Requesting Service; Before You Call - eMachines eM350 Series User Manual

To start the recovery process:
1 Restart the system.
2 While the eMachines logo is showing, press <Alt> + <F10> at the same time
to enter the recovery process.
3 Refer to the onscreen instructions to perform system recovery.
Important! This feature occupies 6 GB in a hidden partition on
your hard disk.

Requesting service

Before you call

Please have the following information available when you call eMachines for
online service, and please be at your computer when you call. With your
support, we can reduce the amount of time a call takes and help solve your
problems efficiently. If there are error messages or beeps reported by your
computer, write them down as they appear on the screen (or the number and
sequence in the case of beeps).
You are required to provide the following information:
Name: ___________________________________________________________________
Address: _________________________________________________________________
Telephone number: _______________________________________________________
Machine and model type: _________________________________________________
Serial number: ____________________________________________________________
Date of purchase: _________________________________________________________
13