Appendix C; Troubleshooting - Brady BMP 71 User Manual

Appendix C

Use the following table to troubleshoot and diagnose possible performance problems with
your BMP71 printer. If the corrective action suggested does not work, contact Brady's
Technical Support Group at
Problem
Hardware
Head over temp
Keyboard works intermittenly or
not at all.
Error - "Cover not closed"
Cutter does not cut.
Power ON/OFF (Printer not working)
Printer does not power up when
turned on.
Screen freezes
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Troubleshooting Guide
Cause
Print Head too hot
One or more keys is stuck in
depressed state.
Cover not closed. (Printer has a
sensor that indicates when the
printer cover is fully latched.)
Possible adhesive buildup.
Battery pack is not charged.
User interface error.
.
Corrective Action
Printhead has reached maximum
operating temperature. Let
printhead cool down for
approximately 10 minutes, then
re-initiate print job.
Identify any keys stuck in down
position. Repress key to unstick.
Push down firmly on cover till you
hear it latch. It should line up
evenly with printer case.
Clean the cutter blades with a
moistened swab from the cleaning
kit. (See page 32
information on cleaning the
printer.)
Attach the AC Adapter to the
printer and plug into an electrical
outlet. This will supply immediate
power while charging the battery
at the same time.
Press Power button to turn the
1.
printer off.
If Power button does not shut
down printer:
Remove the AC adapter (if
2.
using one).
Remove the battery pack, then
3.
immediately re-insert.
Power ON the printer.
4.
129
Appendix C
for more
BMP71 User's Manual