Before You Catt For Service - Jenn-Air CCG2523 Guide Manual

Before You Call For Service
• • • • • • • • • • • • • • • • • • • • • • • • 4. • • • • • • • • 4, • • •
Check the following list to be sure a service call is really
necessary.
If surface burner fails to light:
• check to be sure unit is properly connected to power
supply.
• check for a blown circuit fuse or a tripped main circuit
breaker.
• check to be sure burner is correctly rated for your type of
gas.
• check to be sure burner ports or ignition ports are not
clogged.
O check to be sure ignitor is dry and clicking. Burner will
not light if ignitor is damaged, soiled or wet. If ignitor
doesn't click, turn control knob OFF.
• check to be sure the burner head is correctly seated on the
burner base.
If the flame is uneven:
• burner ports may be clogged.
• flame setting may need to be adjusted.
If surface burner flame lilts off the ports:
• contact an authorized Jenn-Air Service Contractor.
If surface burner flame is yellow in color:
• contact an authorized Jenn-Air Service Contractor.
0 some yellow tips on the flames are acceptable when
using LP gas.
If You Need Service:
• Call the dealer from whom your appliance was pur-
chased or call Maytag Appliances Sales Company,
Jenn-Air Customer Assistance at 1-800-688-1 i 00, or
1-423-472-3333 to locate an authorized service com-
pany.
• If the dealer or service company cannot resolve the
problem, write to Maytag Appliances Sales Company,
Attn: CAIR sMCenter, RO. Box 2370, Cleveland, TN
37320-2370, or call 1-800-688-1100 or 1-423-472-
3333.
U.S. customers using TTY for deaf, hearing impaired
or speech impaired, call 1-800-688-2080.
NOTE: When writing or calling about a service prob-
lem, please include the toll•wing intbrmation:
a. Your name, address and telephone number;
b. Model number and serial number;
c. Name and address of your dealer or servicer;
d. A clear description of the problem you are
having;
e. Proof of purchase (sales receipt).
User's guides, service manuals and parts catalogs are
available from Maytag Appliances Sales Company,
Jenn-Air Customer Assistance.
All specifications subject to change by manufacturer
without notice.
mmmLIENN-AIR
403 WEST FOURTH STREET NORTH * NEWTON, IA 50208
Printed _nU,S.A. Parl No 8111 P398-60 Cat No A/02/99
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