Call Appearance Keys - Avaya IP Office 44/46/64xx User Manual

Call Appearance Keys

Call Appearance Keys
Each phone is configured by default with 3 Call Appearance keys.
Your System Administrator can change a call appearance key with:
A Bridged Appearance
A Line Appearance
Call Coverage Appearance
All of the above can only be allocated to you by your System Administrator.
For details of Bridged, Line and Call Coverage Appearance Keys set-up and their
operation, refer the IP Office Key and Lamp Operation manual.
CAUTIONS:
1.
2.
44/46/64xx & TransTalk MDW 9040 User's Guide
40DHB0002UKEG – Issue 10 (9th February 2004)
A bridged appearance key matches the status and operation of the Call
Appearance Key on a pre-defined colleague's telephone. Hence, you can pick-up,
make and receive calls on behalf of your colleague.
An IP Office exchange line (but not IP lines) can be allocated to you such that the
status of that line is displayed and you can use the line appearance key to make
and receive calls.
A call coverage appearance key alerts you when a pre-defined colleague is
receiving a call. The covered user does not need to be using call appearance keys.
Hence, you can pick-up calls on behalf of your colleague.
Having more than two Call Appearance keys is very useful. When holding a call
you can answer/make another call and then switch between calls or transfer or
conference. If you are set to receive call waiting indication, the waiting call is
shown against the next call appearance key.
Although the System Administrator can replace the Call Appearance Keys with:
• A Bridged Appearance
• A Line Appearance
• Call Coverage Appearance
• System Features
This would severely restrict the use of features such as conference and transfer.
It is for these reasons that it is strongly recommended that all Call
Appearance keys remain at their default settings.
The 44/4600 and 6400 Telephones - Page 5
The 44/4600 and 6400 Telephones - Page 5
Call Appearance Keys