Avaya 2420 User Manual
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Avaya 2420 User Manual

Ip office 4.0
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IP Office 4.0
2420 and 5420 User Guide
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15-601077 Issue 8 (11
December 2006)

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Summary of Contents for Avaya 2420

  • Page 1 IP Office 4.0 2420 and 5420 User Guide 15-601077 Issue 8 (11 December 2006)
  • Page 2 While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases.

  • Page 3: Table Of Contents

    Using Self Test ............................24 Default Phone/Erase All Settings......................25 Language ...............................25 Automatic Gain Control (AGC) .......................26 Function Keys .......................... 27 Overview of the Function Keys .......................27 Display Mode............................28 2420 and 5420 User Guide Page iii IP Office 4.0 15-601077 Issue 8 (11th December 2006)
  • Page 4 2420 and 5420 User Guide Function Key Programming ........................29 Shorthand Programming Mode.......................30 Longhand Programming .........................31 Changing Function Key Labels.......................32 System Features ........................33 System Features ............................33 Ring Back...............................33 Call Forwarding ............................33 Diverting Calls ............................34 Do Not Disturb............................34 Voicemail..............................35 Default Feature Codes ...........................36 Using Visual Voice........................

  • Page 5: The Telephone

    This guide covers the use of the 2420 and 5420 phones on IP Office. Both phones are similar, however the 5420 is only supported on the IP Office whereas the 2420 is supported on a range of Avaya phone systems.
  • Page 6 2420 and 5420 User Guide 5. Call Handling Buttons: HOLD: Red button used to place a call on hold. TRANSFER: TRANSFERs a call to another phone. CONFERENCE: Sets up conference calls with more than one other person. DROP: DROPs the current call or, if on a conference call, drops the last person to join the conference.

  • Page 7: Call Appearance Keys

    Call Coverage Appearance keys, this would severely restrict the use of features such as conference and transfer. It is for this reason that it is strongly recommended that all call appearance keys remain at their default settings. 2420 and 5420 User Guide Page 3 IP Office 4.0 15-601077 Issue 8 (11th December 2006)

  • Page 8: Call Appearance Key Icons

    2420 and 5420 User Guide Call Appearance Key Icons The icons displayed against the Call Appearance/Feature keys, allow you to determine the status (for example, on HOLD) of each call. Icons also indicate whether a feature has been activated for a particular button.

  • Page 9: Logging On

    Call Log entries and certain Speed Dial settings will remain on the extension even when you are logged out. To log off the phone where you had logged on dial *36. 2420 and 5420 User Guide Page 5 IP Office 4.0...

  • Page 10: No User

    2420 and 5420 User Guide No User The NoUser configuration will be used for extensions where the home user is not currently logged on for example:  The home user is logged on to another extension  Forced login is enabled An extension set as NoUser will display the name "NoUser"...

  • Page 11: The Display

    Indicates that the displayed item is the currently selected item. Note  The items displayed by your IP phone may differ slightly from the items listed above. 2420 and 5420 User Guide Page 7 IP Office 4.0 15-601077 Issue 8 (11th December 2006)

  • Page 12: Basic Call Handling Features

    If your phone rings for any longer than a specified period (15 seconds in default), any re-direction feature that you have activated, such as voicemail or call forwarding, will come into effect. 2420 and 5420 User Guide Page 8 IP Office 4.0...

  • Page 13: Making A Call

    When the call is answered, either speak or pick up the handset and speak to the called party. Clearing a Call To clear an established call: Either:  Replace the handset.  Press DROP. 2420 and 5420 User Guide Page 9 IP Office 4.0 15-601077 Issue 8 (11th December 2006)

  • Page 14: Headset Working

    2420 and 5420 User Guide Headset Working When a headset is to be used, it must be plugged in to the headset socket on the base of the phone. To activate the headset and switch off the handset, press HEADSET. The lamp beside the button is illuminated when headset working is activated.

  • Page 15: Speakerphone

    The phone dials the number for you. 2420 and 5420 User Guide Page 11 IP Office 4.0...

  • Page 16: Redial

    2420 and 5420 User Guide Redial The Redial feature automatically redials a previously dialed extension or outside number (up to 24 digits). Your phone will store up to ten of the last numbers dialed. Note  If you have dialed the same number twice in succession, it will only have one appearance in the redial list.

  • Page 17: Transfer

    Inform your colleagues of the parked call and the slot id you have assigned. To Un-park a call from another extension:  Dial *38*N# - Where N is the assigned slot id. 2420 and 5420 User Guide Page 13 IP Office 4.0 15-601077 Issue 8 (11th December 2006)

  • Page 18: Conference

    2420 and 5420 User Guide To Park a call to your local extension:  Dial *37# When you park a call to your local extension, it is automatically given a slot id number based on your extension number followed by 0. If you park another call, it is given your extension number followed by 1 and so on up to 9.

  • Page 19: Private Call

    If you place a call to an extension with Private Call on, you will hear the Number Unobtainable tone. Note  Private call is not a default feature. If you require this option, contact your administrator. 2420 and 5420 User Guide Page 15 IP Office 4.0 15-601077 Issue 8 (11th December 2006)

  • Page 20: Using Speed Dials

    Speed dials can be used for any numbers that can be manually dialed from the extension. Where a dialling prefix is required (for example, an external line access digit) then that prefix must be part of the speed dial number. 2420 and 5420 User Guide Page 16 IP Office 4.0...

  • Page 21: Adding A New Speed Dial

    6. To return to the speed dial list without saving the changes, press Cancel. 7. To return to the call handling screen without saving the changes, press EXIT. 2420 and 5420 User Guide Page 17 IP Office 4.0 15-601077 Issue 8 (11th December 2006)

  • Page 22: Dialling A Speed Dial Number

    2420 and 5420 User Guide Dialling a Speed Dial Number You can use the speed dial directory to make a call with the handset on hook or off hook. To dial a speed dial number: 1. Press SpDial. If SpDial is not shown and to exit the current screen, press EXIT.

  • Page 23: Using The Call Log

    The number of the called or calling party is shown.  To display further pages of entries, press  To display further details of a particular call, press next to a log entry. 2420 and 5420 User Guide Page 19 IP Office 4.0 15-601077 Issue 8 (11th December 2006)

  • Page 24: Using The Call Log

    2420 and 5420 User Guide  The number of the log entry.  The type of log entry, i.e. Answered, Un-answered or Outgoing.  The name of the called or calling party is shown (if available).  The number of the called or calling party is shown.

  • Page 25: Viewing The Call Log

    5. Press Save. The speed dial editing screen appears, pre-filled with the details from the call log entry. See Adding a New Speed Dial. 2420 and 5420 User Guide Page 21 IP Office 4.0 15-601077 Issue 8 (11th December 2006)

  • Page 26: Deleting A Call Log Entry

    2420 and 5420 User Guide Deleting a Call Log Entry To delete a call log entry: 1. Press Log. If Log is not shown, press any soft key. 2. At default, Missed calls are displayed first. You can select from InAns or Outgo.

  • Page 27: Changing Options

    Ring Options and set Show Phone Screen to Yes or No. If set to Yes then, when you are setting up/using Speed Dial, Call Log, etc., you are automatically returned to the Call Handling screen when you receive a call. 2420 and 5420 User Guide Page 23 IP Office 4.0...

  • Page 28: Adjusting The Display Contrast

    2420 and 5420 User Guide Adjusting the Display Contrast You can adjust the contrast level on the phone display. You can choose from among fifteen levels of contrast. To adjust the display contrast: 1. To exit any other mode, press EXIT and then press Option.

  • Page 29: Default Phone/Erase All Settings

    To return to the options menu without saving any changes, press Cancel.  To return to the call handling screen without saving any changes, press EXIT. 2420 and 5420 User Guide Page 25 IP Office 4.0 15-601077 Issue 8 (11th December 2006)

  • Page 30: Automatic Gain Control (Agc)

    2420 and 5420 User Guide Automatic Gain Control (AGC) Automatic Gain Control (AGC) raises the volume when a caller is speaking quietly and lowers the volume when the caller is loud. To select Automatic Gain Control: 1. To exit any other mode, press EXIT and then press Option.

  • Page 31: Function Keys

    If the phone has been setup with either or both the Admin and Admin1 features assigned to display keys, you can select and program your own feature choices against other keys. See Function Key Programming. 2420 and 5420 User Guide Page 27 IP Office 4.0...

  • Page 32: Display Mode

    2420 and 5420 User Guide Display Mode The phone has two display modes. These control the order in which functions are assigned to the display keys. The modes are:  Normal Mode: In this mode the 3 pages of are ordered sequentially.

  • Page 33: 2420 And 5420 User Guide

    Call Park to Other Extension No Prog Abbreviate Dial Program RngOf Ringer Off Send All Calls Spres AD Suppress Timer Timer TmDay Time of Day 2420 and 5420 User Guide Page 29 IP Office 4.0 15-601077 Issue 8 (11th December 2006)

  • Page 34: Shorthand Programming Mode

    2420 and 5420 User Guide In addition to the above, there is a key labeled Expl? This key enables you to change the display from the shorthand version displayed at default to a longhand version of your own. See Shorthand Programming Mode and Longhand Programming respectively.

  • Page 35: Longhand Programming

    To keep the existing function and forget the function just programmed, press Keep  To delete the existing function and forget the function just programmed, press Delet 2420 and 5420 User Guide Page 31 IP Office 4.0 15-601077 Issue 8 (11th December 2006)

  • Page 36: Changing Function Key Labels

    2420 and 5420 User Guide Changing Function Key Labels You can replace the default label shown for any function key with you own custom label of up to 13 characters. 1. To exit any other mode, press EXIT and then press Label.

  • Page 37: System Features

    To switch Forward Hunt Group Calls On, dial *50. To switch it off, dial *51. This setting is for Forward Unconditional only.  To Cancel All Forwarding, dial *00. Note  Cancelling all forwarding will also cancel any Diverts you have set. 2420 and 5420 User Guide Page 33 IP Office 4.0 15-601077 Issue 8 (11th December 2006)

  • Page 38: Diverting Calls

    2420 and 5420 User Guide Diverting Calls You can divert your calls to another extension using Follow Me. Unlike Forward, Follow me can only be used to divert calls to another internal extension on the same IP Office. Note ...

  • Page 39: Voicemail

    The system administrator also specifies the reception number, to which the call is diverted if the caller dials 0, and your email address if your voicemail and email are integrated. 2420 and 5420 User Guide Page 35 IP Office 4.0...

  • Page 40: Default Feature Codes

    2420 and 5420 User Guide Default Feature Codes The following are the normal default feature codes available to all users. Your system administrator may add additional codes for other features and for speed dials. The N, where shown, should be replaced by the appropriate number. For example, with *07*N#, replace N with the extension to which you want your calls forwarded when you have forwarding switched on.

  • Page 41: Using Visual Voice

    Group Mailbox Administrator. Note The email option is only available if VoiceMail Pro is installed, and Voicemail Email has been configured for you. 2420 and 5420 User Guide Page 37 IP Office 4.0 15-601077 Issue 8 (11th December 2006)

  • Page 42: Listen To Voicemails

    2420 and 5420 User Guide Listen to Voicemails To listen to your Voicemails or your Group Voicemails: 1. Press Voice. 2. Press Listen (for your messages) or <group name> (for your hunt group messages), for example, Sales (25). 3. When prompted, key in the password. If your extension has been configured as a trusted source, the password will not be required.

  • Page 43: Send A Voicemail

    Listen to hear the message you have just recorded; re-record if you are not satisfied with the Greeting. 4. Press Submit to save the new Greeting. 5. Press EXIT to return to the main display. 2420 and 5420 User Guide Page 39 IP Office 4.0 15-601077 Issue 8 (11th December 2006)

  • Page 44: Changing Your Mailbox Password

    2420 and 5420 User Guide Changing Your Mailbox Password Note  When changing your mailbox password it is advisable not to use sequential numbers (1234, 6789, 8765, etc.) or existing extension numbers. To change your Mailbox password: 1. Press Voice.

  • Page 45: Voicemail Transfer

    2. Key in the user's extension number. 3. Press Vmail Transfer. The call will be transferred directly to the users mailbox; the extension is not alerted. 2420 and 5420 User Guide Page 41 IP Office 4.0 15-601077 Issue 8 (11th December 2006)

  • Page 46: Eu24 Expansion Module

    EU24 Expansion Module EU24 Overview The EU24 Expansion Module is an optional device that can be connected to your 2420/5420 phone to extend the number of call appearance and feature buttons available on the phone. The expansion module has 24 buttons arranged in two columns. Depending on how they have been programmed by your system administrator, these buttons can be used for call appearances or features.

  • Page 47: Connection

    The icons displayed on the call appearance allow you to determine the status (for example, on hold) of each call on the EU24 Expansion Module. Icons also indicate whether a feature has been administered for a particular button on the EU24 Expansion Module. 2420 and 5420 User Guide Page 43 IP Office 4.0...

  • Page 49: Index

    33 erasing toggle ...............36 logged calls ............22 transfer ..............13 settings ...............25 EU24 ..............42, 43 expansion module..........42, 43 using external calls ............33 call log..............20 2420 and 5420 User Guide Page 45 IP Office 4.0 15-601077 Issue 8 (11th December 2006)
  • Page 50 2420 and 5420 User Guide self test ...............24 listen..............38 overview..............37 send a voicemail ..........39 Visual Voice transfer..............41 changing your greeting ........39 voicemail ............35, 36 changing your password........40 email alerts ............40 2420 and 5420 User Guide Page 46 IP Office 4.0...

  • Page 52: Ip Office 4.0 15-601077 Issue 8 (11Th December

    Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion.

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