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Avaya 2420 Quick Reference

Avaya 2420: quick reference
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2420 Digital Telephone
Quick Reference
555-250-201
Issue 2
November 2002

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Summary of Contents for Avaya 2420

  • Page 1 2420 Digital Telephone Quick Reference 555-250-201 Issue 2 November 2002...
  • Page 2 YOUR RESPONSIBILITY FOR YOUR SYSTEM’S SECURITY Avaya Inc. does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunication services or facilities accessed through or connected to it. Avaya Inc. will not be responsible for any charges that result from such unauthorized use.

  • Page 3: Call Handling Features

    Call-Handling Features Answer a call When a call arrives at your 2420 Digital Telephone, you hear a ringing tone and a blinking bell icon appears on the associated call appearance. In addition, call identification information is displayed. To answer an incoming call Do one of the following: •...
  • Page 4 Hold The Hold feature puts a call on hold until you can return to it. To put a call on hold Press To return to the held call Press the call appearance button of the held call. Note: Your system manager may have administered the Unhold feature. In this case, you can return to the held call by pressing Redial The Redial (or Last Number Dialed) feature automatically redials the last...
  • Page 5 Transfer The Transfer feature allows you to transfer a call from your telephone to another extension or outside number. To transfer the current call to another extension 1. While on a call, press 2. When you hear dial tone, dial the number to which the call is to be transferred.
  • Page 6 To add a held call to an active call 1. Press 2. When you hear dial tone, press the call appearance button corresponding to the held call. 3. Press again. To remove the last person added to the conference call 1.

  • Page 7: Speed Dial/Personal Directory

    Adding Speed Dial Entries You can store up to 104 personal speed dial entries in the 2420 telephone. When the maximum number of entries is stored, you must delete existing entries before the 2420 telephone allows you to enter new ones.

  • Page 8: Editing Speed Dial Entries

    2. Press the feature button for the entry you want to call. (If the entry is not displayed on the current page, use the entries.) The 2420 telephone dials the number for you. Editing Speed Dial Entries You can edit information for any of the speed dial entries saved in your personal 2420 telephone directory.

  • Page 9: Deleting Speed Dial Entries

    8. Repeat Steps 3 through 7 for additional entries. Deleting Speed Dial Entries You can delete any of the speed dial entries saved in your personal 2420 telephone directory. To delete stored speed dial entries 1. From the Home screen, press the SpDial softkey.

  • Page 10: Call Log Setup

    Call Log Call Log Setup You can program the 2420 telephone to log any or all of these call types: • Answered (incoming) • Un-answered (incoming) • Outgoing Note: When power to the telephone is interrupted, all entries are erased from the Call Log.

  • Page 11: Viewing The Call Log

    Viewing the Call Log To view the list of all calls recorded in the Call Log 1. From the Home screen, press the Log softkey. The Call Log Summary screen is displayed. 2. Use 3. To view information about a specific entry, press the button corresponding to the entry.

  • Page 12: Deleting A Call Log Entry

    • To save the entry to your Speed Dial List as shown on the current screen, press the Save softkey. • To edit the telephone number to include a code required to access an outside line (for example, “9”), press the button to the left of the Number line twice.

  • Page 13: Editing Labels

    The Label Select screen is displayed. Note: You can use 3. Press the feature button on the 2420 telephone or EU24 Expansion Module (if installed) corresponding to the label you want to edit. The Label Edit screen is displayed. The New Label field displays the current customized label (if any), and the System Label fields displays the system default label.
  • Page 14 2420 telephone. If an EU24 Expansion Module is installed, the default labels are also displayed on the EU24 Expansion Module. 3. Use the 2420 telephone. If an EU24 Expansion Module is installed, use the Alternate Display button on the EU24 Expansion Module to view its default labels.
  • Page 15 Restoring the Default Labels You can delete the custom labels you created for the call appearance/feature buttons and restore the default labels from the call processing system. To restore the default labels 1. From the Home screen, press the Label softkey. The Label Action screen is displayed.

  • Page 16: Personalized Settings

    The Display Contrast screen is displayed. 3. Use Note: If an EU24 is connected to your 2420 telephone, the display shows the contrast level for the EU24 as well. Press the appropriate button to indicate whether you want to adjust the contrast for the telephone or the EU24.

  • Page 17: Visual Ring

    The Visual Ring option on the Options screen allows you to choose a visual alert for incoming calls. When you enable this option, the telephone rings and the lamp above the 2420 display area flashes when an incoming call arrives. To set the Visual Ring option 1.

  • Page 18: Display Mode (Call Center Mode)

    4. Do one of the following: • If you want to save the ringing pattern that you have just selected, press the Save softkey. You will hear a confirmation tone, and you are returned to the Options screen. • If you want to return to the Options screen without changing the ring pattern, press the Cancel softkey.

  • Page 19: Erase All

    Erase All The Erase All feature on the Options screen allows you to erase all of the personalized settings and reset the 2420 telephone to its default settings. This option erases your customized call appearance/feature button labels and all entries saved in your Call Log and Speed Dial List.

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