Other Configurations; Customer Responsibilities - Avaya S8500 Job Aid

Job Aid: Manual Backup Servers for S8500 or S8700 Media Servers—R2.0 or later

Other Configurations

On the primary media server(s) (active server if S8700 or S8710):
Avaya Communication Manager on the primary media server(s) automatically connects and takes over all
IPSI- and non-IPSI-connected port networks. This causes a service outage as the primary media server(s)
gains control. To verify:
1
In a SAT session, log into the primary media server(s). If S8700 or S8710, the active media server.
2
Type release board UUCSS
(cabinet, carrier, slot). Repeat for each EI circuit pack and SNI circuit pack if applicable.
3
Type
list ipserver
4
Verify that the
NOTE:
All translation changes to the MBS while the MBS was in control will be lost and must be
re-entered on the active primary media server(s) at this time.
Other Configurations
Many configurations can be created between the primary media server(s) and MBS. Customers may
choose to busy out certain IPSIs during network fragmentations or to bring up the MBS as the active
media server(s) more frequently than during a crisis. Some of these configurations are legitimate and
work fine, but the previous example is what Avaya supports. Be aware that other configurations can result
in unwanted service interruptions because two active media servers are trying to control the same IPSI
group. Also be aware that when media servers cannot communicate with the IPSI referenced in the
license file, the media server(s) go into License Error mode. After several days, a media server in License
Error mode will not accept translations.

Customer responsibilities

The customer has an active role in the MBS process. Customers must:
•
Monitor their system and determine when there is an outage.
•
Manually activate the MBS when there is a failure and bring it back down when the main server
or network recovers.
•
Register the MBS with Avaya.
•
Keep software updates (patches) the same for the MBS as the primary media server(s).
•
Maintain current software upgrades for the server complex.
•
Verify that the MBS is alarming to Avaya. Avaya Services will accept alarms from the MBS if
Communication Manager is running and the MBS is connected to a modem. If these conditions
are not met, the customer cannot expect Avaya to be aware of any issues around the MBS.
•
Maintain copies of the software (Unity) CD on-site at the backup and main locations. The
customer can either purchase an extra CD or make a copy of the one ordered with the primary
media servers.
10
03-300154
and press Enter, where
and press Enter.
Service State says for all the IPSIs.
IN
Manual Backup Servers for S8500 or S8700 Media Servers
UUCSS is the location of the circuit pack
Issue 2 June 2004