Troubleshooting - Creative SOUND BLASTER WORLD OF WARCRAFT WIRELESS HEADSET Quick Start Manual

Troubleshooting

Problems with Multiple Audio Devices
The onboard audio chipset seems to be in conflict with Sound Blaster
World of Warcraft Wireless Headset.
Disable your computer's onboard audio chipset. See your computer's
motherboard documentation for details
Problems with Sound
No sound from the headset.
Check the following:
• The headset and transmitter are turned on.
• The headset has sufficient battery power.
• The volume settings in Audio Control Panel and system audio are properly
adjusted and not muted.
• There is no hardware conflict between the headset and a peripheral device.
There is clipping/distortion during audio playback.
Check the following:
• Your computer system should be running in high performance mode. You may
need to disable any power saving features.
Problems with THX TruStudio PC
Some features are disabled when playing World of Warcraft.
When playing games that use DirectSound3D or OpenAL sound engines, certain
audio features will be disabled automatically. This is to avoid distorting the
environmental audio cues present in the game. These features will be re-
enabled automatically when you exit the game.
Problems with Wireless Features
Electronic interference is occuring with other wireless devices.
Do the following:
• Set your wireless LAN router's channel to Auto, 1 or 11. To do this, refer to
your router's user documentation.
• Place your transmitter away from other devices (for example, wireless
routers) that transmit wireless signals.
• Place your transmitter or receivers away from large metal surfaces.
• Refrain from doing large file transfers via the wireless internet or Bluetooth
connection while you are streaming music. Alternatively, stop streaming
music during intensive file transfers.
Music is not being transmitted to my headset
Check the following:
• Your transmitter and your headset are turned on.