Understanding Display Messages - Xerox Phaser 3428 User Manual

Understanding display messages

Messages appear on the control panel display to indicate the printer's
status or errors. Refer to the tables below to understand the messages'
meaning and correct the problem if necessary. Messages and their
meanings are listed in alphabetical order.
Note
When you call for service, it is very convenient to tell the
service representative the display message.
Message
Door Open
Duplex Jam 0
Check Inside
Duplex Jam 1
Open/Close Door
Fuser
Door Open
Load Manually
Press Stop Key
Low Heat Error
Cycle Power
LSU Hsync Error
Cycle Power
LSU Motor Error
Cycle Power
Main Motor
Locked
Meaning Suggested solutions
The front cover or Close the cover until
rear cover is not it locks into place.
securely latched.
Paper has jammed Clear the jam. See
during duplex page 9.4.
printing.
Paper has jammed Clear the jam. See
during duplex page 9.5.
printing.
The fuser door is Open the rear cover
not securely latched. and close the fuser
door until it locks into
place.
For the location of
the fuser door, see
page 9.4.
The multi-purpose Load a sheet of print
tray is empty in material and press
manual feed mode. Stop.
There is a problem Unplug the power
in the fuser unit. cord and plug it back
in. If the problem
persists, please call
for service.
A problem has Unplug the power
occurred in the LSU cord and plug it back
(Laser Scanning inches. If the
Unit). problem persists,
please call for
service.
A problem has Unplug the power
occurred in the LSU cord and plug it back
(Laser Scanning inches. If the
Unit). problem persists,
please call for
service.
There is a problem Open and then close
in the main motor. the front cover.
Message
Open Heat Error
Cycle Power
Over Heat Error
Cycle Power
Paper Jam 0
Open/Close Door
Paper Jam 1
Open/Close Door
Paper Jam 2
Check Inside
Printing...
Ready
Self Diagnostics
Temperature
Self Diagnostics
LSU
Sleeping...
Tray 1
Paper Empty
Tray 2
Paper Empty
MP Tray
Paper Empty
9.7
<Troubleshooting>
Meaning Suggested solutions
There is a problem Unplug the power
in the fuser unit. cord and plug it back
in. If the problem
persists, please call
for service.
There is a problem Unplug the power
in the fuser unit. cord and plug it back
in. If the problem
persists, please call
for service.
Paper has jammed Clear the jam. See
in the feeding area page 9.1 and
of the tray. page 9.1.
Paper has jammed Clear the jam. See
in the fuser area. page 9.3.
Paper has jammed Clear the jam. See
in the paper exit page 9.3.
area.
The printer is
printing jobs using Complete your
the displayed printing.
language.
The printer is on-line
Use your printer.
and ready to printer.
The engine in your Please wait a few
printer is checking minutes.
some problems
detected.
The engine in your Please wait a few
printer is checking minutes.
some problems
detected.
When data is
The printer is on received, it switches
power save mode. to on-line
automatically.
There is no paper in Load paper in the
the tray 1. tray 1. See page 5.5.
There is no paper in Load paper in the
the optional tray 2. optional tray 2. See
page 5.5.
There is no paper in Load paper in the
the multi-purpose multi-purpose tray.
tray. See page 5.6.