Creative Sound Blaster EVO Wireless Manual page 30

Your computer system should be running in high performance mode. You may need to disable
l
any power saving features.
The music source may be distorted. Ensure that the music played has no distortion.
l
Ensure that the software graphical equalizer or sound processing effects found in third party
l
media players are disabled.
Some features are disabled when playing certain games.
When playing games that use DirectSound3D or OpenAL sound engines, certain audio features will be
disabled automatically. This is to avoid distorting the environmental audio cues present in the
game. These features will be re-enabled automatically when you exit the game.
Electronic interferences is occurring with other wireless devices.
Do the following:
Set your wireless LAN router's channel to Auto, 1 or 11. To do this, refer to your router's user
l
documentation.
Place your Bluetooth device away from other devices (for example, wireless routers) that trans-
l
mit wireless signals.
Place your Bluetooth device away from large metal surfaces.
l
Refrain from doing large file transfers via the wireless Internet or Bluetooth connection while lis-
l
tening to music wirelessly. Alternatively, do not use your headset during intensive file transfers.
Disconnect existing Bluetooth device.
l
Music is not being transmitted to my headset.
Check the following:
Your Bluetooth device and your headset are turned on.
l
Your Bluetooth device and your headset are paired with each other.
l
For Android phone, launch "Bluetooth setting" and click on the headset device's name. Under
l
"Profile", make sure both "Call audio" and "Media audio" are checked.
Ensure that the headset is set as the default Bluetooth output device on mobile phones or tab-
l
lets.
Problem with NFC pairing.
Do the following:
Check if your mobile device is NFC-enabled.
l
Ensure that the NFC feature on your mobile device is turned on.
l
Ensure that the Android OS on your device is updated to the latest version. An older version of
l
Android might not be able to pair with audio device.
Check if there are already two devices being connected to the headset. In that case, select one
l
of the devices to be powered off.
Troubleshooting 29