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Troubleshooting
Problems with Multiple Audio Devices
The onboard audio chipset seems to be in conflict with Sound Blaster
3D
Recon
.
Disable your computer's onboard audio chipset. See your computer's
motherboard documentation for details.
Problems with Sound
No sound from the audio device.
Check the following:
• You have configured your console or PC/Mac to output audio through the
audio device.
• The volume settings in Sound Blaster Recon
audio are properly adjusted and not muted.
• There is no hardware conflict between the audio device and a peripheral
device.
There is clipping/distortion during audio playback.
Check the following:
• Your computer system should be running in high performance mode. You may
need to disable any power saving features.
Problems with SBX Pro Studio
Some features are disabled when playing certain games.
When playing games that use DirectSound3D or OpenAL sound engines, certain
audio features will be disabled automatically. This is to avoid distorting the
environmental audio cues present in the game. These features will be re-
enabled automatically when you exit the game.
Problems with Wireless Features
Electronic interference is occurring with other wireless devices.
Do the following:
• Set your wireless LAN router's channel to Auto, 1 or 11. To do this, refer to
your router's user documentation.
• Place your audio device away from other devices (for example, wireless
routers) that transmit wireless signals.
• Place your audio device or receivers away from large metal surfaces.
• Refrain from doing large file transfers via the wireless internet or Bluetooth
connection while you are streaming music. Alternatively, stop streaming
music during intensive file transfers.
Sound is not being transmitted to my headset.
Check the following:
• The wireless card is inserted properly into the audio device.
• The audio device and headset are turned on.
• The headset has sufficient battery power.
• The audio device and headset are paired with each other.
3D
Control Panel and system
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