_SE1-3-DISK_NOT_PRESENT:
SIP0/0: SPA-WMA-K9[0/0]:
Cannot detect the presence
of disk drive on the SPA.
Please check for loose cable
connection to the drive. The
SPA will continue operating
without the disk.
For other hardware errors on the
HDD, you might see the
following message on the
console:
*Apr 15 23:04:06.678:
%SPA_SE1-3-DISK_UNKNOWN_STAT
E: SIP0/0: SPA-WMA-K9[0/0]:
The disk drive on the SPA
doesn't seems to be on known
operational state. Please
check for loose cable
connection to the drive. The
SPA will continue operating
without the disk.
Chapter 7
Follow the recommended steps for the
Check Error.
Check for a loose cable connection to the HDD on
1.
the SPA, and reconnect the cable.
Collect the output from the show tech-support
2.
command on the Cisco WebEx Node SPA console
and contact Cisco technical support.
For information about running the show tech-support
command on the Cisco WebEx Node SPA console, see
the "Collecting the show tech-support Output from the
Cisco WebEx Node SPA Console" section on page
Check for a loose cable connection to the HDD on
1.
the SPA, and reconnect the cable.
2. Collect the output from the show tech-support
command on the Cisco WebEx Node SPA console
and contact Cisco technical support.
For information about running the show tech-support
command on the Cisco WebEx Node SPA console, see
the "Collecting the show tech-support Output from the
Cisco WebEx Node SPA Console" section on page
Troubleshooting the Installation
File System
7-10.
7-10.
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