Voicemail; Voicemail Common Parameters; To Allocate A Voicemail Box To An Extension - Mitel 3000 Administrator's Manual

Mitel 3000 Australia Administrator's Manual

VOICEMAIL

Voicemail services are available only on those systems equipped with the Optional Voicemail
Module.

Voicemail common parameters

All extensions can be allocated voice boxes. The 20 Ring groups can also be allocated Voice
Boxes. A further 10 Mailboxes, not associated with extensions or Groups, can also be
Programmed. These are called Phantom Mailboxes and can be used for people who have
not got a dedicated extension. All voice boxes can be programmed as 'Information Only'.
This means that they will answer the call and replay the greeting but not allow the caller to
record a message. A personalised greeting must be recorded if 'Information Only' mailboxes
are used.
The maximum number of messages that can be stored in a Mailbox is 20 at power up. This
number is programmable from 10 to 50 messages.
The maximum message and Greeting length is programmable between 60-300 seconds. The
time allocated at Power Up is 60 seconds.
Un-retrieved messages are deleted in 15 days and retrieved messages are deleted in 3 days.
An extension must be allocated a Voicemail box before it can use Voicemail. In default,
extensions are not allocated a Voicemail box.

To allocate a Voicemail box to an extension

•
From the Programming Extension, press the PROGRAM Key
•
Press the Scroll Down Key ( ) until 'System programming' is displayed
•
Select 'System programming'
•
Enter the System Programming Password and select 'Extensions'
•
Press the Scroll Down Key ( ) until 'Voice boxes' is displayed
•
Select 'Voice boxes'
•
Select the option required, either 'Standard Voice Boxes' or 'Information Only VB'
•
Select the extensions to be assigned a Voicemail box.
Press the Hands-free Key to finish programming
Note: To assign group and phantom mailboxes Press the scroll down key ( ) until 'Other is
displayed. Select 'Other'. Select either 'Group' or 'Phantom' as required, and selected the
appropriate mailboxes required.
Note: A '♦' symbol will indicate what mailboxes have been assigned.
Note: When allocating a mailbox Divert No Answer to Voicemail facility will be activated
automatically.
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