Detailed Description - Avaya Communication Manager Contact Center Manual

Guide to acd contact centers
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4. If you want to change the default size of 128 in the Maximum Size of UUI IE
Contents field, then enter the number for the maximum UUI size. If you want to keep
the default size, go to Step 5.
You must administer the trunk groups to send the appropriate amount of user
information over the connected network. For example, if the public network only
supports 32 bytes of user information, and you enter a number larger than 32, the
network may reject the entire UUI IE.
The communication server accepts a range from 32 to 128.
5. Go to page 4 (the Shared UUI Feature Priorities page which comes up only when the
UUI Treatment field is set to shared).
Notice that all feature names (whether enabled or not) appear on this page. The
default values were assigned when Shared UUI was enabled.
6. Either leave the default settings, or reassign numbers from 1 to 6 (1 is the highest
priority) to each feature. For more information about user needs, see
information needs
Note:
Note:
7. Press Enter to save your changes.

Detailed description

In the past, look-ahead interflow transported the LAI Information Element (IE) in codeset 6
or 7, which functioned over non-QSIG private networks, but only over certain public
networks.
Now, contact centers can transport application information (including the LAI information)
over many more public ISDN networks because of using User to User Signaling (UUS)
Supplementary Services that incorporate user-to-user information (codeset 0 UUI).
Information passes over QSIG private networks using manufacturer specific information
(MSI—codeset 0 Facility IE) in various messages.
This feature:
enables multiple applications on the communication server to share the contents of the
UUI IE or MSI
allows for backwards compatibility with software prior to the DEFINITY R6.3.
on page 166.
If you leave a feature field blank, that feature will not transport in the UUI IE.
If the public network supports less than 128 bytes, you need to choose what
feature information you want to send, and give that feature field a higher
priority.
Information Forwarding (Category A only)
Issue 1.0 May 2003
Determining user
165

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