Troubleshooting - HP Surestore Tape Library Model 10/180 Manual

Troubleshooting

If tapes are not being successfully mounted, dismounted, entered or ejected, there are some ways you can
troubleshoot the problem with the Web-Based Library Administrator. The following are some examples:
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View the drive retry statistics in order to see the drive with the most retries, as well as the Element
ID, Row, and Column of the drive that is having the problem. To do this:
- Select STATS->DRIVES.
Sort the columns of information by selecting the desired heading, such as Mount. The number of
mount retries can be sorted in either ascending or descending order, by clicking the heading and
using the Up or Down triangle box. Once the sort is done, you will be able to see the drive with
the most retries, and the Element ID, Row, and Column of the drive that is having the problem.
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View the cell retry statistics and the Cellmap to diagnose a hardware problem with the robotics. To
do this:
- Select STATS->CELLS.
By sorting the Cell Retry Statistics columns and selecting the rows that show the highest
numbers of retries, you can then move to the Cellmap and those selected rows will appear as
selected cells in the Cellmap. If they are clustered together, it could be an indication of a
problem with the alignment or vision of the robot.
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View the Fault System Code (FSC) to determine if a field replaceable unit (FRU) may be causing
the error. To do this:
- Select Monitor->FSC LOG
Troubleshooting