The Extreme Networks Esupport Export Report; Using Report Filtering - Extreme Networks EPICenter Reference Manual

Accessing EPICenter Reports
If you have started the Reports feature from within the EPICenter client (with the Reports button), you
can use the Close Window button to exit the Reports feature.
If you have logged in to the Reports feature directly from a browser, the Close Window button is
replaced by a Logout button, which returns you to the EPICenter Start-up page.
From the menu at the left on the Reports Main page, you can choose a report to view. Click a category
(Devices, Slots and Ports, VLANs, Logs, Wireless Reports etc.) to see the reports in that category.
NOTE
You can access Online Help for reports by clicking the Help link shown at the top of the EPICenter Reports
Welcome page. You can also access Help for Reports by selecting EPICenter Help from the Help menu in any
EPICenter feature, and then finding the Report you want in the Table of Contents.

The Extreme Networks eSupport Export Report

This report is generated by EPICenter on request, for use by Extreme technical support. It exports
detailed information to a file is csv format. You can then send this report to Extreme.
To create a eSupport report, select a Device Group from the pull-down menu, then click Export. You are
asked to provide a filename for the file, and will be able to specify a location on your local system
where the file should be saved.

Using Report Filtering

A number of the reports provide a filtering capability so that you can specify the information you want
in the report. Filtering lets you construct a conditional statement based on the values of relevant
variables in the EPICenter database.
To create a filter, select the values to use in the filter from the drop-down fields provided at the top of
the report. The variables from which you can choose are based on the columns in the report, and will
vary depending on the type of report you are viewing.
In some reports, a field is provided for each column you can use to filter the report results; you select
the value you want to use from the drop-down menu. The Wireless Interface Report is an example of
such a report, as shown in Figure 179. The filtering criteria labels match the column headings in the
report.
Figure 179: Report filter specification for the Wireless Interface Report
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