Troubleshooting; Cannot Install The Driver - Konica Minolta bizhub 25e Printer Manual

Troubleshooting

Read this section if trouble occurs. Contact your authorized local dealer if the following
steps do not solve the problem.

Cannot install the driver

Status
Cannot install the
driver
6-2

Troubleshooting

Things to check
Did you follow the
installation procedure?
Are you logged in as a
restricted user (with User
privileges)?
Is there a problem with the
computer?
Is Windows unstable?

Is the CD-ROM drive

operating correctly?
Is there a problem with the
installation CD-ROM?
Did you perform the
installation in a supported
environment?
Is there any security
software or port monitoring
software running?
Countermeasure
Perform the installation by following the
procedure indicated in the manual.
Log in with a user account that has
Administrator privileges, and perform the
installation.
Try performing the installation again after
restarting the computer.
Check the operation of the CD-ROM drive.
See the help, etc. for your computer.
Check whether the CD-ROM can be read in
the Explorer of Windows.
If there is a problem with the installation
disk, contact authorized local dealer.
Check the list of supported operating systems.
For details, see "System requirements" (page
1-4).
Close any security software or port
monitoring software, and perform the
installation again. See the help, etc. for your
computer.