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Before You Call for Service
6
Check the following list to be sure a service call is really necessary.
Nothing on the cooktop operates:
t
check for a blown circuit fuse or a tripped main circuit
breaker.
check if cooktop is properly connected to electric circuit in
house.
check if controls have been properly set.
Cooktop dements
do not get hot enough:
surface controls may not be set properly.
voltage to house may be low.
cookware may not be fiat or the correct size or shape.
Elements emit slight odor and/or smoke when first turned on:
0 this is normal.
Tiny scratches or abrasions appear on the cooktop:
coarse particles (i.e. sugar, dust, salt) were between cookware
bottoms and cooktop.
0 incorrect cleaning materials were used to clean cooktop.
glass cookware was slid across the cooktop.
cookware with a rough bottom was used.
Metal markings
appear on cooktop:
# metal pans or utensils, especially aluminum, were slid across
the cooktop.
Brown streaks
and/or areas of discoloration
with a metallic
sheen appear on cooktop:
# boilovers burned onto the cooktop.
minera! deposits from water or food burned onto the cooktop.
soil from the pan bottom was transferred to the cooktop:
incorrect cIeaning materials were used.
Ventilation system is not capturing smoke efficiently:
check on cross ventilation
in room or make up air.
excessive amount of smoke is being created.
filter may be improperly installed (see page 4).
cooktop may be improperly installed:
- check ducting size: 6" diameter round or
3 iij x t0" rectangular.
- check if more than three 90 ° elbows were used,
- check if a Jenn-Air wall cap was used.
- refer to complete installation instructions.
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