Table of Contents
Advertisement
VDN of Origin Announcement (Category A only)
Hunt Groups
VOAs apply to calls routed to a hunt group. The COR for the answering station's extension
determines whether the station can receive a VOA.
Look-Ahead Interflow
VOAs apply only to the communication server where the VDN is defined. If a call interflows
to another communication server, the VOA is lost. You can have the interflow to another
communication server access a VDN with the same VOA message as on the original
communication server.
Redirection on No Answer (RONA)
If a call re-queues to a split/skill because the RONA timer expired, the VOA applies to the
call when an agent answers the call.
Service Observing
The system handles Service Observing calls as conference connections. If the observer
presses the VOA Repeat button only he or she hears the announcement. However, if
another party on the call presses the VOA Repeat button, the user and the observer hear
the VOA.
Supervisor Assist
If an agent requests supervisor assistance and conferences the supervisor into a call,
either the agent or the supervisor can use their VOA Repeat button to replay the VOA, but
only the person who presses the button hears the VOA.
Transfers
If an agent receives a VDN call and transfers the call, the answering party can use the
VOA Repeat button to replay the message.
VOA distribution
If you use long VOAs or multiple VOAs, there may be a delay between the zip tone and the
announcement. The system provides multiple announcement circuit packs to help prevent
announcement delays. Contact your Avaya representative for more information.
Issue 1.0 May 2003
261
Advertisement
Table of Contents
