Sending A Call To A Voice Message System; Forwarding Calls To Another Number - Cisco 7962G User Manual

• You cannot use Transfer to redirect a call on hold. Press Resume to remove the call from hold
before transferring it.
When a call is chaperoned, the call chaperone cannot use transfer.
•

Sending a Call to a Voice Message System

You can use iDivert to send an active, ringing, or on-hold call to your voice-message system.
Depending on the type of call and your phone configuration, you can also use iDivert to send the call
to the voice message system of another person.
If you want to...
Send an active, ringing, or
on-hold call to a voice message
system
Tips
• If the call was originally sent to the phone of another person, iDivert allows you to redirect the
call either to your own voice message system or to the voice message system of the originally called
party. Your system administrator must make this option available to you.
• If the call was sent to you directly (not transferred or forwarded to you), or if your phone does
not support the option described above, using iDivert redirects the call to your voice message
system.
• If your phone displays a menu that disappears before you make your selection, you can press
iDivert again to redisplay the menu. You can also ask your system administrator to configure a
longer timeout value.
• When you switch an in-progress call from your mobile phone to Cisco Unified devices that share
the same line (Session Handoff), the iDivert feature is disabled on the Cisco Unified devices. The
iDivert feature returns when the call ends.

Forwarding Calls to Another Number

You can use call forwarding features to redirect incoming calls from your phone to another number.
Your system administrator may allow you to choose from two types of call forwarding features:
• Unconditional call forwarding (Call Forward All)—Applies to all calls that you receive.
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
Then...
Press iDivert. One of two things occurs:
• The call is transferred to your voice-message system.
• Your phone screen displays a menu that allows you to
choose between your voice-message system or the voice
message system of the original called party. Choose an
option to redirect the call.
Basic Call Handling
11