Troubleshooting: Chefcomm Won't Allow Menu To Be Saved; Troubleshooting: The Update Is Not Working - TurboChef ChefComm Pro Operating Instructions Manual

Troubleshooting: ChefComm Won't
Allow Menu to be Saved
NOTE: ChefComm Limited will not allow a menu file
to be saved.
ChefComm Pro will not allow a menu file to be saved
or exported to a smart card if the following conditions
are not met:
- If a cook time is present, event settings must
also be present.
- If event settings are present, a cook time must
also be present.
- The sum of percent time settings must be equal
to 100 (see example in Figure 48, Item B)
To correct the problem, expand each group to view
any recipes flagged in red (Figure 48, Item A), which
indicates invalid settings are present. Correct the
settings, per the conditions above.
A
B
Figure 48: Invalid Recipe Settings
Troubleshooting: The Update is Not
Working
Whenever you perform the update, the changes should
take effect the next time ChefComm is opened.
Sometimes computer security settings or older versions
of ChefComm may prevent the update from being
implemented correctly.
Situation 1: If when performing the update Chef-
Comm displays "No Updates Found":
1. You may already have the latest and greatest
updates. You can confirm this by calling 1-800-
90TURBO or +1 214-379-6000 and requesting
ChefComm support.
2. If you know for a fact that an update is needed,
ensure you have an internet connection.
3. In a folder titled "ChefComm" within your
Application Data folder, check to see if a file titled
"Manifest.xml" is present. If so, delete it and try
performing the update again. For help locating
your Application Data folder, contact your IT
department or call TurboChef (see above).
Situation 2: If the update was successfully performed
but the changes do not take effect the next time you
open ChefComm:
1. Close ChefComm.
2. In a file browser, go to C:\Program Files\
TurboChef\ChefComm Pro.
3. Locate and double-click the file titled
"ChefCommLoader.exe." Doing so should cause
some of the other files in this folder to update.
NOTE: In Windows Vista
click "ChefCommLoader.exe" and select "Run as
Administrator."
4. Reopen ChefComm and note if the updates are
now effective.
®
, you might need to right-
17