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Before You Call for Service
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Before You Call For Service
Check the following list to be sure a service call is really necessary.
If surface burner fails to light:
If surface burner flame is yellow in color:
I_ check to be sure unit is properly connected to power
• contact an authorized Jenn-Air Servicer.
supply.
• some yellow tips on the flames are acceptable when
• check for a blown fuse or a tripped main circuit breaker,
using LP gas.
• check to be sure burner is correctly rated for your type of
gas.
If nothing on the cooktop operates:
• check to be sure burner ports or ignition ports are not
• check for a blown circuit fuse or a tripped main circuit
clogged,
breaker.
• check to be sure ignitor is dry and clicking. Burner will
• check if cooktop is properly connected to electric circuit
not light if ignitor is damaged, soiled or wet. If ignitor
in house.
doesn't click, turn control knob OFF.
• checktobesurethebumerheadiscorrectlyseatedonthe
If grillhealing element or cooktop element does not get hot
burner base.
enough:
• check if heating element is plugged in solidly.
If the flame is uneven:
• surface controls may not be set properly.
• burner ports may be clogged.
_ voltage to house may be low.
• make sure the burner head is correctly seated on the
burner base.
If ventilation system is not capturing smoke efficiently:
• check on cross ventilation in room or make up air.
If surface burner flame lifts off the ports:
• outside wallcap may be trapped shut.
• contact an authorized Jenn-Air Servicer.
• cooktop may be improperly installed (see p. 3); check
ducfing installation instructions.
• check filter installation (see p. 9).
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