Troubleshooting; Sound Blaster Jam Controls And Indicators; The Onboard Audio Chipset Seems To Be In Conflict With Sound Blaster Jam; No Sound From The Headset - Creative Sound Blaster Jam User Manual

Troubleshooting

Sound Blaster JAM Controls and Indicators

Different actions can trigger the Sound Blaster JAM to go into different states. The table below lists the
controls and related actions, and the meaning of the LED indications.
Action
Power On/Off
Battery Charging
(headset status is OFF)
Battery Charging
(headset status is ON)
Bluetooth Pairing
Incoming Phone Call

The onboard audio chipset seems to be in conflict with Sound Blaster JAM.

Ensure that the Sound Blaster JAM headset is properly inserted into the USB port.

No sound from the headset.

Check the following:
The headset and your Bluetooth device are turned on.
l
The headset has sufficient battery power.
l
The volume settings in Sound Blaster JAM Control Panel and system audio are properly adjusted and
l
not muted.
There is no hardware conflict between the headset and a peripheral device.
l
LED
Green
(with power up tone)
Green
(with power down tone)
Red
Off
Red
LED returns to the last status
Blinks quickly in blue
(60 seconds)
Blinks slowly in blue
(Bluetooth connected tone)
Blue
(Bluetooth disconnected tone)
3 quick blue blinks every 2
seconds
(Ring tone)
2 quick blue blinks every 2
seconds
Blinks slowly in blue
Status
Power ON
Power OFF
Headset battery is charging
Battery charging is complete
Headset battery is charging
Battery charging is complete
Headset is searching for
Bluetooth-enabled devices
Headset is paired successfully
Headset is unpaired
Phone ringing
Answer call / active call
Reject call / end call
Troubleshooting 24