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Xerox Phaser 3428 User Manual

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  • Page 2 This manual is provided for information purposes only. All information included herein is subject to change without notice. Xerox Corporation is not responsible for any changes, direct or indirect, arising from or related to use of this manual. © 2006 by Xerox Corporation. All rights reserved.

  • Page 3: Table Of Contents

    Using toner save mode ............................2.7 3. Software overview Supplied software ..............................3.1 Printer driver features .............................. 3.2 System requirements .............................. 3.2 4. Network setup (Phaser 3428/DN only) Introduction ................................4.1 Supported operating systems ..........................4.1 Configuring TCP/IP ..............................4.2 Configuring EtherTalk ............................. 4.2 Configuring IPX frame types ...........................
  • Page 4 Solving general printing problems ........................... 9.9 Solving print quality problems ..........................9.11 Common Windows problems ..........................9.13 Common PostScript problems (Phaser 3428/DN only) ..................9.14 Common Macintosh problems (Phaser 3428/DN only) ..................9.14 10. Installing accessories Precautions when installing accessories ....................... 10.1 Installing a memory DIMM ............................

  • Page 5: Safety Notes

    If this machine the product where there are heated surfaces, which needs to be moved to a different location, contact a Xerox should not be touched. service representative or your authorized local representative or service support organization.

  • Page 6: Disconnect Device

    Operational Safety Information • Never push objects of any kind into the ventilation openings. To ensure the continued safe operation of your Xerox equipment, • Never override or "cheat" any of the electrical or mechanical follow these safety guidelines at all times.

  • Page 7: For Consumables

    Changes and modifications to this equipment not specifically compatibility. approved by Xerox may void the user's authority to operate this March 9, 1999: Council Directive 99/5/EC, on radio equipment and equipment.

  • Page 8: Environmental Compliance

    Environmental Choice has more than 1600 approved ® As an ENERGY STAR partner, Xerox Corporation products and 140 licensees. Xerox has been a leader has determined that (the basic configuration of) this in offering EcoLogo approved products. product meets the ENERGY STAR guidelines for energy efficiency.

  • Page 9: North America

    North America Xerox operates an equipment takeback and reuse/recycle program. Contact your Xerox sales representative (1-800-ASK-XEROX) to determine whether this Xerox product is part of the program. For more information about Xerox environmental programs, visit www.xerox.com/environment or for recycling and disposal information, contact your local authorities.

  • Page 10: Introduction

    • Your printer comes with both Parallel and USB interfaces. the Software Section. • You can also use a network interface. The Phaser 3428/DN come • Print Booklets. This feature enables you to easily with a built-in network interface, 10/100 Base TX.

  • Page 11: Printer Overview

    USB 2.0 Network Interface (Ethernet 10/100 Base TX) PostScript* Emulation Duplex printing a. Printing on both sides of paper. * The figure above shows an Phaser 3428/ DN with all available options. output tray multi-purpose tray control panel front cover...

  • Page 12: Rear View

    Back: Sends you back to the upper menu level. Status: Shows the status of your printer. See page 9.6. * The figure above shows an Phaser 3428/DN Menu: Enters Menu mode and arrows through the available with all available options.

  • Page 13: Finding More Information

    To access a printer driver help screen, click Help from the printer properties dialog box. Xerox website If you have Internet access, you can get help, support, printer drivers, manuals, and order information from the Xerox website, www.xerox.com/office/support. <Introduction>...

  • Page 14: System Setup

    Standby mode. TCP/IP EtherTalk Note NetWare Ethernet Speed Print settings made from the printer driver on a connected Clear Setting computer override the settings on the control panel. Network Info. a. Available with the Phaser 3428/DN. <System setup>...

  • Page 15: Information Menu

    Long Edge in the EPSON Font Landscape orientation Portrait orientation Note This PS3 Font List is available only with the Phaser 3428/DN. Layout menu Use the Layout menu to define all settings relating to output. Item Explanation Short Edge in the...

  • Page 16: Paper Menu

    Paper menu Graphic menu Use the Paper menu to define all settings relating to print material input Use the Graphic menu to change settings affecting the quality of the and output, as well as the specific print material you are using with your printed characters and images.
  • Page 17 System Setup menu Item Explanation Use the System Setup menu to configure a variety of printer features. Job Timeout Values: 0 ~ 1800 sec Item Explanation You can set the length of time the printer waits before printing the last page of a print job that Language Values: English, FRANCAIS, Espanol, does not end with a command to print the page.

  • Page 18: Emulation Menu

    See the tables on page 2.5 to configure the printer orientation. language. Note PostScript (Phaser 3428/DN only) This PostScript is available only with the Phaser 3428/DN. This menu provides you with the Print PS Error menu item. Item...

  • Page 19: Printing A Demo Page

    This item performs a simple reset and restores the Setting factory default settings for the network configuration. This setting will only take effect after Network menu (Phaser 3428/DN only) you have reset the printer. This menu lets you configure the network interface installed in your Network This item print a page showing the network printer.

  • Page 20: Using Toner Save Mode

    Using toner save mode Toner save mode allows the printer to use less toner on each page. Activating this mode extends the life of your toner cartridge and reduces your cost per page beyond what one would experience in the normal mode, but it reduces print quality.

  • Page 21: Software Overview

    • Postscript Printer Description (PPD) file: Use the PostScript driver to print documents with complex fonts and graphics in the PostScript language. (Phaser 3428/DN only) • SetIP: Use this program to set your printer’s TCP/IP addresses. (Phaser 3428/DN only) • User’s Guide in PDF Macintosh •...

  • Page 22: Printer Driver Features

    Phaser 3428/DN For Windows NT 4.0/2000/XP/2003, users who have an administrator right can install the software. Note Overlay is not supported in Windows NT 4.0 Macintosh (Phaser 3428/DN only) Item Requirements Operating system Macintosh 8.6 ~ 9.2 and 10.1 ~ 10.4...

  • Page 23: Network Setup (Phaser 3428/Dn Only)

    Supported operating systems Network setup (Phaser 3428/DN only) The following table shows the network environments supported by the This chapter gives you step-by-step instructions for setting up your printer: printer for network connections. This chapter includes: Item Requirements • Introduction Network interface •...

  • Page 24: Configuring Tcp/Ip

    Press Menu until Network appears on the bottom line of the display. Press OK when TCP/IP appears. Press the Scroll buttons until DHCP or BOOTP appears and press Press Stop to return to Standby mode. <Network setup (Phaser 3428/DN only)>...

  • Page 25: Setting Ethernet Speed

    Press Menu until Network appears on the bottom line of the display and press OK. Press the Scroll buttons until Network Info. appears and press Press OK when Yes appears. The network configuration page prints out. <Network setup (Phaser 3428/DN only)>...

  • Page 26: Loading Print Media

    • Some print media may meet all of the guidelines in this section and still not produce satisfactory results. This may be the result of improper handling, unacceptable temperature and humidity levels, or other variables over which Xerox has no control. • Before purchasing large quantities of print media, ensure that it meets the requirements specified in this user’s guide.

  • Page 27: Supported Sizes Of Paper

    Supported sizes of paper Type Size Dimensions Weight Capacity Letter 215.9 x 279 mm (8.5 x 11 inches) • 60 to 90 g/m (16 to 24 lb • 250 sheets of 75 g/m bond ) for the tray (20 lb bond) paper for the Legal 215.9 x 355.6 mm (8.5 x 14 inches) •...

  • Page 28: Guidelines For Selecting And Storing Print Media

    Guidelines for selecting and storing print media Guidelines for special print media When selecting or loading paper, envelopes, or other print materials, Media type Guidelines keep these guidelines in mind: • Successful printing on envelopes depends upon • Always use print media that conform with the specifications listed on the quality of the envelopes.

  • Page 29: Loading Paper

    Media type Guidelines Media type Guidelines • To avoid damaging the printer, use only • Letterhead must be printed with heat-resistant transparencies designed for use in laser printers. ink that will not melt, vaporize, or release • Transparencies used in the printer must be able hazardous emissions when subjected to the to withstand 200°...

  • Page 30: Using The Tray 1 Or The Optional Tray 2

    Using the tray 1 or the optional tray 2 Press and hold the guide lock, and slide the paper length guide to locate it in the correct paper size slot. Use the print material you use for the majority of your print jobs in the tray 1. The tray 1 can hold a maximum of 250 sheets of 75 g/m (20 lb) paper.

  • Page 31: Using The Multi-Purpose Tray

    Note Load the paper with the side to be printed on facing up. • Do not push the paper width guide far enough to cause the material to warp. • If you do not adjust the paper width guide, it may cause paper jams.

  • Page 32: Using Manual Feed Mode

    For information about setting the paper source and type on the Squeeze the multi-purpose tray paper width guides and adjust control panel, see page 2.3. them to the width of the paper. Do not force too much, or the paper will be bent, which will result in a paper jam or skew.

  • Page 33: Selecting An Output Location

    Printing to the rear cover (Face up) Selecting an output location Using the rear cover, paper comes out of the printer face up. The printer has two output locations; the rear cover (face up) and the Printing from the multi-purpose tray to the rear cover provides a straight output tray (face down).

  • Page 34: Basic Printing

    Click the Windows Start button. For Windows 98SE/NT 4.0/2000/Me, select Settings and then Printers. For Windows XP/2003, select Printers and Faxes. Double-click the Xerox Phaser 3428 PCL 6 or Xerox Phaser 3428 PS icon (Phaser 3428/DN only). From the Document menu, select (Windows 95/98/...

  • Page 35: Ordering Supplies And Accessories

    Ordering supplies and accessories To order Xerox-authorized supplies or accessories, contact your local Xerox dealer or the retailer where you purchased your printer, or visit www.xerox.com/office/support and select your country/region for This chapter provides information on purchasing toner cartridges and information on calling for technical support.

  • Page 36: Maintenance

    Cleaning the inside of the printer Maintenance There are two methods to clean the inside of the printer: This chapter provides information for maintaining your printer and the • Clean the inside manually. toner cartridge, as well as suggestions for high-quality and economical •...

  • Page 37: Maintaining The Toner Cartridge

    Locate the long strip of glass (LSU) inside the top of the cartridge Maintaining the toner cartridge compartment, and gently swab the glass to see if dirt turns the white cotton black. Toner cartridge storage To get the most from the toner cartridge, keep the following guidelines in mind: •...

  • Page 38: Replacing The Toner Cartridge

    Redistributing toner cartridge Note If toner gets on your clothing, wipe it off with a dry cloth and When the toner cartridge is near the end of its life: wash clothing in cold water. Hot water sets toner into fabric. •...

  • Page 39: Maintenance Parts

    Approx. 80,000 pages Hold the toner cartridge by the handle and slowly insert the Xerox highly recommends that an authorized service provider, dealer or cartridge into the opening in the printer. the retailer where you bought printer performs this maintenance activity.

  • Page 40: Troubleshooting

    Location of Jam Go To • Common Windows problems In the paper feed area Paper Jam 0 • Common Macintosh problems (Phaser 3428/DN only) below (tray 1, optional tray 2, multi- Open/Close Door • Common PostScript problems (Phaser 3428/DN only) purpose tray)
  • Page 41 Remove the jammed paper by gently pulling it straight out. Make Pull the paper straight up and out. sure that all of the paper is properly aligned in the tray 1. Insert the trays back into the printer. Printing automatically If the paper does not move when you pull, or if you do not see the resumes.

  • Page 42: Around The Toner Cartridge

    Around the toner cartridge In the paper exit area Note Open and close the front cover. The jammed paper is automatically ejected from the printer. The fuser area is hot. Take care when removing paper from the printer. Gently pull the paper out of the output tray. Open the front cover and pull the toner cartridge out.

  • Page 43: In The Duplex Unit Area

    Release the blue strap, the rear cover stopper, and fully open the Pull the jammed paper out. rear cover, as shown. If the jammed paper does not move when you pull, push the pressure lever on each side up to loose the paper, and then remove it. rear cover stopper rear cover pressure lever...

  • Page 44: Tips For Avoiding Paper Jams

    Remove the jammed paper from the duplex unit. Pull the jammed paper out. If the paper does not come out with the duplex unit, remove the Tips for avoiding paper jams paper from the bottom of the printer. By selecting the correct media types, most paper jams can be avoided. When a paper jam occurs, follow the steps outlined on page 9.1.

  • Page 45: Troubleshooting Checklist

    Troubleshooting checklist Understanding the Status LED If the printer is not working properly, consult the following checklist. If the Status Description printer does not pass a step, follow the corresponding troubleshooting suggestions. • The printer is off-line and cannot print. •...

  • Page 46: Understanding Display Messages

    Message Meaning Suggested solutions Understanding display messages Open Heat Error There is a problem Unplug the power Messages appear on the control panel display to indicate the printer’s in the fuser unit. cord and plug it back Cycle Power status or errors. Refer to the tables below to understand the messages’ in.

  • Page 47: Toner Cartridge-Related Messages

    Install a toner cartridge. installed. Invalid Toner The toner cartridge you have Install a Xerox-genuine toner cartridge, designed for your printer. installed is not for your printer. Toner Low The toner cartridge is almost Take out the toner cartridge and thoroughly shake it. By doing this, you can temporarily empty.

  • Page 48: Printer Specifications

    Select Xerox Phaser 3428 The printer is the control panel to determine if The printer is not print. PCL 6 or Xerox Phaser 3428 malfunctioning. the printer is indicating a selected as the PS (Phaser 3428/DN only)as (Continued) system error.
  • Page 49 Settings and Printers. Right- The printer cable If using Windows successfully. If possible, attach click the Xerox Phaser 3428 is loose or 9x/Me, the the cable and printer to another PCL 6 printer icon, choose defective.

  • Page 50: Solving Print Quality Problems

    Solving print quality problems Condition Possible cause Suggested solutions Redistribute the toner The toner Dirt inside of the printer or improper paper loading may reduce print cartridge. See page 8.3. cartridge is quality. See the table below to troubleshoot problems. defective or out of If necessary, replace the toner toner.
  • Page 51 Condition Suggested solutions Condition Suggested solutions Vertical lines Background scatter results from bits of toner distributed on the printed page. AaBbCc AaBbCc If black vertical streaks appear on the page: • The paper may be too damp. Try printing with a Background AaBbCc AaBbCc...

  • Page 52: Common Windows Problems

    Condition Suggested solutions Condition Suggested solutions Back of Curl • The transfer roller may be dirty. See page 8.1. printouts are If the printed paper is curled or paper does not • Check for leaking toner. Clean the inside of the dirty feed into the printer: printer.

  • Page 53: Common Postscript Problems (Phaser 3428/Dn Only)

    Common PostScript problems (Phaser 3428/DN only) Common Macintosh problems (Phaser 3428/DN only) The following situations are PostScript language specific and may occur Condition Suggested solutions when several printer languages are being used. The printer does not print a You should change the Print Method option to...

  • Page 54: Installing Accessories

    Your printer has a dual in-line memory module (DIMM) slot. Use this DIMM slot to install additional memory. The Phaser 3428/D has 32 MB of memory which can be expanded to 288 MB. The Phaser 3428/DN have 64 MB of memory which can be expanded to 320 MB.
  • Page 55 For Windows 95/98/Me/NT4.0/2000, select Settings and then Printers. For Windows XP/2003, select Printers and Faxes. Select the Xerox Phaser 3428 PS printer. Click the right mouse button on the printer icon and select Properties. For Windows 95/98/Me, select Device Option tab.

  • Page 56: Specifications

    AC 100 ~ 127 V, 50/60 Hz, 6.4 A AC 220 ~ 240 V, 50/60 Hz, 3.2 A OS compatibility • Windows 95/98/Me/NT 4.0/2000/XP/2003. • Mac 8.6 ~ 9.2/10.1 ~ 10.4 (Phaser 3428/DN only) Power Average: 520 W consumption Power save mode: Less than 11 W...
  • Page 57 NDEX setting 2.3 specifications 5.2 accessories loading paper PostScript problems 9.14 installing multi-purpose tray 5.6 print quality problems, solve 9.11 memory DIMM 10.1 tray 1/optional tray 2 5.5 printing order information 7.1 demo page 2.6 problem, solve checklist 9.6 Macintosh problems 9.14 error messages 9.7 cleaning manual feed mode 5.7...
  • Page 58 maintaining 8.2 redistributing 8.3 replacing 8.3, 8.4 toner save mode, use 2.7 Windows problems 9.13...
  • Page 59 Software section...
  • Page 60 OFTWARE SECTION ONTENTS NSTALLING RINTER OFTWARE IN INDOWS Chapter 1: Installing Printer Software ......................4 Installing Software for Local Printing ................. 4 Installing Software for Network Printing ................6 Reinstalling Printer Software ..................... 9 Removing Printer Software ....................... 9 SING Chapter 2: 3428/DN HASER...
  • Page 61 Printing on Both Sides of Paper ....................19 Printing a Reduced or Enlarged Document ................19 Fitting Your Document to a Selected Paper Size ................. 19 Using Watermarks ......................... 20 Using an Existing Watermark ..................20 Creating a Watermark ....................20 Editing a Watermark .....................
  • Page 62 SING RINTER WITH A ACINTOSH Chapter 8: 3428/DN HASER ONLY Installing printer driver for Macintosh ..................25 Setting Up the Printer ......................25 Printing ..........................26 Printing a Document ..................... 26 Changing Printer Settings ....................26 Printing Multiple Pages on One Sheet of Paper ..............27 Duplex Printing ......................

  • Page 63: Installing Printer Software In Windows

    All applications should be closed on your PC before beginning installation. Click Install Software. (Phaser 3428/DN only): You can install PostScript printer driver, when Phaser 3428/DN is attached to your Select Typical installation for a local printer. Click computer or a network. Next.

  • Page 64: Custom Installation

    Custom Installation : If your printer is not already connected to the You can choose individual components to install. computer, the following window will appear. Make sure that the printer is connected to your computer and powered on. Insert the supplied CD-ROM into your CD-ROM drive. The CD-ROM should automatically run, and an installation window appears.

  • Page 65: Installing Software For Network Printing

    Installing Software for Network Printing : If your printer is not already connected to the When you connect your printer to a network, you must first computer, the following window will appear. configure the TCP/IP settings for the printer. After you have assigned and verified the TCP/IP settings, you are ready to install the software on each computer on the network.
  • Page 66 Custom Installation The list of printers available on the network appears. Select the printer you want to install from the list and then click Next. You can choose individual components to install and set a specific IP address. Make sure that the printer is connected to your network and powered on.
  • Page 67 The list of printers available on the network appears. Select the components to be installed and click Next. Select the printer you want to install from the list and then click Next. You can also change the printer name, set the printer to be shared on the network, set the printer as the default printer, •...

  • Page 68: Reinstalling Printer Software

    • After connecting the printer, click Next. • If you don’t want to connect the printer at this time, click Reinstalling Printer Software Next, and No on the following screen. Then the installation will start and a test page will not be printed at the end of the You can reinstall the software if installation fails.

  • Page 69: Using Setip (Phaser 3428/Dn Only)

    • The refreshed list doesn’t show your printer, click enter your network printer card’s IP address, subnet mask, default gateway, and then click Apply. Click OK to confirm the settings. Click Exit to close the SetIP program. Using SetIP (Phaser 3428/DN only)

  • Page 70: Basic Printing

    Open the document you want to print. Basic Printing Select Print from the File menu. The Print window is displayed. It may look slightly different depending on your application. This chapter explains the printing options and common printing The basic print settings are selected within the Print tasks in Windows.

  • Page 71: Printer Settings

    Layout Tab Printer Settings The Layout tab provides options to adjust how the document appears on the printed page. The Layout Options includes Multiple Pages per Side and Poster Printing. See “Printing You can use the printer properties window, which allows you to a Document”...

  • Page 72: Paper Tab

    Paper Tab Source Make sure that Source is set to the corresponding paper tray. Use the following options to set the basic paper handling Use Manual Feeder when printing on special materials like specifications when you access the printer properties. See envelopes and transparencies.

  • Page 73: Graphics Tab

    Graphics Tab Advanced Options You can set advanced settings by clicking the Advanced Use the following Graphic options to adjust the print quality for Options button. your specific printing needs. See “Printing a Document” on • TrueType Options: This option determines what the driver page 11 for more information on accessing printer properties.

  • Page 74: Extras Tab

    Extras Tab Troubleshooting Tab You can select output options for your document. See “Printing Click the Troubleshooting tab to access the following feature: a Document” on page 11 for more information about accessing the printer properties. Click the Extras tab to access the following feature: Printer Information Page To print information pages or to perform diagnostic actions, select an item from the list below and click Print...

  • Page 75: Using A Favorite Setting

    Using a Favorite Setting The Favorites option, which is visible on each properties tab, allows you to save the current properties settings for future use. To save a Favorites item: Change the settings as needed on each tab. Enter a name for the item in the Favorites input box. Click Save.

  • Page 76: Advanced Printing

    Advanced Printing Printing Multiple Pages on One Sheet of Paper (N-Up Printing) This chapter explains printing options and advanced printing tasks. You can select the number of pages to print on a single sheet of paper. To print more than one page per sheet, the pages will OTES be reduced in size and arranged in the order you specify.

  • Page 77: Printing Posters

    Printing Posters Printing Booklets This feature allows you to print a single-page document onto 4, 9, or 16 sheets of paper, for the purpose of pasting the sheets together to form one poster-size document. To change the print settings from your software application, access printer properties.

  • Page 78: Printing On Both Sides Of Paper

    Printing on Both Sides of Paper Printing a Reduced or Enlarged Document You can print on both sides of a sheet of paper. Before printing, decide how you want your document oriented. You can change the size of a page’s content to appear larger or The options are: smaller on the printed page.

  • Page 79: Using Watermarks

    Editing a Watermark Using Watermarks To change the print settings from your software application, access printer properties. See “Printing a The Watermark option allows you to print text over an existing Document” on page 11. document. For example, you may want to have large gray Click the Extras tab and click the Edit button in the letters reading “DRAFT”...

  • Page 80: Using Overlays

    Using a Page Overlay Using Overlays After an overlay has been created, it is ready to be printed with your document. To print an overlay with a document: Create or open the document you want to print. What is an Overlay? To change the print settings from your software application, access printer properties.

  • Page 81: Using Utility Applications

    Using the Printer Settings Utility, you can configure and check print settings. from the Start menu, select Programs or All Programs → Xerox Phaser 3428 → Printer Settings Utility. Change the settings. To send the changes to the printer, click the Apply button.

  • Page 82: Using Windows Postscript Driver (Phaser 3428/Dn Only)

    1. Click the Windows button. 2. Select Printers and Faxes. 3. Select your printer driver icon. 4. Right-click on the printer driver icon and select Printing Preferences. 5. Change the settings on each tab, click OK. Using Windows PostScript Driver (Phaser 3428/DN only)

  • Page 83: Sharing The Printer Locally

    Sharing the Printer Setting Up a Host Computer Locally Start Windows. From the Start menu select Printers and Faxes. You can connect the printer directly to a selected computer, Double-click your printer driver icon. which is called “host computer,” on the network. From the Printer menu, select Sharing.

  • Page 84: Installing Printer Driver For Macintosh

    Installing printer driver for Click Add. If Auto Select does not work properly, select Xerox in Macintosh Printer Model and your printer name in Model Name. Your machine appears on the Printer List and is set as the The PostScript driver CD-ROM that came with your machine default printer.

  • Page 85: Printing

    ▲ Mac OS 10.3 Open the File menu and click Print. Choose the number of copies you want and indicate which pages you want to print. Click Print when you finish setting the options. Using Your Printer with a Macintosh (Phaser 3428/DN only)

  • Page 86: Printing Multiple Pages On One Sheet Of Paper

    You can select the printing resolution. The higher the setting, the sharper the clarity of printed characters and graphics. The higher setting also may increase the time it takes to print a document. Using Your Printer with a Macintosh (Phaser 3428/DN only)

  • Page 87: Duplex Printing

    Therefore, if you need multiple copies of a document and you want those copies on both sides of the paper, you must print them one at a time, as separate print jobs Using Your Printer with a Macintosh (Phaser 3428/DN only)
  • Page 88 OFTWARE SECTION NDEX watermark 20 printer driver advanced printing, use 17 Macintosh install driver Macintosh 25 install 25 printer properties, set printing 26 Macintosh 26 setting up the printer 25 booklet printing 18 Windows 12 printer resolution, set Macintosh 27 Windows 14 n-up printing document, print...
  • Page 89 uninstall, software Windows 9 watermark create 20 delete 20 edit 20 print 20...

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