Troubleshooting - Creative Sound Blaster EVO Wireless Manual

Troubleshooting

What do the various LED statuses mean?
The Sound Blaster EVO Wireless headset is equipped with LEDs that indicate the statuses of the device.
Each LED, their possible statuses and corresponding explanations are listed in the tables below:
Action
Power On / Off
Battery Charging
(headset status is OFF)
Battery Charging
(headset status is ON)
Headset Pairing
Unpair Headset
The onboard audio chipset seems to be in conflict with Sound Blaster EVO Wireless.
Ensure that the Sound Blaster EVO Wireless headset is properly inserted into the USB port.
No sound from the headset.
Check the following:
The headset and your Bluetooth device are turned on.
l
The headset has sufficient battery power.
l
The volume settings in Sound Blaster EVO Control Panel and system audio are properly adjusted
l
and not muted.
There is no hardware conflict between the headset and a peripheral device.
l
The headset is selected as the default audio device. Ensure that existing analog headset is dis-
l
connected.
There is clipping/distortion during audio playback.
Check the following:
LED
Solid red
(with power up tone)
Off
(with power down tone)
Flashing slowly in red
Off
Solid red
LED returns to the last
status
Flashing slowly in blue
(60 seconds)
Solid blue (3 seconds) and
returns to the last status
Flashing slowly in blue
Status
Headset is powered on
Headset is off
Headset battery is charging
Battery charging is complete
Headset battery is charging
Battery charging is complete
Headset is searching for
Bluetooth-enabled devices
Headset is paired
successfully
Headset is unpaired
Troubleshooting 28