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Polycom SoundStation IP 7000 Integration Manual

Soundstation conference phone connected to hdx system in unsupported voip environments
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Download this manual See also: Administrator's Manual, User Manual
Integration Guide for the
®
®
Polycom
SoundStation
IP 7000 Conference
®
Phone Connected to a Polycom
HDX System
in Unsupported VoIP Environments
November, 2008 Edition
1725-40112-001 Rev. A

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Summary of Contents for Polycom SoundStation IP 7000

  • Page 1 Integration Guide for the ® ® Polycom SoundStation IP 7000 Conference ® Phone Connected to a Polycom HDX System in Unsupported VoIP Environments November, 2008 Edition 1725-40112-001 Rev. A...
  • Page 2 As between the parties, Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision.

  • Page 3: About This Guide

    Parts List Safety Notices sections in this guide before you set up and use the conference phone or Polycom HDX system. For information on using the SoundStation IP 7000 phone with a Polycom HDX system in an unsupported VoIP environment, refer to the User Guide for the SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported VoIP Environments.
  • Page 4 Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported VoIP Environments...

  • Page 5: Table Of Contents

    Connecting the Phone to the Network ....... 4 Setting Up the Polycom HDX System ....... . 5 Updating the Polycom HDX System Software .
  • Page 6 Integration Guide for the Polycom SoundStation IP 7000 Phone and Polycom HDX Systems in Non-Supported VoIP Environments...

  • Page 7: Integrating The Soundpoint Ip 7000 Conference Phone With A Polycom Hdx System

    Polycom HDX 9000™ series Polycom strongly recommends that you connect the SoundPoint IP 7000 to the LAN using the included network cable and to the Polycom HDX system using an Polycom HDX Microphone Cable. A LAN connection enables access to a provisioning server as well as a time server.

  • Page 8: Before You Begin

    Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported VoIP Environments • Setting Up the Polycom HDX System on page • Updating the Polycom HDX System Software on page • Connecting the Phone to the Polycom HDX System on page •...

  • Page 9: Optional And Required Accessories

    Optional and Required Accessories You require a Polycom HDX Microphone Cable to connect the phone to the Polycom HDX system. It is not part of the basic phone package, but is included in the separate SoundStation IP 7000 - Polycom HDX system integration package.

  • Page 10: Connecting The Phone To The Network

    Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported VoIP Environments 5. Connect the phone to the Polycom HDX system. Refer to Connecting the Phone to the Polycom HDX System on page 5.

  • Page 11: Setting Up The Polycom Hdx System

    If a Polycom SoundStructure™ C-Series digital mixer is already connected to the Note Polycom HDX system, you cannot connect the SoundPoint IP 7000 phone to it. If you connect the phone, the message “Daisy-Chaining Error: Unsupported link. Contact IT Manager.” appears.
  • Page 12 Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported VoIP Environments 2. Connect one end of the Polycom HDX Microphone Cable into an available microphone connector on the phone. The following figure shows how to connect the Polycom HDX Microphone Cable to an available microphone connector on the phone.

  • Page 13: Setting Up The Phone

    Connecting an Optional External Microphone When the phone is connected to a Polycom HDX system: • It acts as a microphone for all calls on the Polycom HDX system. One or two Polycom HDX Microphone Arrays may be used as extension microphones.

  • Page 14: Connecting Optional Auxiliary Audio Components

    Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported VoIP Environments The Polycom HDX microphones can be connected in any order. Note The following figure shows a SoundStation IP 7000 extended microphone connected to a phone.

  • Page 15: Connector

    Integrating the SoundPoint IP 7000 Conference Phone with a Polycom HDX System To connect a mobile phone to the phone, you require the optional Mobile Phone Cable. To connect a computer calling application to the phone, you require the optional Computer Calling Kit (containing a Computer Calling Cable).

  • Page 16: Upgrading The Phone's Software

    Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported VoIP Environments To connect audio from a computer calling application: Connect one end (the end with two connectors) of the Computer Calling >>...
  • Page 17 Integrating the SoundPoint IP 7000 Conference Phone with a Polycom HDX System To download the new software to the SoundPoint IP 7000 phone: 1. Reboot the phone by pressing the reboot multiple key combination. Press and hold the *, #, Volume-, and Volume+ keys simultaneously until a confirmation tone is heard or for about three seconds.
  • Page 18 Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported VoIP Environments 6. Scroll down to Server Menu, then press the SELECT soft key. 7. Using the right arrow key, select HTTP as the Server Type, and then press the OK soft key.

  • Page 19: Locating The Latest Software

    Integrating the SoundPoint IP 7000 Conference Phone with a Polycom HDX System Locating the Latest Software To determine the latest software version, go to the VoIP SIP Software Release matrix on the Polycom Customer Support web site at http://downloads.polycom.com/voice/voip/sip_sw_releases_matrix.html Download the latest software and release notes from http://www.polycom.com/usa/en/support/voice/soundstation_ip_series...

  • Page 20: Downloading New Software To The Phone

    Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported VoIP Environments Downloading New Software to the Phone To use the provisioning server you just set up, you must change the default network configuration parameters on the SoundPoint IP 7000 phone.
  • Page 21 Integrating the SoundPoint IP 7000 Conference Phone with a Polycom HDX System Scroll down to IP Gateway, then press the EDIT soft key. Enter the IP gateway address, then press the OK soft key. Scroll down to DNS Server, then press the EDIT soft key.
  • Page 22 Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported VoIP Environments 15. Monitor the provisioning server event log and the uploaded event log files. Ensure that the download process completed correctly. All configuration files used by the provisioning server are logged.

  • Page 23: Troubleshooting Your Phone

    Troubleshooting Your Phone This chapter contains general troubleshooting information to help you solve any problems you might encounter when you use the SoundStation IP 7000 conference phone with the Polycom HDX system in an unsupported VoIP environment. The tables in this chapter list possible trouble symptoms, the likely causes of these problems, and recommended corrective actions to take.

  • Page 24: Calling

    Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported VoIP Environments Calling Symptom Problem Corrective Action Voice calls are not coming to the The call type is not set correctly. Ensure that the Polycom HDX system has SoundStation IP 7000 phone.

  • Page 25: Soundstation Ip 7000 Display

    Select soft key. Press to return to the idle screen. The idle screen no longer displays the time and date. Upgrading the SoundStation IP 7000 Phone Symptom Problem Corrective Action The SoundStation IP 7000 phone Network access is blocked. Using a computer on the same network as...
  • Page 26 Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported VoIP Environments...

  • Page 27: Safety Notices

    Polycom, Inc. Do not remove (or allow anybody else to remove) any product identification, copyright or other notices.
  • Page 28 Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported VoIP Environments Polycom Limited Warranty and Limitation Liability LIMITED WARRANTY. Polycom warrants to the end user (“Customer”) that this product is expected to be free from defects in workmanship and materials, under normal use and service, for one year from the date of purchase from Polycom or its authorized reseller.
  • Page 29 In accordance with Part 15 of the FCC Rules, the user is cautioned that any changes or modifications not expressly approved by Polycom, Inc. could void the user’s authority to operate the equipment. This equipment may not be used on a coin service or party line.
  • Page 30 Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported VoIP Environments Safety and Compliance (continued) WARNING Electrical Safety To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to teleconference station network (TNV) circuits.

  • Page 31: Index

    2.5mm audio connectors 9 supported 1 updating software 5 auxiliary audio components connecting 8 setting up boot server 13 setting up Polycom HDX System 5 setting up your phone 7 external microphones, connecting 7 SIP application downloading 14 locating source files 13...
  • Page 32 Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported VoIP Environments...

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