Troubleshooting - Marantz SR4400 User Manual

TROUBLESHOOTING

In case of trouble, check the following before
calling for service:
1. Are the connections made properly ?
2. Are you operating the unit properly following user's guide ?
3. Are the power amplifiers and speaker working properly ?
SYMPTOM CAUSE
SR4400 cannot be turned up. The power plug is not connected.
No sound and picture are Mute is on.
output even when power is on.
The input cable is not connected
correctly.
The master volume control is turned all
the way down.
The function selector position is wrong.
Speaker does not outputting The headphones are connected to the
any sound. headphone jack.
Sound and pictures from other Input cable connected incorrectly.
than equipment selected with
the function selector.
Sound from the wrong channel Speaker cable connected incorrectly.
is output from the speaker.
No sound is output from the The center speaker cable connection is
center speaker. incomplete.
S T E R E O h a s b e e n s e l e c t e d f o r
Surround mode.
Center = NONE has been selected in
SETUP mode.
No sound is output from the The surround speaker cable connection
surround speakers. is incomplete.
S T E R E O h a s b e e n s e l e c t e d f o r
Surround mode.
Surround = NONE has been selected in
SETUP mode.
No sound is output from the The surround back speaker cable
surround back connection is incomplete.
Surround mode is not EX/ES mode.
Surround back = NONE has been
selected in SPEAKERS SIZE SETUP.
Can not select EX/ES mode. Surround back = NONE has been
selected in SPEAKERS SIZE SETUP.
Input signal is incompatible.
Can not select Pro Logic II Input signal is incompatible.
mode.
Can not select Neo:6 mode. Input signal is incompatible.
If the unit does not operate properly, check items shown in
the following table.
If your trouble cannot be recovered with the remedy actions
listed in the following table, malfunction of the internal
circuitry is suspected; immediately unplug the power cable
and contact your dealer, nearest Marantz distributor or the
Marantz Service Center in your country.
REMEDY
Connect the power plug to the outlet.
Cancel mute using the remote control unit.
See the connection diagram and connect the cables
correctly.
Adjust the master volume.
Select correct position.
Disconnect the headphones. (Speakers will not
output sound when headphones are connected.)
Connect the cable correctly by referring to the
connection diagram.
Connect the cable correctly by referring to the
connection diagram.
Connect the cable correctly.
When STEREO is selected for Surround mode, no
sound will be output from the center speaker. Set
another Surround mode.
Make the correct setting.
Connect the cable correctly.
When STEREO has been selected for Surround
mode, no sound will be output from the surround
speaker. Set another Surround mode.
Make the correct setting.
Connect the cable correctly.
Set surround mode EX/ES.
Make the correct setting.
Make the correct setting.
Use 5.1channel source.
Use 2 channel Dolby Digital input signal, PCM input
signal or analog input signal.
Use PCM input signal or analog input signal.
SYMPTOM CAUSE
Can not select CSII mode. Input signal is incompatible.
No output to Sub Woofer Out. Sub-woofer = NONE has been selected
in SETUP mode.
Noise is produced during DTS- Analog has been selected for input.
encoded CD or laser disc play.
A specific channel does not Nothing recorded on source.
produce output.
FM or AM reception fails. Antenna connection is incomplete.
Noise is heard during AM Reception is affected by other electrical
reception. fields.
Noise is heard during FM The radio waves from the broadcasting
reception. station are weak.
C a n n o t g e t p r o g r a m m e d Preset data has been erased.
station when the PRESET
button is pressed.
Control with the remote control Batteries are consumed.
unit fails.
Remote controller's function-key setting
is wrong.
The distance between this SR4400 and
the remote commander is too far.
Something is blocking SR4400 and the
remote commander.
GENERAL MALFUNCTION
If the equipment malfunctions, this may be
because an electrostatic discharge or AC line
interference has corrupted the information in the
equipment memory circuits. Therefore:
- disconnect the plug from the AC line supply
- after waiting at least three minutes, reconnect
the plug to the AC line supply
- re-attempt to operate the equipment
Memory backup
• In case a power outage occurs or the power
cord is accidentally unplugged, the SR4400
is equipped with a backup function to prevent
memory data such as the preset memory
from being erased.
REMEDY
Use PCM input signal or analog input signal.
Select Sub-woofer = YES.
Be sure to perform digital connection, select digital
input, then play.
Check the encoded channel on the source side.
Correctly connect the indoor FM and AM antennas to
FM and AM antenna outlets.
Try changing location where the AM indoor antenna
is set up.
Install an FM outdoor antenna.
Disconnecting power plug for long periods of time
will erase preset data. If that happens, input the
preset data again.
Replace all the batteries with new ones.
Select different position from which equipment will
be controlled.
Move closer to this SR4400.
Remove offending object.
HOW TO RESET THE UNIT
AV SURROUND RECEIVER SR4400 AV SURROUND RECEIVER SR4400
SURROUND
CLEAR CLEAR MEMORY MEMORY TUNING/PRESET F/P MODE
A/D HT-EQ S-DIRECT DISPLAY MUTE
STANDBY
POWER ON/STANDBY PHONES 6.1 6.1 CH-IN CH-IN TV DVD VCR1 DSS/VCR2 CDR/MD TAPE CD TUNER
Should the operation or display seem to be
abnormal, reset the unit with the following
procedure.
The SR4400 is turned on, press and hold the
CLEAR and MEMORY buttons simultaneously for
3 seconds or more.
Remember that the procedure will reset the
settings of the function selector, Surround mode,
delay time, TUNER PRESET etc., to their initial
settings.
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