Troubleshooting An External Tape Drive - Dell PowerEdge R415 Owner's Manual

Troubleshooting an External Tape Drive

1 Try using a different tape cartridge.
2 Ensure that the device drivers for the tape drive are installed and are
configured correctly. See your tape drive documentation for more
information about device drivers.
3 Reinstall the tape-backup software as instructed in the tape-backup
software documentation.
4 Ensure that the tape drive's interface cable is fully connected to the tape
drive and the external port on the controller card.
5 Run the appropriate online diagnostics tests. See "Running the System
Diagnostics" on page 169.
6 Turn off the system, including any attached peripherals, and disconnect
the system from its electrical outlet.
CAUTION:
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that
came with the product.
7 Open the system. See "Opening the System" on page 82.
8 Reseat the controller card in the expansion card slot.
9 Ensure that the tape drive's interface cable is fully connected to the tape
drive and to the connector on the controller card (SAS or SCSI) or the
SATA connector on the system board.
10 Ensure that a power cable is properly connected to the drive and to the
power distribution board.
11 Close the system. See "Closing the System" on page 83.
12 Reconnect the system to the electrical outlet, and turn on the system,
including attached peripherals.
If the problem is not resolved, see the documentation for the tape drive for
additional troubleshooting instructions.
If you cannot resolve the problem, see "Getting Help" on page 181.
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Troubleshooting Your System
Many repairs may only be done by a certified service technician.