Troubleshooting; Before You Begin; Checks And Verifications - HP Data Protector A.06.11 Integration Manual

Troubleshooting

This section lists general checks and verifications, plus problems you might encounter
when using the Data Protector SQL Server integration. Start at "Problems" on page 64.
If you cannot find a solution there, perform general checks and verifications.
For general Data Protector troubleshooting information, see the HP Data Protector
troubleshooting guide.

Before you begin

• Ensure that the latest official Data Protector patches are installed. See the online
Help index: "patches" on how to verify this.
• See the HP Data Protector product announcements, software notes, and references
for general Data Protector limitations, as well as recognized issues and
workarounds.
• See http://www.hp.com/support/manuals
versions, platforms, and other information.

Checks and verifications

If your configuration, backup, or restore failed:
• Check that SQL Server services are running.
• Examine system errors reported in Data_Protector_home\log\debug.log
on the SQL Server client.
Additionally, check errorlog and VDI.log files in the MSSQL\log directory.
• Make a test filesystem backup and restore of the problematic client. For
information, see the online Help.
• Check that every SQL Server used with Data Protector has the MS SQL
Integration component installed.
• Connect to SQL Server via SQL Server Enterprise Manager using the same login
ID as you specified in the Data Protector Configuration dialog box.
• Perform a database backup using SQL Server Enterprise Manager. If the backup
fails, fix any SQL Server problems, and then perform a backup using Data
Protector.
Additionally, if your backup failed:
for an up-to-date list of supported
Integration guide for Microsoft applications 63