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ICI
ICI
ICM
IDDD
IDF
IE
immediate-start tie trunk
IMT
in
INADS
incoming gateway
information exchange
Information Systems
Network (ISN)
INS
inside call
Integrated Services
Digital Network (ISDN)
410 Communication Manager Guide to ACD Call Centers
Incoming call identifier
Inbound Call Management
International Direct Distance Dialing
Intermediate distribution frame
Information element
A trunk on which, after making a connection with a distant switching system for an
outgoing call, the system waits a nominal 65 ms before sending the digits of the
called number. This allows time for the distant system to prepare to receive digits.
On an incoming call, the system has less than 65 ms to prepare to receive the digits.
Intermachine trunk
Inch
Initialization and Administration System
A switch that routes an incoming call on a trunk not administered for Supplementary
Services Protocol B to a trunk not administered for Supplementary Services Protocol
B.
The exchange of data between users of two different systems, such as the switch
and a host computer, over a LAN.
A WAN and LAN with an open architecture combining host computers,
minicomputers, word processors, storage devices, PCs, high-speed printers, and
nonintelligent terminals into a single packet-switching system.
ISDN Network Service
A call placed from one telephone to another within the local communications system.
A public or private network that provides end-to-end digital communications for all
services to which users have access by a limited set of standard multipurpose user-
network interfaces defined by the CCITT. Through internationally accepted standard
interfaces, ISDN provides digital circuit-switched or packet-switched
communications within the network and links to other ISDNs to provide national and
international digital communications. See also
Basic Rate Interface (ISDN-BRI)
Network Primary Rate Interface (ISDN-PRI)
Integrated Services Digital Network
on page 411 and
Integrated Services Digital
on page 411.
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